The agent helps me step by step to set up the account. She is helpful and knowledgeable with all the informations.
L'entreprise a répondu
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Lisez les avis des autres
They have you by the balls, for sharing your personal information, email, phone number, social security number, bank information to share, then personal stuff. To top it off THEY WON'T DELETE IT, nor... Voir plus
L'entreprise a répondu
Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ab... Voir plus
L'entreprise a répondu
Not at all pleased by the logical concept of company. Have been charged multiple late fees, unwarranted! Can't find my payments, bill me for not being able to find my payments submitted prior to due... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Coordonnées de contact
3138 E. Elwood Street, 85034, Phoenix, Etats-Unis
- 866-867-0330
- customerexperience@servicingdivision.com
- servbank.com
3,8
Bien
313 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Escrow Help
I was needing help explaining how my escrow statements work and the employee name Johnny was very helpful. He answered all my questions and fixed my issues. I want to work with him again.
3 décembre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Shelly was kind and very empathetic
Shelly was kind and very empathetic . I live serv bank it’s the best most noble company ever! Love them
3 décembre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
She was keeping me informed on things…
She was keeping me informed on things in the works.
2 décembre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Great Customer Service
Customer Service was awesome. Solved my problem immediately very professional, friendly and helpful.
21 novembre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Agent answer really quick and have the…
Agent answer really quick and have the experience to listen and answer questions
19 novembre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Great service great employee Kaleb
13 novembre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Great customer service
Great customer service, The person who helped me with my Mortgage information was very patient and took her time and explained to me every detail. Im extremely grateful for her support.
12 novembre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Réponse de Servbank
Thank you for sharing your positive experience with us.
The automated system was alot however…
The automated system was alot however when I was helped by a live agent my experience was awesome. He understood my concerns and addressed them! Over all he was knowledgeable, efficient and kind!!!
3 novembre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Réponse de Servbank
Thank you for sharing your positive experience with us.
ServBank - 5 star customer service...
Servbank has their customer service and agents task team and procedures down pat! Angelica was very courteous, professional and friendly, as well as being well versed in her knowledge base of this financial institution's rules, regulations, policies and procedures. She was extremely helpful with regards to the effects of the government shut down impacting home mortgages. Thank you Angelica and Servbank!
31 octobre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
I was able to get my questions answered…
I was able to get my questions answered and felt heard by the rep I spoke with
28 octobre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Great customer service
Representatives were very knowledgeable and understanding when I explained my situation dealing with the property after the death of a family member.
27 octobre 2025
Avis spontané
Réponse de Servbank
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Awesome and nice as always never had…
Awesome and nice as always never had one bad person from this company
27 octobre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
I was having trouble using a different…
I was having trouble using a different bank to pay my bill and they helped me get going
16 octobre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Professional courtesy.
24 octobre 2025
Avis spontané
Réponse de Servbank
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The kindness care and compassion and…
The kindness care and compassion and professionalism all together.
23 octobre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Great customer service
Great customer service. Knowledgeable and answered all questions.
23 octobre 2025
Avis spontané
Réponse de Servbank
Thank you for sharing your positive experience with us.
Called on 10/14/25 for payoff based on…
Called on 10/14/25 for payoff based on more than 30 days out. Expect to be approximate due to insurance and taxes. Cannot do online as only allows you to do 30 days in advance. When called rep automatically told me can only do 30 days in advance. When I questioned and said that doesn't sound right, she said would check. Came back on the line and said it would be done and emailed to me in 3-5 business days. Have not received a response yet.
13 octobre 2025
Avis spontané
Réponse de Servbank
My apologies for the experience you've had thus far. I am with the Customer Experience department here at Servbank. Would you be able to email me your loan number, the full name that is on the account and best contact information? My email address is customerexperience@servicingdivision.com I look forward to working with you.
Réponse de Servbank
Thank you for sharing your positive experience with us.
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