Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Über eine Dealplattform bin ich auf dieses Angebot und diesen Anbieter gestoßen. 3GB/Monat für 0,00€ mit einer langen Warteschlage, welche man für 6€ überspringen konnte. Dies hat bei mir etwas län... Voir plus

Noté 1 sur 5 étoiles

Nach Bezahlung keine Leistung erhalten. Nach Zahlung der Gebühr zum Überspringen der Warteschlange ("Skip the Queue") steht weiterhin nach mehr als einem Monat dieselbe Info, dass die eSim in max. 7... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Die E-Sim hat sich zu Beginn einfach installieren lassen und hat nach einigem Warten dann auch funktioniert. Doch einen Monat später hat sie plötzlich aufgehört zu funktionieren, jegliche Anfrage an d... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

eSIM ließ sich nicht aktivieren (jetzt über mehrere Monate), Supportanfragen werden einfach wegignoriert. Natürlich habe ich für die eSIM auch bezahlt um priorisiert zu werden. In meinen Augen ist See... Voir plus

À propos de l'entreprise

  1. Entreprise de télécommunications

Écrit par l'entreprise

The FREE Mobile Network.


Coordonnées de contact

3,0

Moyen

TrustScore 3 sur 5

181 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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3,0

Tous les avis

(181)

0 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Seeek in Canada

I have used Seeek for a while with their free 3GB monthly service. It is my backup plan, so I do not have high expectations. When the eSIM was activated, everything worked well. Once the eSIM expired after 7 days, it was not automatically renewed, so I contacted the support to get a new eSIM. It took some time to get this done, but the turnaround time is improving. Hopefully, the eSIM will get automatically renewed going forward.

26 avril 2024
Avis spontané
Noté 3 sur 5 étoiles

Customer support is inconsistent but mostly helpful

I bought the NADA sim card queue skip for €6 and it worked fine for a week and then the sim card stopped working (no service), so I contacted the support and Connor (supposedly the founder of Seeek) provided me with a new sim card, which also stopped working after a few days. I haven’t heard back from them since (it’s been three weeks and I’ve messaged them at least once a week).

Can’t recommend, I’ll try to get my money back.

UPDATE 13 MAY:
The support has finally replaced my esim and everything seems to work (for now). I will update the review once I know that it works for good. The new dashboard looks nice; it seems like they are actually trying to improve their service.

25 avril 2024
Avis spontané
Logo de Seeek

Réponse de Seeek

Hi,
Thank you for the feedback and we are sorry our service didn't live up to your expectations. As with any technology sometimes things can be faulty and when that happens we do troubleshoot or reset/reissue eSIMs to people.

Noté 1 sur 5 étoiles

No answer to support request

No answer to support request via Email for 2.5 weeks. Support page on homepage not accessible. Was offline for 2.5 weeks in foreign country. No recommendation for now.

25 avril 2024
Avis spontané
Logo de Seeek

Réponse de Seeek

Hi Jan,
Thanks for the review - sorry our email support is lacking. This is something we are working on

Noté 1 sur 5 étoiles

Service went down on april 8th and was…

Service went down on april 8th and was never restored. Tried to contact them daily since and no answer. i believe over 2 weeks waiting is overly patient, even if the team is small!! Im still 2 weeks out of service. Cant recommend at this time. Spend your money wisely, regardless of the amount.

Update: The team NEVER got back to me

7 avril 2024
Avis spontané
Logo de Seeek

Réponse de Seeek

Hi Sebastien,
Thank you for leaving us a review, I'm sorry it has taken a long time for our support team to get in contact with you. Our team is small yes, but it makes it increasingly harder for us to answer chats in a timely manner when people open multiple - this helps create an unnecessary backlog of chats that we then have to work through as well.

Noté 5 sur 5 étoiles

Top offer

Even though the service is currently very busy and you may have to wait a little longer for an answer, the service is professional, competent, reliable and always friendly.

24 avril 2024
Avis spontané
Noté 4 sur 5 étoiles

Positive experience

Definitely some growing pains but they have been receptive in any issues I’ve faced. Special shout out to Nicole for helping me with my sim being stuck in SOS

24 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Very nice and quick help.

Very nice and quick help.
I have had the e-SIM in operation for about 2 weeks. After the validity expired automatically, it was not automatically renewed by the system. A nice request to support - I was helped quickly.
I will definitely recommend SEEEK.

24 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Works as advertised

Works as advertised. Fast Connection and in addition a very friendly customer service :)

Havent yet tried it in a foreign country. But i already used it at home.

24 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Good service😘

Support usually responds within 2 - 3 days. You should not forget that this is still a free mobile phone service. So stay calm and be nice to the support, then they will be nice to you.

24 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

As advertised!

It took a few days to issue my free eSIM but they responded quickly in the chat. Nice to have real humans and not a bot. Service works as advertised. 5G in Switzerland with Sunrise and Salt.

23 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

Keine Rückmeldung Support Antwortet…

Keine Rückmeldung Support Antwortet nicht
Scam!

22 avril 2024
Avis spontané
Logo de Seeek

Réponse de Seeek

Hi,
As you can understand our support team is small and we try to answer people as quickly as possible!

Noté 1 sur 5 étoiles

Geld bezahlt für eine Woche Internet

Geld bezahlt, eine Woche Internet und dann nix mehr und nicht mal mehr keine Antwort, das ist reine Abzocke.

4 avril 2024
Avis spontané
Logo de Seeek

Réponse de Seeek

Hi,
As you can understand our support team is small and we try to answer people as quickly as possible!

Noté 5 sur 5 étoiles

Amazing Backup Carrier solution

I‘m using the seeek eSIM now for 2 weeks and got it for my trip abroad.

Having two carriers is pretty awesome: on the one hand I already had situations at home, where “my own” regular carrier had no strong signal and the seeek eSIM saved me. On the other hand I can be online abroad without WiFi and without any expensive add on of my regular carrier.

Great concept and working as it should!

21 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Small Start-Up but overall very good experience!

I always have a great support when I'm in touch with Nicole, she is very friendly and always provide me a huge help.
And on the top of that, very good communication and follow up.
Really an excellent experience, keep it up!
Many thx

19 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

free data all over the world not available anymore

Update June 2024:
I have to reduce my rating from April to 1 star. Customer Service is not reacting anymore. eSIM is not working since begin of May after 2 times reset and new eSIM. Last time it worked for 1 week.

Review April 2024:
After some problems like a slow webpage and issues with the eSIM it worked in the end.

And the customer service is really good and helped out with all my problems. Sometimes the response is slow but they will react.
Most problems caused for sure by the amount of new users.

Also, 3GB for free in a lot of countries all over the world what more you need.

19 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

The support team is small but very nice

The support team is small but very nice and trying their best! So, answers can take a while, but they always solved my problems!
BTW: Fast internet connection with the esim, at least for my area ;)

19 avril 2024
Avis spontané
Noté 5 sur 5 étoiles

Great carrier with outstanding support

There were quite a few obstacles, to get the eSIM, due to a few different problems that all came together in the timeframe of my order (new website, problems with the payment provider to skip the queue, ...), which can be somewhat excused due to the fact, that this is a new and relatively small company.
What makes it 5 stars for me was the support and service they provided, which resolved all of these problems and shortly provided me with my eSIM. Kaleena, the support agent, with whom I had the pleasure with, was super helpful and nice.
The SIM also works as expected, was easy to set up and provides me with fast internet.

12 avril 2024
Avis spontané

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