This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks. As soon as I have received a delivery I started getting reminders both by email and texts about t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... Voir plus
L'entreprise a répondu
Excellent and reliable service. The couriers are always polite, professional and friendly. Also being kept fully informed via the tracking system is extremely helpful. Your excellent service is very m... Voir plus
L'entreprise a répondu
The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Coordonnées de contact
20 Eastbourne Terrace, Paddington, W2 6LG, London, Royaume-Uni
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Bien
5 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Walter, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Driver called to discuss a small…
Driver called to discuss a small concern, he was lovely and delivered as requested.
10 novembre 2025
Réponse de Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Allan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
All delivered within the time slot
All delivered within the time slot , however previously I've had text message to say ' one stop away ' then ' your next' didn't get this time .
Driver was friendly.
10 novembre 2025
Réponse de Sciensus
Hi Stephen, thank you for your feedback. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Réponse de Sciensus
Hi Rob, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi TMG, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Dilipkumar, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Reliable honest helpful.
I have always had a very good experience, my medication has always been believed on time,the drivers are very respectful and very helpful if I have and questions or need a new sharps bin, I get regular updates and I'm always kept informed.
4 novembre 2025
Réponse de Sciensus
Hi T Cadman, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor communication between hospital
Poor communication between hospital, sciensus and the patient resulting in missed medication and flare up of illnesss due to medication not being administered/ delivered at the correct time. Shocking lack of urgency and extremely long delay in resolving the issue. Sciensus still haven’t sorted the problem nor have I received my medication to date which has resulted in 2 missed doses . This medication is very important to keep me in remission but sciensus do not seem to understand this.
I do not recommend this company as the service is shockingly bad.
8 novembre 2025
Avis spontané
Réponse de Sciensus
Dear Nadia, we are concerned to learn that you have missed doses of your medication. We would like to resolve this for you urgently and we will then investigate what has happened. If you have not done so already, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you, Anne
Always remind me when to reorder and…
Always remind me when to reorder and when to take me injections, also keep me updated by text on my delivery
29 octobre 2025
Réponse de Sciensus
Hi Tracy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Robert, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service and very helpful
Excellent service and very helpful, polite staff all the time.
20 octobre 2025
Réponse de Sciensus
Hi Uttra, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Sciencus app and service is 1st class
Sciencus app and service is 1st class, the app has so much to it, schedules, contacts etc, and delivery personnel are very polite and helpful, nowadays having app is so much easier to keep track, with new features etc added regularly.
I cant fault it, easy to use, an example for the rest to follow, well done its 5 stars from me.
5 novembre 2025
Réponse de Sciensus
Hi Brian, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Really good delivery service
Really good delivery service. Lots of updates regarding delivery
5 novembre 2025
Réponse de Sciensus
Hi Tracy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
On time delivery
On time delivery. Regular follow ups if not ordered.Easy app to order and tracking the medicine.
Great service.
5 novembre 2025
Réponse de Sciensus
Hi Thasleem, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Victoria, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great service driver very pleasant …
Great service driver very pleasant and the delivery is so convenient
5 novembre 2025
Réponse de Sciensus
Hi Sylvia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivery person phoned me a couple of…
Delivery person phoned me a couple of hours before delivery setting out exact delivery time very professional
5 novembre 2025
Réponse de Sciensus
Hi Trevor, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service as always
Excellent service as always. Straight forward and no problems.
5 novembre 2025
Réponse de Sciensus
Hi Trish, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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