Servbank Avis 

Well this is the worst company ever. There app won't show my info so I can make a payment along with there online will not show my info. Now I can't make my payment and will get charged a late fee because there stuff is not working. I tried to pay before the holiday but there system won't allow it. Looks like there trying to charge people late fees. Glad I will be done with this shit company soon.

Been a customer since the start of my loan, when the company was called The Money Source 2020. They lied saying they didn't have a PMI on my account even though a receive in the mail saying they had a PMI on my account. Plus in 2024 the postal service in the state i live in, were having problems after they changed some things, for almost two years. So my payment for one month was lost, even with me dropping it off directly at the post office. They reported they payment missed even with it being the following month. They posted as a double payment that month even though the payment was over the phone and discussed how the payment was meant to be. I never missed a payment when this happened and still haven't. Just recently I requested to talk to a supervisor, was told that it'll be within 24 to 48 hrs before hearing back from. So I said I want an email saying that the call back is setup and was told no they can't do that. It has been two weeks since that particular phone call and I still haven't heard anything from them.

Received an email from the company pertaining to this review. The issue that is with Servbank and they are the only ones that can resolve. Has just been ignored. I was told since the loan has been transferred to another company it is not their problem anymore. Even the the issue is when they were the ones that had the loan and has nothing to do with the new loan company.

If that does show proof of what they think of their customers!!

The automated stuff at the beginning is so stupid. I just need to talk to someone. When I finally get to talk to somebody they have such a strong accent I can barely understand them.

ServBank sold my mortgage to Valon in 2025. Now need form 1098 for taxes. ServBank said I must get it from Valon and Valon says they can only provide the 4 months they held loan. Both say the other is responsible for the first 8 months.

I DO NOT have a mortgage account with this company. Somehow when I mailed my January payment, the check ended up at this establishment. Instead of returning the check, they cashed It!!! And put my mortgage payment in some unknown account! I’ve had to file a police report and dispute the payment with my bank for fraud! Never heard of this bank and they clearly aren’t honest people!!

Knowledgeable customer service personnel who were interested in my concerns and thoughts. They listened well and made solid recommendations.

Very good with phone calls and prioritizing any discrepancies

A very patient customer service rep led me through the procedure to access the information I needed. He was thorough and courteous in his approach. Much appreciated.

Great customer service! The representative answered all of my questions in a professional manner

Excellent service. My agent was knowledgeable and through with her communication.

My loan coordinator Maria is just stupendous and fabulous. Helping me more that you can imagine with loan plans and follow-up and one on one assistance just absolutely kind knowledgeable and fabulously friendly while being absolutely UTMOST professional and just outright kind helpful and a pleasure to deal with. I am so lucky Maria was assigned to me. I would love to have her to the house for family Sunday dinner. Maria deserves a raise and make sure you never let her go…PLEASE
Thank you for EVERYTHING Maria
HAPPY NEW YEAR GOD BLESS YOU
and cheers
Thank you thank you thank you
BILL

You can clearly understand who your talking to and they are knowledgeable about your questions. You don’t have to hang up and call back hoping you get someone with common sense

Trying to reach a mortgage representative is a very lengthy process with numerous prompts. The worst ever!!

Excellent Customer care and service always willing to help, love my mortgage company!

Good company

They are still trying to make my mortgage into a bi-weekly one. It’s spelled out that it’s a monthly payment. Never use this company, I’ve reported them several times and regulators won’t do anything

Awful company. My loan was sold to these people, cannot get a live person on the phone, tried messaging and I get a generic reply to call them , after saying I couldn't get a live rep! The phone system is awful. I went through 7 different prompts and still couldn't get anyone. For god and baby jesus stay away from this place

Servbank is the BEST company I have ever worked with and highly recommend switching to them if you own a home with a mortgage. They are a lifesaver

Every month they claim I didnt pay them. EVERY. SINGLE. MONTH. Every month, they are paid on the FIRST or BEFORE and on the 15th, EVERY SINGLE MONTH, they call me and claim they were not paid.

WORST BANK, EVER!