Serac Technologies Avis 174

TrustScore 3 sur 5

3,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great customer service. Selina made the setup process a breeze. Looking forward to working with serac tech. Luke Project Pro Construction

Noté 5 sur 5 étoiles

Hi, Grace was really helpful and went out of her way to help me. I’ve been very busy these last weeks and she’s been very patient and kept ringing and emailing me to get things over the line.

Noté 1 sur 5 étoiles

In my experience,This company promises ypu a effort free service, then during the zoom call demo asks you to log into “your account” which in doing so then triggers there licence with you to be acti... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

These guys are REAL Unscrupulous, unethical company I have ever come across. Sales person doesn't provide any exit terms and conditions when binding you in the contract. PLEASE READ Terms and Cond... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.


Coordonnées de contact

3,2

Moyen

TrustScore 3 sur 5

174 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 1 sur 5 étoiles

As the rest of the 1 star reviews

As the rest of the 1 star reviews, please don’t not use this platform if you are trying to generate work .
It does not work at all ,I have just come out of a 1 year contract and have had absolutely nothing from this . Absolutely a waste of time and money ,

15 octobre 2025
Avis spontané
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Réponse : Serac Technologies

We have looked into your account and can see that a low volume of letters were sent during your 12 month licence with us. This has an immediate impact on the results.

To give yourself the best chance of a return, as advised you should be logging in each week and sending letters on a regular basis.

Please reach out to support@seractech.co.uk to assist you further.

Many thanks

Noté 1 sur 5 étoiles

Terrible company product did not…

Terrible company product did not generate any business and even after I asked them months in advance to cancel, they didn’t charged me exiting fee stay away do not use

24 septembre 2025
Avis spontané
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Réponse : Serac Technologies

Thanks for your feedback.

We have looked into your account and can see that you have only sent 45 letters in the 12 months your account was active.

Our Customer Success team advised you before your initial 12 months came to an end how to cancel your auto renewal, however unfortunately we didn't hear back from you therefore the renewal was not cancelled.

Despite our best efforts, your chance of winning work is severely reduced if you are not regularly logging in and using the system.

Please reach out to Customer Success to discuss further.

Noté 1 sur 5 étoiles

Con Artsits - Terrible Company

Terrible company - product doesn’t work + they tie you into a contract you cannot get out of - and then threaten legal action against you personally unless you pay the whole contract amount in full.

Avoid at all costs.

Plus all there 5* reviews are done by bots - please read through them and click on them - all reviewers have done 45+ reviews and all give 5* reviews the every company they review!!!

Fraudsters.

15 septembre 2025
Avis spontané
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Réponse : Serac Technologies

Thanks for your feedback.

We have looked into your account and can see that you have only logged in and used the system twice in 2 years (12/12/2023 and 15/04/2025). We had a refresher call on 15/04/2025 where we explained all the steps required to utilise the platform for your area.

Our Customer Success team advised you before your initial 12 months came to an end how to cancel your auto renewal, however unfortunately we didn't hear back from you therefore the renewal was not cancelled.

Despite our best efforts, your chance of winning work is severely reduced if you are not regularly logging in and using the system.

Please reach out to Customer Success to discuss further.

Noté 1 sur 5 étoiles

immoral parasitic company targetting…

immoral parasitic company targetting small businesses trying to grow and exploiting them. theyre selling a product not fit for purpose. they know its not fit for purpose. if they had any confidence in there product they wouldnt make the contract an annual rolling contract with exit terms unclear and hidden within terms and conditions you do not receive until after your onboarding session. i dont say this lightly. this company as an establishment are scum. fraudsters who sell you the world after unsollicited cold calls, but deliver absolutly nothing. id go as far to say even the employees are scum, anyone knowingly complicit in tbhis kind of paresitic vulture like behaviour is a person of low moralarlity in my opinion. they offer no support after your onboarding session. but god forbid you miss a payment, they threaten legal action in the very first email. personally i am seeking legal advice befor making my final payments. however this company does seem to be set up to sell a worthless product, lock unsuspecting victims into stringent legal terms owing to loop holes in consumer law making busisness to business contracts legal through e-communications. stay well away or youll end up spending thousanads of pounds with nothing to show for it

15 septembre 2025
Avis spontané
Noté 1 sur 5 étoiles

I will write a review here every day if…

I will write a review here every day if it helps to save small businesses from these scam artists.
They lie on the initiation call and say you can cancel when you are tricked into a 12 month contract you didn’t even sign then when you don’t pay up they will take you to court.
I suspect they will just delete their profile and start again with lots of paid fake good reviews like they did last time.

30 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Not recommended

Not recommended, got no leads
Ask them to cancel and end up paying for whole year contract

24 juillet 2025
Avis spontané
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Réponse : Serac Technologies

Thanks for your feedback.

All of our terms are both emailed to you before activating your account and available in your account when you log in. Our system gives you all of the tools required to automate the outreach process. We can see that you stopped sending out letters which we strongly advise against as this will impact performance.

Please contact our team on support@seractech.co.uk

Noté 1 sur 5 étoiles

Avoid Serac Technologies any any cost

Avoid Serac Technologies – Misleading Contracts, Poor Service, and Unfair Practices

We signed up with Serac Technologies last year on a 12-month fixed contract. Without any notice or warning, they auto-renewed the contract at the end of the term. When we raised this, they claimed that because it’s a B2B (business-to-business) agreement, they are not required to provide a renewal reminder.

What’s especially frustrating is that our original order confirmation email clearly stated both the start and end date of the contract. Yet when we questioned the automatic renewal, they pointed to a hidden cancellation clause buried in their terms and conditions—something that was never made clear or communicated properly at any stage. This feels deliberately deceptive.

