seekbamboo.com Avis 

Had the same exact experience as the previous poster. I placed the order a month ago, lots of back and forth with the company cust. serv. always a few days later. There's a FedEx tracking number but nothing is received from their end. I'm just going to allow my credit card company deal with the charge back. This is a really bad company practice.

I have set up reoccurring shipment with Bamboo for clean toilet paper delivered to my door. My next auto shipment was set and I received an email confirming my shipment on 2/24/26 along with a tracking number sent through Fed Ex. After over a week the tracking information was never updated and continued to say they haven’t received the package from seller. I have been emailing with Seek Bamboo for almost a full month with no resolve to the issue. They have charged me for a shipment and continue to respond to each email (several days later) that they need to check in with their “processing team”. No updates, no refund, no replacement order. I have never dealt with a more incompetent company. I would cancel my subscription but I need a refund for the last order I never received. SAVE your TIME and money, find a different clean toilet paper company!

Product seems fine. Super heavy paper roll compared to the other fluffy stuff. Signed up for the reoccurring to make one purchase at a discount. Immediately canceled the reoccurring after. Well they charged me 12 weeks later anyways. Did a charge back. Avoid this scammer reoccurring charge company.

Update 3/18/26 someone got back to me and I requested a refund for the shipping cost only. I just received that refund.

I ordered a lot of products from seek bamboo in the past. Their products are “Fine”. I received an email stating that I had a product coming from a subscription. I never had a subscription with them nor would I have a sub subscription for only one item as the shipping charges are high. I double checked on my account and I did not have an active subscription.I contacted them and received a response that I must’ve had a subscription. I responded that I did not and that I wanted them to refund the shipping charges. I did not receive a response.

I questioned myself regarding signing up for a subscription, and saw that others had the same issue. Do not order from them. You may be charged exorbitant shipping as well as for items that you did not order.

Do not order from this company. I ordered some of their natural sponges to try out and intentionally did not sign up for a subscription. Less than a month after receiving they automatically charged my credit card again and said I signed up for the subscription, which I did not. I blocked them from charging my card through my credit card company because I didn't trust them not to do it again.

I ordered from here and 3 weeks went by without any shipment. I wrote numerous emails finally hearing from the "founder" Carrie but it didn't address my order. She ended up not responding at all and I still don't have my money back. This is some sort of scam and I am opening an investigation along with suing them.

I received almost the exact same service two days after Christina. I signed up for a subscription of toilet paper and paper towels. Which I truly do like both products. I reached out to customer service that I didn’t realize I had subscribed to receiving paper towels every six weeks. A mistake on my end, which have adjusted accordingly. However, they told me the shipment went out on the 20th and nothing has ever been sent. I have tried contacting customer service several times, which initially they were very responsive and now have completely ghosted my email. I’m saddened that this is how they would conduct themselves and treat their customers. I would have continued to do business with them and was looking to try out more of their products.

A couple of months ago, I ordered a box of Seek Bamboo toilet paper. I found them to be rough and too thick for my plumbing system. My household hated them.
A few weeks ago, Seek Bamboo out of nowhere, sent me another box which I did not order. They used my PayPal account. They never sent me a heads up email that they were going to charge my PayPal account - a practice most honest companies follow before anything is shipped . If i had received the email, I would have declined the order.
When I received the box I wrote them an email which they never answered. While waiting for their response,I discovered that their return policy of 15 days had elapsed .
Based upon my experience , I now do not trust any of their eco-friendly, sustainable product marketing and feel they are deceptive. IDO NOT ORDER FROM THEM.