Great customer service. Selina made the setup process a breeze. Looking forward to working with serac tech. Luke Project Pro Construction
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Lisez les avis des autres
Hi, Grace was really helpful and went out of her way to help me. I’ve been very busy these last weeks and she’s been very patient and kept ringing and emailing me to get things over the line.
In my experience,This company promises ypu a effort free service, then during the zoom call demo asks you to log into “your account” which in doing so then triggers there licence with you to be acti... Voir plus
L'entreprise a répondu
These guys are REAL Unscrupulous, unethical company I have ever come across. Sales person doesn't provide any exit terms and conditions when binding you in the contract. PLEASE READ Terms and Cond... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Built for the construction and property industry, Serac Technologies provides a growing range of tools including automated outreach and historical planning applications across the entire UK. Unlock the past of any property with our planning history data. Simplify your research process and uncover valuable insights with ease.
Coordonnées de contact
Royaume-Uni
- seractech.co.uk
3,2
Moyen
174 avis
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Useful tool when you're as busy as i am.
18 août 2024
Réponse : Serac Technologies
Glad it's helping you Eric!
Réponse : Serac Technologies
Great stuff Marco, thanks!
Helped to secure some new leads after a…
Helped to secure some new leads after a dry patch, have quoted two new customers this week. Helps having access to the plans at the click of a button. No complaints so far
11 juillet 2024
Réponse : Serac Technologies
Great Joel, please keep us updated - we love to hear when you win work!
ACTION
ACTION - ALL BUSINESS OWNERS
I have created a Facebook group for all business owners who have been miss sold Serac Tech’s service.
Search - ‘Serac Tech - Miss sold’
I suggest strength in numbers is our best chance of challenging this company. Especially if they seek to bully small business via the courts.
Search ‘Serac Tech - Miss sold’ on Facebook. Join the group and let’s stop Serac.
5 août 2024
Avis spontané
Réponse : Serac Technologies
Dear Mark,
Thank you for sharing your feedback. We are genuinely sorry to hear that your experience with Serac Tech has not met your expectations.
We take all feedback seriously and strive to improve our services based on customer experiences. However, based on the information provided in your review, we are unable to identify your specific account and address your concerns directly.
We would like to clarify a few points regarding our service and contract terms, as these apply to all our customers:
Contract Transparency and Terms: All our subscription agreements are annual contracts with detailed terms agreed upon at the time of signing. They are digitally signed when any customer signs up with us, and outline all relevant details such as the annual and monthly payment amounts.
Service Commitment: We are committed to delivering quality lead generation services tailored to the construction industry. If there are any specific issues or misunderstandings about the service provided, we are more than willing to address them promptly.
Customer Support: We offer comprehensive support services to all our clients. If you have encountered any issues, we encourage you to contact our team directly at support@seractech.co.uk to resolve any problems you might have experienced.
We believe that open communication is key to resolving any misunderstandings. We invite you to contact us, so we can discuss your concerns in detail and work towards a satisfactory resolution.
Thank you for your attention and we look forward to resolving this matter amicably.
SCAMMERS AVOID
Look at all these terrible reviews. Verbally miss sold as a pay-as-you go, only to be hit with a 12 month bill ( over £3000 ) when you attempt to cancel this woeful service. followed up by a CCJ CLAIM!! Trading standards are looking into them. FAILURE TO MEET BASIC TRADING STANDARDS AND FAILURE TO TREAT CUSTOMERS FAIRLY
1 juillet 2024
Avis spontané
Réponse : Serac Technologies
Thank you for sharing your feedback. We take all customer comments seriously and strive to address any concerns thoroughly and transparently.
We apologise for any confusion or frustration you may have experienced.
To clarify, our service agreements are based on annual contracts, as detailed in the terms and conditions provided at the time of signing. We make every effort to ensure that all aspects of the contract are clearly communicated before any agreement is finalised. Our records indicate that the terms, including the 12-month commitment and the associated costs, were explicitly outlined in the contract signed by you.
Regarding your mention of being verbally misled, we take such claims very seriously and are committed to investigating this further. Our sales process is designed to be clear and transparent, and we will review our communications to ensure compliance with these standards.
As this is a business-to-business contract, there is no cooling-off period applicable. The agreement is binding once signed, and cancellation is not permitted after the service has commenced and data has been delivered.
We understand the frustration of dealing with unexpected charges and legal actions. However, we only proceed with such measures when there is a significant outstanding balance and after multiple attempts to resolve the matter amicably.
We value our customers and aim to treat everyone fairly and respectfully. We are also committed to adhering to all trading standards regulations. If you have specific details or evidence of any discrepancies, we encourage you to share them with us directly so we can address and resolve these issues promptly.
If you would like to discuss your situation further or seek a resolution, please contact our customer support team directly. We are here to help and hope to find a satisfactory solution for you.
Thanks.
Has helped me save a lot of time and…
Has helped me save a lot of time and expense doing this myself with the ongoing price increases of postage etc.
26 mars 2024
Réponse : Serac Technologies
Glad to hear it Lee! Thanks
Seems fine for what we need straight…
Seems fine for what we need straight forward to use and provide us with everything we need as a business.Thanks.
27 juillet 2024
Réponse : Serac Technologies
Greatly appreciate the feedback Joh
Extremely useful for historical…
Extremely useful for historical planning applications. Costs £75 per pack. Will continue to use for our company.
27 juillet 2024
Réponse : Serac Technologies
Glad it's going well Mark
We have worked with Serac for almost a…
We have worked with Serac for almost a year now and have found the people and service provided to be exceptional. All requests for information are dealt with quickly and efficiently and our account manager Emily is a pleasure to work with. Thanks!
