good price , easy application very quick. the only thing that needs to be changed is the excluded breeds this should be in the main application at the start not at the end when you confirm... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Denied my claim when my dog had a non healing eye ulcer, linking it to conjunctivitis & allergies my dog had previously, before taking out my policy with them. Sadly the ulcer occurred 15 days after... Voir plus
L'entreprise a répondu
I hesitated in claiming for Zak’s lump removal as it was only a few weeks after changing to Scratch & Patch that it appeared. To be honest if I had known I was going to have a reason to claim I would... Voir plus
L'entreprise a répondu
Our dog had a lameness that needed further investigation and I can’t argue how easy the process was in claiming the bills back for this. From initial submission of the forms from the vets to money... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Scratch & Patch
Écrit par l'entreprise
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Coordonnées de contact
124 City Road, EC1V 2NX, London, Royaume-Uni
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to set up policy
28 janvier 2026
Réponse : Scratch & Patch
Hi Mr Newman,
Welcome, Its great to have you with us.
Thank you for taking the time to leave a review. We’re really pleased to hear you found setting up your policy easy and straightforward.
Creating a simple, user-friendly experience that gives our customers peace of mind when choosing the right cover for their pet’s needs is something we really care about.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Réponse : Scratch & Patch
Hi John,
Welcome to the family, its great to have you onboard with us.
Thank you for taking the time to leave a review. We’re pleased to hear you found the process quick and easy with no issues.
If you ever need our support in the future, we look forward to providing the same 5★ level of service that so many of our customers have shared in their reviews.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Just took my first policy out with Scratch & Pach
Just took my first policy out with Scratch & Patch after reading very good reviews about this company, the prices and staff could not be any more helpful they explained everything so easy, and took time with you, and l felt l was not rushed in any way, l am looking forward to with this company after my last one
27 janvier 2026
Réponse : Scratch & Patch
Hi There,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you felt supported and never rushed, and that everything was explained clearly while setting up your policy — that’s exactly the experience we aim to give.
It means a lot that you chose to come to us after your previous insurer, and we’re really glad to have you with us. We look forward to being there for you and your furry friend whenever you need us.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Insurance for my two pussie 🐈 🐈
Quoting was very easy, got insurance for both of my cats which was easy to do. So far so good very happy with the quote compared to others I have received. I gave 5 stars because of the price and how easy the web site was to purchase the insurance.
27 janvier 2026
Réponse : Scratch & Patch
Hi DC,
Thanks so much for taking the time to leave such a detailed review. We’re really pleased to hear you found the quoting process straightforward and that getting cover in place for both of your cats was easy to do. It’s also great to know our pricing stacked up well against other quotes you’d received.
We’re glad we’ve been able to give you a 5★ experience so far, and you can be confident we’ll continue to offer that same level of service should you ever need us in the future.
If you have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to use website
Easy to use website with comprehensive cover for our cat at a good price
7 novembre 2025
Réponse : Scratch & Patch
Hi Derek,
Thanks so much for taking the time to leave a review. We’re really glad to hear you found the website easy to use and that the cover suited your needs at a good price for your furry friend.
If you ever need anything, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Réponse : Scratch & Patch
Hi Karen,
Thank you for taking the time to leave a lovely review. We’re really pleased to hear you found our customer service helpful and our cover good value for your needs.
We genuinely enjoy hearing how our teams perform, and feedback like yours really reflects our values as a company — making sure our customers receive a great service from the start of their policy through to any time they need our support. I’ll be sure to pass your positive feedback on to the team.
If you ever need anything, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Réponse : Scratch & Patch
Hi Monica,
Thank you for taking the time to leave us a 5* review. We’re glad to hear everything went as well as expected.
If we can help with anything further at any point, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
excellent all round service
15 janvier 2026
Avis spontané
Réponse : Scratch & Patch
Hi Michael,
Thank you for taking the time to leave us a review — we’re really pleased to hear you had such a positive experience with our service.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick turnaround on the claim and well…
Quick turnaround on the claim and well communicated throughout.
10 janvier 2026
Avis spontané
Réponse : Scratch & Patch
Hi Joe,
Thanks for taking the time to leave a review about your recent claims experience. While we’re sorry to hear you needed to make a claim, we’re really pleased to know everything was handled quickly and clearly, and we wish your furry friend a speedy recovery.
It’s great to know we were able to be there for you when you needed us most.
Warm regards,
Your Scratch & Patch Family 🐾
Easy to set up.great value
23 janvier 2026
Réponse : Scratch & Patch
Hi Tracey,
Welcome onboard, it’s great to have you with us and part of our ever growing Scratch & Patch Family 🐾
We’re really pleased to hear you found the process easy and user-friendly, and that you were able to get the right cover in place for your furry friend at a great price that suits your needs.