They seem to target busy professionals like builders, knowing full well that many don’t have time to scrutinise the fine print, especially when the contract is made quickly over the phone or online. In my case, their sales rep was more than happy to chase me down with calls—even on a Sunday afternoon—to get the contract signed. But when it came time to notify us of renewal, they stayed completely silent.

To make matters worse, the service itself has been extremely poor. Their marketing method—sending generic letters to homeowners—is largely ineffective. Most of these get tossed in the bin as junk mail, and in some cases, it may even harm your business reputation rather than help it.

I also question the authenticity of many of the positive reviews they display. A large portion appear to come from unverifiable or suspicious sources as I have search the names on google nothing comes up, and I would not be surprised if many are fake or paid for.

In summary: the service doesn’t deliver, the contract terms are predatory, and the business practices are highly questionable. I strongly recommend others avoid Serac Technologies.

18 juillet 2025
Avis spontané
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Réponse : Serac Technologies

Thank you for your feedback.

Serac Tech is not just a lead generation tool but also a way for individuals to download historical planning applications. This is known as "simple search".

The renewal and cancellation process is stated in our terms and conditions, which you accepted and signed at the outset and is also included on your order confirmation, just below the licence start and end dates you refer to.

Our service is effective for a large percentage of our customers, however we cannot control whether a homeowner or project owner chooses to contact you after receiving your letter. External circumstances such as the business having negative reviews online, and homeowner's own circumstances may have an impact on your chances of receiving inbound inquiries.

Our Customer Success team are here to provide support to give you the best possible chance of winning work through the platform if you are willing to engage with them.

Noté 1 sur 5 étoiles

Avoid these crooks at all cost.

Avoid these crooks at all cost.
Absolute scam. Do not fall for this con artist!!!!

1 juillet 2025
Avis spontané
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Réponse : Serac Technologies

Thanks for reaching out. We have reviewed your account and can see that you have sent zero letters during your time with us which as you can expect severely impacted your response rate. Despite our best efforts to onboard you and provide support we have had minimal communication from you. Please contact support@seractech.co.uk

Noté 1 sur 5 étoiles

Complete scam company stay away....

Complete scam company stay away....
Alex will send you scam link set a meeting with fake jobs.

And they want the money first

16 juin 2025
Avis spontané
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Réponse : Serac Technologies

We understand some people may feel cautious about joining a video call. However, Google Meet is a widely used and secure platform that allows us to communicate clearly and efficiently. It’s an essential part of how we deliver support and maintain transparency.

We have the most accurate UK planning data available and the purpose of the video call was to show you real-time projects going through planning in your area.

If you require further assistance, you're welcome to contact us directly.

Noté 1 sur 5 étoiles

SERAC SCAMMERS




Avoid at all costs – scam-like tactics and zero results!

I paid Serac Tech Technologies for a full year of membership and received absolutely NOTHING in return – no results, no value, just empty promises. One month before the renewal, I informed them in writing that I wanted to cancel. They deliberately ignored my message until the membership auto-renewed, then claimed my cancellation wasn’t valid because I didn’t use their exact “preferred wording.”

This is clearly a manipulative tactic to trap people into another year of fees. I refused to pay for another year of a useless service, and now they’ve taken legal action against me!

Their behaviour is dishonest, unethical, and reeks of a company exploiting technicalities to squeeze more money from people. Stay far away from Serac Tech Technologies – they are not trustworthy.



6 mai 2025
Avis spontané
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Réponse : Serac Technologies

Unfortunately based on the information provided, we cannot locate you on our system. Please contact support@seractech.co.uk as soon as possible.

Noté 5 sur 5 étoiles

All UK councils

Cool tool for historical planning applications. Goes back approx. 7 years

2 avril 2025
Avis spontané
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Réponse : Serac Technologies

Thanks Stewart

Noté 5 sur 5 étoiles

Good

Easy to navigate to find the plans I need

14 avril 2025
Avis spontané
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Réponse : Serac Technologies

Thanks Mike

Noté 5 sur 5 étoiles

Local plans

Huge timesaver, so much fater than dealing with local authorities

12 avril 2025
Avis spontané
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Réponse : Serac Technologies

Thanks for the feedback Wayne

Noté 3 sur 5 étoiles

Helpful

Found six previous applications going back years, which was really useful context for our architect

9 avril 2025
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Réponse : Serac Technologies

Good to hear Lee

Noté 3 sur 5 étoiles

Good tool

Been using this for a while now now and has every application we need.

17 avril 2025
Avis spontané
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Réponse : Serac Technologies

Good to hear Raz

Noté 1 sur 5 étoiles

This company is scam honestly don’t trust them

This company is a scam honestly don’t know how there getting away with it
They don’t mention a contract when pitching it’s only after the first payment you get told

26 avril 2025
Avis spontané
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Réponse : Serac Technologies

Hi Alex,

We reviewed your account and can see that in addition to this being discussed in your video meeting with our business development team before you signed up with us, this was also communicated to you in writing three times prior sign up. We can also see that you only sent 22 letters out over a six month period. As such, it has not generated the intended results. Please contact our Customer Success team if you require further assistance.

Thanks,

Noté 5 sur 5 étoiles

As expected

Everything arrived as expected within 5 minutes or so. Roughly 6-8 attachments per planning application.

9 avril 2025
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Réponse : Serac Technologies

Thanks Tom

Noté 5 sur 5 étoiles

What we needed

Gave us what we need for the local area. No complaints.

15 avril 2025
Avis spontané
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Réponse : Serac Technologies

Glad you found what you need Peter

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