8 juillet 2024
Réponse : Serac Technologies
Thanks Scott
Serac Tech is a fantastic service…
Serac Tech is a fantastic service provider. Quality data which is second none. I recommend them with full confidence. Our Key Account Manager (Maria) is extremely professional & helpful which makes your job easy as well.
8 juillet 2024
Réponse : Serac Technologies
Appreciate it Liam
We have been using Serac Tech for a…
We have been using Serac Tech for a number of years now, always found the data to be accurate and the staff really helpful. Emily and Will are very good. This is definitely for me the best system to use for planning data.
7 juillet 2024
Réponse : Serac Technologies
Thanks for the feedback Christopher
I had a great experience with Serac…
I had a great experience with Serac Tech. The service was quick, and received the 5 applications pretty quick. We'll be back again. If we could go back 20+ years that would be ideal
4 juillet 2024
Réponse : Serac Technologies
Thanks for the feedback
Deleted their old google business page due to bad reviews
Well this company had to delete their Google business page due to all the bad reviews they had and now they've just created a brand new one!
So I suppose I'd better write my review again considering they caused me so much stress.
My story seems to be identical to the others.
Got tied in to a contract I never saw or signed,
didn't get results from the system, tried to cancel, got taken to court for nearly 4k
Countless sleepless nights stressing.
I hope whoever is reading this hasn't signed up yet.
They must have more admin to process the claims through the court than any other department in their "business" / "scam"
1 décembre 2023
Avis spontané
Réponse : Serac Technologies
Thank you for taking the time to express your concerns regarding your experience with us. At Serac Tech, we value transparency and the satisfaction of our clients above all, and it's disheartening to hear that your experience did not reflect the standards we strive to uphold.
It is our policy to ensure that all terms of service and contract details are clear and understood upon engagement. We also aim to provide a seamless experience for clients wishing to adjust or terminate their services, including the presence of an unsubscribe option.
A new account cannot get activated without the new customer themselves accepting our terms and conditions which has been the process for the past 3+ years. Legal threats and the prospect of court are scenarios we earnestly aim to avoid by resolving client issues amicably and fairly.
If you can reach out to our Support team to provide your company details, we will of course look into this for you.
Many thanks
Scam!!!!!!!
Scam!!!!!!!!
Do not spend your money with these crooks!!! I was miss sold my contract I haven't used there services once I have said on Multiple occasions I couldn't afford them but they did not care now I have court letters, I've paid half the year for nothing, iv tried calling them multiple times but the numbers are dead or just go straight to answer phone all they have a song and as soon as the song ends the phone dies
We all need to all come together who has been ripped off and take it further .
DO NOT GIVE THESE CROOKS YOUR MONEY
27 juin 2024
Avis spontané
Réponse : Serac Technologies
Hi David,
We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilised correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused with zero marketing outreaches sent.
Regarding your desire to cancel the service, our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective.
Many thanks Customer Success Team
Avoid avoid avoid!!!
Avoid avoid avoid!!!
I would avoid this company at all costs!!! After agreeing for this company to help find work on my partners behalf we decided after the first month of nothing to cancel the subscription. I have all the emails requesting this. Instead of doing what we asked they continued to do nothing for us and still added up monthly costs. This morning I have had bailiffs in my home to take goods to the value of £4000 because they didn’t cancel the agreement. They have done nothing for the £4000 and now I have nothing either. Photos of my kids rooms were taken while they lay there asleep because of the time they came to my home. They have taken £4000 for doing nothing for our business. Please please avoid this company!!!!
10 juin 2024
Avis spontané
Réponse : Serac Technologies
Thank you for your feedback.
We're genuinely sorry to hear about your dissatisfaction with the services provided by Serac Tech. We strive for excellence and transparency in all our client interactions, and we regret that your experience has not met your expectations or the standards we aim to uphold.
It's important to stress that the efficacy of our platform depends heavily on how it is used. We supply fresh data each week that can generate substantial leads if utilised correctly. Our platform is designed to enhance your marketing efforts through regular and systematic outreach, which in your case, has been underused.
Regarding your desire to cancel the service, our contracts are designed to commit both parties to a mutual agreement over a specified period, which supports sustained use of the service for it to be effective.
Many thanks Customer Success Team
Absolute scammers beware
Absolute scammers beware . This company will soon be under investigation.
12 juin 2024
Avis spontané
Réponse : Serac Technologies
Despite our best efforts to recover your details, we have no record of you ever partnering with us. Please contact our Customer Success Team via out website so we can investigate.
Easy to use and fast way of downloading…
Easy to use and fast way of downloading historical planning applications. Works fine for us and will continue to use as long as prices remain within out budget:)
12 juin 2024
Réponse : Serac Technologies
Thanks for the feedback John
Works well for old planning…
Works well for old planning applications. Had 2 video calls,one with Hattie and another with Maria. They took the time to understand our business and what we wanted from the system.
11 juin 2024
Réponse : Serac Technologies
Good to hear Carl, let us or Maria know if there's anything else you need from us
We find the leads you provide extremely…
We find the leads you provide extremely valuable to our successful sales process . We find your portal very easy and intuitive. The data you provide helps to drive forward both our long and short term sales initiative
27 février 2024
Réponse : Serac Technologies
Thanks for the feedback
I have been using Serc for a number of…
I have been using Serc for a number of years now and the service is great. My contact Emily is amazing, nothing is to much trouble and any requests that I do have, they are dealt with swiftly and responded to in a timely manner. An absolutely great service and seystem online and offline.
8 juin 2024
Réponse : Serac Technologies
Appreciate the feedback Ross
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