Servbank Avis 

Kay M was wonderful. During a very stressful time for me she was able to answer all my questions in a way I completely understood. Her knowledge and confidence in discussing my circumstances and situation with my mortgage was so comforting and reassuring that I was doing the right things. Thank you Kay M!! You made my evening so much better ☺️

Had information very quickly. Made it easy to comprehend. Offered options and then did a recap.

Was a pleasure speaking with our representative who helped us through a very difficult and stressful process.

The Ally (ext..0233) I spoke with today on 3/11/2025 cleared up misinformation that was given to me last week. The Ally today was very knowledgeable about the next steps for my approved Mortgage Modification. She was very professional and let me explain my questions in detail. I didn’t feel rushed or my thoughts not heard. She acknowledged condolences for the death of my husband which exhibits human compassion to me. She does a wonderful job. I requested her extension in case my assigned Ally was not Available. I thank Servbank for allowing me the opportunity to do this survey.

They have you by the balls, for sharing your personal information, email, phone number, social security number, bank information to share, then personal stuff. To top it off THEY WON'T DELETE IT, nor STOP sharing. You get spam phone calls, junk emails, your account gets lost and your money for the mortgage is misplaced. How in the world do you misplace over $2gs when it's taken right out of YOUR bank account. I hate these people, they are almost as worse than Tru$#@p.

Mario, a customer service rep, has been helping me untangle a challenging escrow account issue. He listens carefully, responds clearly and is very prompt and efficient. His attention to detail and ability to
piece complex puzzle parts together sets him apart from most other customer service agents. He can be trusted to follow up and follow through. He has saved me a lot of time and frustration. It’s not often I get a chance to compliment a genuine pro. Most of the time, I get connected to A I robot -types who have no clues.

I wanted to switch over to bi-weekly payments on my mortgage. The requirements stated that I will have to pay a full month of my mortgage to be enrolled into bi-weekly pay. This payment took place in January. The first bi-weekly payment took place at the beginning of February. I called two weeks later (maybe on Feb 26,2025), because the second payment had not been charged. And the lady helped me did it. But this is happen again in March. I logn in my account i don't see bi weekly so yesterday i called them and I was then told after looking at my account, the bi-weekly payments had been cancelled, not to my authorization, and in order to re-enroll,they said the option you need to pay another full month and haft amount of my mortgage to set up bi-weekly. I dont believe its fair that I have to be penalized for something that was not my fault. I am so disappointed and annoyed about it! I have had a mortgage for many years and never had a company like servbank.

Talking with rep on the phone, and he was able to complete the changing of my payment date all with no effort and about 2 minutes on the phone; and sorry, cwagner, but I've been an insurance agent for over 42 years, and it is ALWAYS the job of the consumer to notify the bank and the insurance company when you change a policy. Nobody should be doing that for you.

I have had a mortgage for many years and never had a company like servbank. I switched my homeowners insurance and servbank never told the original insurance company that they were cancelled. I was paying for two insurances for well over a month. When I called servbank and asked why they did not notify the original insurance company that they were being cancelled I was told, we do not do that. In the mean time my escrow was sky high. All my other mortgage companies in the past handled cancelling and notifying homeowners insurance companies. I got servbank because of a buy out not because of my choosing. Very disappointed with them. Do not trust them at all.

I received prompt knowledgeable service. They took care of my issue and the representative was friendly and helpfull. Very happy with them.

Spoke with Kyra in loss mitigation! Very knowledgeable very kind and understanding. All questions answered and answers thoroughly explained. I wish I wasn’t being transferred to another server is my only concern. I absolutely love the great customer experience and support!

Cherise King was so great. She helped me when no one else would. I give her 5 stars

John A. was kind and understanding. He took the time to listen to my questions and find a solution. He was patient while I got my bearings.

I recently had an extremely frustrating and disheartening experience with Servbank as a company. This has going on since December. The Reps I spoke to were kind, thoughtful, and tried to be as understanding as they were allowed to be. Due to sudden income loss, we reached out to the "dedicated care team" for help. The initial process was so easy and made all our problems seem so light. But nothing was done as indicated. We got reported delinquent all while being told "our paperwork was in process and we had nothing to do on our end". Our credit score took a 104 pt. hit .... I have gone as far up as the supervisor being told I'm wrong with the only proof on their end. If I'm wrong or misunderstood something, so be it, but I would like to get a transcript of the conversations because I took notes and tried to be as meticulous as possible in making this decision. I don't take my finances/ bills/ credit score lightly. Nope, no transcript take legal action if you want that... What? On top of that, every rep. I have spoken with, despite their kindness, adds another little detail that wasn't added in prior convos. Just frustrating.

I have been with ServBank for several years. Every single interaction I have had with them has been extremely positive!! Today, I spoke with another phenomenal representative. They have calmed me when I was worried, answered questions, laughed with me, and supported me in my home journey. I honestly, could not ask for a better mortgage company. Thank you!!!!!

EXCELLENT customer service!!! Polite, informed and informative!

App is very easy and the people are very polite and helpful.

For some reason; ServeBank mobile app is messed up. Has been for several months. I went into the application to look at my bill and actual due date. Then I came out of it. 2 hours later; I got an email thanking me for making a payment, which I did not do. I have to plan my payments because I’m on a limited budget. If I had not seen this, I would’ve been having a lot of grief. You need to fix this. The lady who helped me was fantastic and saw the predicament that this faulty app put me in.

Friendly associate, customer service, amd of subject matter.