Scott+Sargeant Woodworking Machinery Ltd Avis 

very good shop many kitchen fitters or those who deal with furniture or construction joinery can find a lot of nice things for their work

I purchased an eccentric clamp for my saw's sliding table. Its details suggested it should fit the T-slot on my table but when it arrived its screw fixing was too large a diameter (M12). I phoned their helpline, they arranged to deliver a re-engineered clamp that would fit and for the delivery company (APC) to return the original. All at no extra cost. Really pleased with the result. Excellent service so will definitely use them again.

Item ordered on November 26, 2041, delivered on November 30, 2024.
We are in Castle Rock, Washington, USA.
UNBELIEVABLE FAST order processing and delivery from England to our shop.
Scott+Sargeant Woodworking Machinery Ltd is a FANTASTIC vendor!

Very good selection of items, and if they do t have it, they can probably find and get it for you with the vaguest of descriptions. Very good customer service experience.

Good levels of stock, good price, however delivery cost seemed overly expensive for a small item compared with what other companies charge

Great service from Scott and seargent .Good prices on my 2 purchases of itech machinery.
Good communication from Louis to my many emails !
All in all a good experience and won't hesitate to order in future 👍

Further to my telephone conversations with Mark this morning, I would like to express my thanks for the great knowledge. advice and assistance he provided in sorting out my order so efficiently.

With kind regards,

Rob Tomlinson

Great service from Scott+Sargeant. We received our order on time and in good condition. The staff were really helpful providing prompt replies to our queries.

Absolutely first class service. Dealing with Louis has been a pleasure. The kit arrived promptly but it had been thrown around the truck. Almost 200KG of planer on its side and the crate broken open. Louis could not have dealt with it any better, the courier took it away and there will be a new one on its way to me next week. Perfect service and you couldn't ask for more, well done team!

I have just had a very helpful, honest and informative telephone conversation with Adam. We found the right product at a most competative price. I will continue to purchase from this company.

Fantastic service , ordered one day arrived the next

Been looking for these templates for making bowls using a router in the uk for some time now. Found them on your website with clear instructions about ordering the other template in the picture. Unlike other websites.
I put my order in at 9am and they arrived the next morning.
Great service and thank you.

Joe was most helpful and very easy to talk to

I’ll retract my not so good review. As the staff are very nice and have been very helpful. I am disappointed my order has taken so long. Ordered first thing Monday. Should be with me today (Friday). I feel the delivery charge of £8.95. For one router bit is too much. But other than that. Great company.

Very helpful and efficient service

Advice and service was superb. All options explained and best way forward for my application was quickly sorted. Highly recommend this company.

Very quick international delivery of machinery parts. Excellent service.

Much like other reviews here, our experience with Scott + Sargeant can be summed up by a great variety of products paired with incredibly poor customer service.

In the last four years, every interaction over the phone has been met with disinterest and unwillingness to help. The lack of basic manners, and even swearing if they are pressed too much, has been shocking.

While they do deliver what you purchase and are a reliable company in terms of not scamming customers, don't expect any level of decent customer service. Our most recent order arrived with broken handle caps; despite several emails requesting replacements, there was no response. I even tried to compromise by asking for the part number so I could source them myself, but still, no reply.

When we tried to sell a machine back to them, they initially made an offer. After we responded, there was no follow-up. We chased them several times only to be told by the same uninterested employee—who turns out not to be responsible for purchasing used machines—that they were no longer interested, without ever indicating his role was irrelevant.

In summary, they sell good machines, but often, they arrive slightly damaged. If it’s inconvenient for them to help, they simply ignore you. Be prepared for a lack of interest, frustration, and swearing if you call—and they might not even answer, recognising your number and ignoring further calls.

It's a shame that a company with such good products consistently fails in customer service. We will definitely be looking to source our future machines elsewhere, even at a higher cost and distance. Good customer service and after-sales care are crucial in this industry, but unfortunately, they don't seem to value that at all.

Massive selection of quality products, rapid delivery and great customer service - they are a pleasure to deal with!

I have bought blades, bits and machinery over the past 2 years - all experiences have been consistently top-notch 👍

There Irish website just sells goods from the UK. so you will be charged vat and handling on all goods making what I bought (€90) coming in after shipping vat and handling €160 euro. Better of buying somewhere else.