The garments I ordered were very good quality. Unfortunately two if the items did not suit me, one too big and one too small. However I found the return and refund process excellent
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Lisez les avis des autres
Ive found this company to be really accommodating and responsive. Clothes arrive within a couple of days and are well presented. The prices are very good. I managed to order the wrong size, emailed... Voir plus
Unpredictable sizings!! Bought 2 jumpers, sizes 12-14 and 16-18, (I'm a 14-16) paid for delivery, both came, smaller one massive so sent both back, paid for returns. Ordered 8-10 on expensive next day... Voir plus
It was " exactly as it says on the tin". In other words, exactly as listed. The size, design, colour, material, quality were all just as described in the listing. My husband was very pleased. It was p... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- Fournisseur de textile
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
Surplus and last season stock from big brands. Womens and mens wear saved from destruction or landfill and brought to you at up to 80% off original retail price. Perfect quality clothes at amazingly low prices. Labels have been removed but who needs a label?
Coordonnées de contact
Unit B3 Phoenix Trading Estate, London Road, GL5 2BX, Stroud, Royaume-Uni
- 01453 297447
- team@secretlabel.co.uk
- secretlabel.co.uk
4,1
Bien
169 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 27 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The coat I bought had a large hole in…
The coat I bought had a large hole in it where you had cut the label. Unfortunately, it was too late to return it.
12 novembre 2024
Avis spontané
Réponse de Secret Label
Hello Kerry, It looks like you ordered the coat in 2023. We offer 60 day returns, and it is a shame you didn't let us know, we would have happily sent you a replacement.
Bought a couple of sweatshirts from…
Bought a couple of sweatshirts from secret label. Very happy with the products and price.
21 octobre 2024
Avis spontané
Very helpful in sending smaller size in…
Very helpful in sending smaller size in jeggings. Very good attitude and pleasant to deal with the company .
Thank you.
20 septembre 2024
First visit
First visit. Bought a pair of men's shorts. Came in perfect condition and were a good fit. Very happy with the transaction and will use the company again
4 octobre 2024
Avis spontané
I liked that I could buy good class…
I liked that I could buy good class goods at a reasonable price. However everything I have bought is either too big or small as the description is not totally accurate. I have bought two or three things I have had to sell on as not matching the sizing label.
21 août 2024
Great Secret label Orders
I have now made several online ordered with secret label, and I have not been disappointed. Always fit well, and very quick delivery.
19 août 2024
Old but love fashion
I love some of your clothes but it seems that you have to be size 10 or under .Always disappointed when I log on to a garment I like .I have managed to buy twice .
22 juillet 2024
Good value for money
22 juillet 2024
I have purchased one sarees from secert…
I have purchased one sarees from secert clothes but I didn't like the material and next day of delivery I send request to return and exchange it but no response from you are you running fraud buisness on Facebook and goggle why are you not responding costomer and 100 times I have send msg but no response first time on online shopping I get this types of attention many are fraud so please don't trust
And please exchange it
In your policy of exchange 24 hours send request then only you exchange but I have send 100 times request but no response how can we trust online shopping and how can we trust your brand
18 juillet 2024
Avis spontané
Réponse de Secret Label
I think you have the wrong company - we do not sell sarees, and we have no record of you as a customer. There is a company in India called Secret Label who sell Sarees, this I think refers to an order from them. Would you please remove this review from our site and apply it to the company you actually purchased from.
Brilliant company!
Brilliant company! Fantastic bargains and really good customer service.
17 juin 2024
Excellent Service and Fast Delivery
Excellent Service and Fast Delivery. Would Recommend
17 juin 2024
Fast delivery on my order
Fast delivery on my order. Fair delivery price. Excellent service thank you
17 avril 2024
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