Seer Medical - Adelaide Avis 135

Staff were efficient, helpful and polite.

I’m afraid I had quite a poor experience with Seer. It initially took about 2-3 months for Seer to even contact me after the Dr first sent a referral, despite the GP following up several times.
Then, when I arrived at the Adelaide location at the time of my appointment, nobody answered the door for about 15 minutes. I was tempted to give up, but then finally someone came to the door and appeared upset with me for knocking (because they were with a patient at the time).
At the end of my appointment, I was told that the results would be with the GP in a week, and that I should schedule an appointment in 2 weeks just to be on the safe side. I scheduled the 2 week appointment, and yet the results were not in. So I had to schedule a repeat appointment (and pay for both), with the GP chasing the results from Seer.
Then I was referred back to Seer Medical for a home EEG. Two weeks went by, and Seer didn’t contact me. When I reached out, I received a template email informing me that the home EEGs were no longer available. And yet there had been no attempt to contact me to communicate this.
Overall, a very frustrating experience. However, the lady who actually did my EEG in Adelaide was lovely - she was kind and professional and thoughtful.

The operator explained in great detail the procedures

During my EEG appointment the lady who did my test was extremely helpful, she helped me feel comfortable and relaxed during the whole test. Explained what the test entails and guided me through it well.

the Lady we dealt with at the adelaide clinic was great! made the whole experience very easy and comfortable.

Staff were all very friendly and professional which made the experience less stressful

The service was friendly and everything was explained to me.

I was offered a job through this company and I was super excited!! It’s medical, sales and work from home. However, it was a scam. They sent me $6000 to set up asked for money back(typical scam) I tried to contact the company several times to speak to someone and never got a reply. This is a scam!!! BEWARE!!

The lady who did both on site EEG and set us up for the 4 day at home EEG was lovely, friendly and knowledgeable. She put my daughter at ease and answered any questions we had.

The wonderful staff member who helped fit me and explain everything was absolutely wonderful. It was a smooth experience from booking to finish! Well done to you all.

The lovely person putting on the monitoring was very friendly and made me feel very relaxed throughout the process. During the 4 days of monitoring I had to contact Seer Medical to have a couple of questions and every person I spoke to was so helpful. In return if the monitoring the lady at Seer Medical was once again so nice and helpful. I wish I knew her name but unfortunately I can’t remember.

I cannot give 5 stars as my Bug went flat 2 days before I finished my program. So I sent it back then. I found it easy to use and the instructions were clear. No bother to use for a lady over 75,

Easy to deal with when making appointments and having appointment. explained procedure well

Politeness, smiling, friendly staff. Felt comfortable, that's what's important to me

Very responsive to request for service. Communication was provided in a timely manner and was directed to specific needs. Face to face appointment was well organised, friendly and comprehensive. Overall the experience was reassuring and supportive.

The whole process was smooth. Information and instructions were clear and easy for me to follow. The staff are friendly and helpful.

Polite, listen to my history
Thorough testing

I came to my consultation not knowing what to expect. The trained ‘nurse’ thoroughly explained everything and seem to be very knowledgable and highly skillful. Thank you!

The staff I dealt with were fantastic. The person who hooked me up to the machine was extremely helpful, professional and friendly. A joy to deal with.

When I had a query during the procedure I was able to get prompt and appropriate advice on the phone from home.

The App worked, and worked well. I'm still using it.