If you ever need us, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Réponse : Scratch & Patch
Hi Diane,
Welcome to the family!
Thanks for coming on board with us — it’s great to have you with us. We’re really pleased to hear you found everything easy to use and that our cover options offered good value, helping you find the right cover for you and your furry friend.
If you ever have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very helpful,explained everything all…
Very helpful,explained everything all the way through the process
22 janvier 2026
Réponse : Scratch & Patch
Hi Rosemary,
Thanks for taking the time to leave a review — we really appreciate it. It’s great to hear that everything was explained clearly and that you felt supported throughout the process.
If you ever need anything further, you can always reach us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Thank you Scratch & Patch
I have to say that every single person I spoke to have been amazing especially Simon who has been so kind I had to make a claim there was some technicalities but Scratch & Patch honoured my claim I am overwhelmed by there kindness I will be highly recommending them it’s hard to find now days an honest honourable company thank you
22 janvier 2026
Avis spontané
Réponse : Scratch & Patch
Hi Michele,
Thank you so much for taking the time to leave such a thoughtful review — it really means a great deal to us.
We’re pleased that the team, and Simon in particular, were able to support you and work through the technicalities to reach a fair outcome. Some situations aren’t always straightforward, so your patience and understanding throughout were genuinely appreciated.
Your kind words and recommendation mean a lot to us, and feedback like this really does reinforce the values we strive to uphold.
I’ll be sure to pass on your kind words to the team. We always aim to go above and beyond for our customers, because we fully understand the worry and stress that can come with our furry friends — especially when situations arise unexpectedly and when support is needed most.
If you ever have any further questions, you can get in touch with us via
https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very helpful and reasonable price you…
Very helpful and reasonable price you covered every thing I need. Thank you Ray Harms
18 janvier 2026
Réponse : Scratch & Patch
Hi Ray,
Welcome to the family!
Thank you for taking the time to leave a review. We’re really pleased to hear you found the cover helpful and good value, and that it’s meeting everything you need for your pet.
You can be sure that if you ever do need our services, we’ll give you the full 5★ experience for you and your furry friend.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Prompt assessment and payment
Prompt assessment and payment, no arguing over small points and they paid more than I had claimed for after they reviewed our dogs history. I didn't expect to feel so positive after a pet insurance claim. So much that I've come on here to provide a review.
5 janvier 2026
Avis spontané
Réponse : Scratch & Patch
Hi Gareth,
Thank you for taking the time to leave such a positive review — it really means a lot to us.
We review every claim on its own merits to make sure anything related to the incident is assessed fairly in line with the policy, so it’s great to hear this was clear in your experience.
We know pet insurance claims can be stressful, and there’s often uncertainty about how the claims process will feel when you actually need it. That’s why, as pet lovers ourselves, we put our heart and soul into making sure both our customers and their furry friends are in safe, capable hands when it matters most.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick and easy claims procedure
Quick and easy claims procedure. Prompt payment
9 janvier 2026
Avis spontané
Réponse : Scratch & Patch
Hi Warren,
Thank you for taking the time to leave a review. We’re really pleased to hear you found the claims process quick and easy, and that payment was made promptly.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Réponse : Scratch & Patch
Hi Mohit,
Thank you for taking the time to leave a review. We’re really pleased to hear your claim was handled smoothly and quickly, we hope your furry friend is on their way to making a speedy recovery.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
A really pleasant company to deal with
A really pleasant company to deal with. Efficient and caring. Wouldn’t go with any other insurance company now for our dogs.
19 janvier 2026
Avis spontané
Réponse : Scratch & Patch
Hi Jacqs,
Thank you for your kind words — it really means a lot to the team. We’re so pleased you found us efficient and caring, and we hope your review helps other pet owners feel confident putting their trust in Scratch & Patch to look after their furry family members too.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Réponse : Scratch & Patch
Hi Anna,
Thank you so much for taking the time to leave us a review.
It’s great to hear that our trusted customer service team were able to support you when reviewing your cover, making sure you had the right protection in place for you and your furry friend. Its great to know that everything was easy to follow and handled quickly for you.
If you ever need us, we’re always here to help. You can get in touch with us anytime via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Réponse : Scratch & Patch
Hi There,
Welcome to the family!
Thank you for taking the time to leave us a 5* review — we’re really pleased to hear you found it easy to insure both of your dogs and that the cover felt like good value.
If you ever need us, we’re always here to help. You can get in touch with us anytime via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
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