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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I have been waiting for 6 weeks and have had neither any attempt at delivery of a product nor the requester refund. Terrible customer service. 😡 do not use this company!!

Noté 1 sur 5 étoiles

Do not waste your time and money with this product/company. The product arrived much later than their claim 5 - 9 business days. The free UV lamp DOES NOT WORK! I reported this to customers service... Voir plus

Noté 1 sur 5 étoiles

Really poor - my name & house name wasn't shown on order so I emailed them immediately asking them to correct & confirm to me that they'd done so, which they did immediately. Starter kit arrived mirac... Voir plus

Noté 4 sur 5 étoiles

I’ve used this product and I really can’t believe how good they are. Mine lasted a long time after digging in the sand with my grandson, swimming for hours, cleaning house,… a Pretty regular manicure... Voir plus


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

117 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Ordered 12/6/24 and got an email that…

Ordered 12/6/24 and got an email that they were at the courier 12/11 and another email that they reached the US on 12/18 and another email they are at your local City to go out for delivery on 12/23. Today is 12/29 and after 2 emails to customer service with no reply I received an email that they are out of stock in the wine color and please pick a different shade. How can that be if they are already in my town? DISHONEST …RUN THE OTHER WAY.

29 décembre 2024
Avis spontané
Noté 4 sur 5 étoiles

The Serafene Gel Nails were fairly easy to apply.

The Serafene Gel nails were fairly easy to put on. They looked great for 2 weeks, then started splitting and small pieces were breaking off. I had to replace 4 nails at that point. By 3 weeks the rest of the nails were splitting and breaking off. This time I will replace them all. I would definitely recommend them as a nail protector since they seem to have done that job well. My nails were peeling and chipping easily and the gel nails have really helped. They did harden and the colors I got were very nice.

21 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Same hardness as my own and my nails…

Same hardness as my own and my nails are super hard. They cured really fast. Quick delivery. Was skeptical to be honest when placing order but have been extremely pleased. These are my go-to gels from now own. I can't tell if they're my own or Serafene! I can grow fairly long nails but mine crack during winter months. Looking forward to the extra protection with Serafene. Thank you! Brilliant product, great looking nails.

15 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

The nails do not stick or harden.

The nails do not stick or harden as shown on your video. The packages come with only numbers on them so no way to tell what color they are. The inside packaging doesn't help either as it is completely see proof. So again can't tell what color you have unless you open the inner package. Way too expensive for this product.

4 novembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Just awful

If I could give these zero stars I would. These sticky stickers roll up into little sticky wads as you try to put them on. Do not waste your money like I did!

30 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Nails are like stickers and do not…

Nails are like stickers and do not work. The machine is cheap and nasty!! No quality here !!! save your money !! don’t buy this product

24 octobre 2024
Avis spontané
Logo de Serafene

Réponse : Serafene

We're truly sorry to hear that you were disappointed with your experience. We strive to provide quality products, and it’s disappointing to know that we missed the mark for you. We’d love to make it right—please reach out to our support team so we can address your concerns directly. Your feedback is valuable to us, and we want to ensure you're completely satisfied.

Noté 1 sur 5 étoiles

Does not work

Does not work. Great customer service and follow up on the order. But the product needs further development. Not hard enough.

18 septembre 2024
Avis spontané
Logo de Serafene

Réponse : Serafene

Thank you for your feedback! We’re glad to hear you had a positive experience with our customer service. We apologize that the product didn’t meet your expectations. Your feedback is valuable, and we’re always working on improving our products.

Noté 4 sur 5 étoiles

These last! …

I’ve used this product and I really can’t believe how good they are. Mine lasted a long time after digging in the sand with my grandson, swimming for hours, cleaning house,… a Pretty regular manicure would’ve chipped on the first day, but these are still going strong a week and a half later I think they’re wonderful. They do take a while to cure, but it’s worth it. Also, they don’t fall off easily yet, they are very easy to remove and don’t damage your nails. I’m very impressed with this product.

31 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Really poor

Really poor - my name & house name wasn't shown on order so I emailed them immediately asking them to correct & confirm to me that they'd done so, which they did immediately. Starter kit arrived miraculously due to no amendment, no instructions & white tips are three-quarters of the wrap. Doubt I'll even bother trying judging from these reviews. Utter crap.

6 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Waste if miney

Followed instructions really carefully. The nails were really tricky to apply neatly but I persevered. However the nails lifted the next day and all popped off within 5 hours of application. Real waste of money!

5 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

AVOID

I wish I had read these reviews before buying the product. WORST PRODUCT. Didn’t harden and didn’t stick at all.
Would give 0 stars if I could.

5 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Does not work

I bought x3 colours and the uv lamp. I followed the instructions carefully. The sizing was not great especially for white tip. Half my nail was white tip! I put one set on in the evening and by the time I woke up, they had all come off.
So much for 3 weeks use per pack. I really shouldn’t fall for social media advertising as I’m always left out of pocket and disappointed.

1 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Absolute crap

Absolute crap. Don’t stick to nail, curl up after I’ve light. Waste of $65.00. No response to my emails. Did not receive the magic nail remover. Very unhappy

2 juillet 2024
Avis spontané
Noté 2 sur 5 étoiles

Pretty, but didn't stick on

I have used the strips I ordered, and unfortunately, the online reviews were accurate. I think the initial problem is that they are not sticky enough. They don't stick down onto the natural nail, so when they are cured under the light, the edges curl up. They didn't even stay on for two days.
Thank you for hearing this. The product has so much potential, but I won't be ordering again.

4 juin 2024
Avis spontané

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