This is a very clunky system for managing prescriptions. I need medication delivered every 8 weeks. As soon as I have received a delivery I started getting reminders both by email and texts about t... Voir plus
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Lisez les avis des autres
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... Voir plus
L'entreprise a répondu
Excellent and reliable service. The couriers are always polite, professional and friendly. Also being kept fully informed via the tracking system is extremely helpful. Your excellent service is very m... Voir plus
L'entreprise a répondu
The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Coordonnées de contact
20 Eastbourne Terrace, Paddington, W2 6LG, London, Royaume-Uni
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4,2
Bien
5 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Too eager to book delivery date!
I really dislike being sent email and texts to book next delivery, instantly after receiving a delivery. I had a delivery Saturday and now have 14 injections in my fridge! It wouldn't be so bad if there was an option to set a date further in the future than the options that are available!
15 octobre 2025
Réponse de Sciensus
Dear Mandy, thank you for your review. We listen to all the feedback that we receive and appreciate you taking the time to comment on the service. We are sorry that you dislike the immediate prompt to book your next delivery and apologise for the inconvenience. Some people find this reminder useful as it helps them plan their diaries in advance. We are looking at tailoring reminder messages in the future to reduce the number that you will receive. Thanks again for your feedback, Anne
Very capable Northern Ireland team
I have found the Sciensus team here in Northern Ireland in my experience over a number of years to be invariably pleasant and professional.
The review of the individual treatment is thorough and plenty of time is made available to cover all aspects in sufficient detail.
14 octobre 2025
Avis spontané
Réponse de Sciensus
Hi Andrew, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Tom, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Customer service
All customer service staff are very knowledgeable and keen to help, there are no long waiting times when you ring and my query has always been answered fully.
The delivery people who deliver my medication have all been very polite and friendly and always deliver within the specified times.
Also the app is easy to navigate and gives all the information you could need.
13 octobre 2025
Réponse de Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Roger, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Have always delivered on time
Have always delivered on time. Constant text updates till delivery.
11 octobre 2025
Réponse de Sciensus
Hi Shehzad, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Geraldine, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
So far im very happy 😊
So far im very happy 😊
Thanks if contact company because not able booked day delivery can't remember dates
11 octobre 2025
Réponse de Sciensus
Hi Silvia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Very easy system to order
Very easy system to order
Friendly drivers
Always delivered when said
Good tracking system
Good collection of sharps boxes
Very good at taking to named person if not home.
4 octobre 2025
Réponse de Sciensus
Hi Rebecca, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Extremely satisfied customer
My nurse today was friendly, caring, informative and professional in her approach. I had my bloods done and it was very smooth and painless. I would not hesitation having her back again to perform my procedures.
8 octobre 2025
Avis spontané
Réponse de Sciensus
Hi Doris, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Belfast team are absolutely fabulous
Belfast team are absolutely fabulous. Lovely nurses who always provide the best care and smiles. Have made treatment so much easier for me.
7 octobre 2025
Avis spontané
Réponse de Sciensus
Hi Laura, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
No complaints.
I was kept informed as to when the medication would arrive, and was sent reminders leading up to the delivery date. I like that you are given a 2-hour delivery time, as it means you can plan your day accordingly. No complaints.
4 octobre 2025
Réponse de Sciensus
Hi SW, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Sam, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Arrived on time
4 octobre 2025
Réponse de Sciensus
Hi Susan, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Réponse de Sciensus
Hi Steven, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The Belfast team at Sciensus had been…
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worrying and stressful. There was never a time throughout my treatment where I had any problems. I cannot thank everyone of them enough for the care.
6 octobre 2025
Avis spontané
Réponse de Sciensus
Hi Bronagh, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Réponse de Sciensus
Hi Mr & Mrs Turner, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Poor communication with patients
My last delivery was outside of work hours, so the driver just left the package on the counter, which stayed there overnight and obviously got spoiled (biologics injenctions).
That's not the reason I'm unhappy.
They don't offer evening or weekend deliveries, so people who work can go s***w themselves. I'm always anxious about how they will get here (to my workplace), and if someone who knows they need to be refrigerated will be on site.
What's more dissapointing is that even though I asked them to make sure that this (botched) delivery is marked as unsuccessful, my app currently shows that I need a new prescription. I need to call, explain to them again what happened and hpefully get my medication. Their mistake becomes my burden.
Lastly, and this is just a feeling I get. The vans look completely normal to me, and the medication is never cold to the touch, even though they claim they use 'specialized refrigerated vans'. Once I saw inside it, as the driver retreived the package and there was no fridge. I don't know...
2 octobre 2025
Avis spontané
Réponse de Sciensus
Dear Paul, thank you for taking the time to write a review. We would like to find out more about your experience so that we can rectify the situation for you. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. We have strict delivery procedures that ensure that deliveries are not left unattended, and if deliveries are unsuccessful, we do our best to ensure that people have a timely re-delivery. We would really appreciate being able to look into this for you, thank you, Anne
Brilliant company
Hospital has recently moved my (meds) home delivery service provider to SCIENSUS. This company are fantastic! Easy to book delivery, set up meds reminders and more. Well done, SCIENSUS - you’re doing a grand job,
30 septembre 2025
Avis spontané
Réponse de Sciensus
Dear patient, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Réponse de Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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