Servbank Avis 

I have a mortgage that was sold to Servbank. There was an issue with the phone app when I tried to set-up automatic payments and I was double charged. After 6 separate phone calls and call backs, I just hope now things will be resolved in the future. A simple refund should not have been this difficult. There is obviously a huge language barrier. They are lying about the previous calls, I was hung up on, I was given a check in the mail without my permission after telling me it was going to be an EFT to my personal checking, and I was told after multiple phone calls that my account wasn’t paid even though it clear that it was. There is some serious issues going on receiving proper information about payments and not communicating them to other agents.

Serv bank web log in doesn’t work and to talk to someone is over THREE HOURS WAIT.

Servbank called me today to review my forbearance. I am so appreciative that the representative called. I did not take her name down, but she was excellent! She was extremely professional, patient, empathetic, and knowledgeable. She answered all of my questions thoroughly with a grounded tone of voice that made me feel so much better about my situation. Thank you, young lady! I hope I get you as my representative next time, too!!

We had a unique situation with our escrow account and I have some detailed questions when I called. The customer service rep I spoke to was bar far the most knowledgeable person I have interacted with at Servbank. I believe his name was Jameer. He was patient with my questions, gave thorough and accurate answers and just knew what he was talking about. I wish I had a direct line for him that I could call when needed!

We had an insurance claim. We have a mortgage on the house with Servbank worth about 20% of the house. We have to sign the check from the insurance company and mail it to Servbank and they send us a check back, when they feel like it, so we can pay the repairmen. When I got this last check from the insurance company, I called Servbank to ask them where to send the check. They gave me the wrong address! Now, there is check floating around out there for 58k and the servbank people I spoke to today can't be bothered to find it. They want me to ask my insurance company to issue another check. What kind of irresponsible juveniles are you hiring? Are there any grown-ups who will say, "The buck stops here"?

Terrible at communicating - you will have to follow up for information that you require, multiple times. Poor closing procedures - this ties to their terrible communication.

A third party has since reached out to me as of July 2025 and I've asked them to confirm who they are prior to providing sensitive personal information. They have not responded.

Hi

Representative, I spoke with was very helpful and knowledgeable.
He answered all my questions.

Maria,
She was a very professional and a very pleasant representative for SERVBANK. Thank You for your help and approach to making customers first. The Servbak Team are always GREAT! God Bless!!

The lady I spoke with today was Maria. She was helpful, knowledgeable, professional and friendly. She was able to quickly answer my question and give me updated information about my mortgage. In the past I have spoken with Ramona, Valerie, Milan, Heather and a young man whose name escapes me. Everyone has been courteous, professional and friendly. I wish the process of getting a live person on the phone was easier and that setting up an account on the portal had been less complicated. I also wish you could get faster responses to requests. Every single thing seems to take 2 to 3 weeks and different people give different information about the same questions. While I give all the service representatives a 5, the company as a whole only gets a 1.

Very helpful, knowledgeable and thorough.

My ally is awesome. She updates me about my mortgage and checks in every month or so just to make sure everything is going well.

Our 1st purchase, our 1st Mortgage Servicer (Lender) and it has been a joy to work with them since day 1, April 2018.

Great customer service reps in the resolution department that are very attentive and empathetic.

I had spoke with Maria from Servbank and I really appreciate that. She explained everything to me about my mortgage. I love the way that they take care of the clients. Thank you very much. Have a blessed day.

Customer service is awesome they listens and help with question.

Contact person in Tax Dept failed to call me as scheduled. Customer service as dropped significantly over the past week. I am due a $600 refund, and workers are dragging their feet in completing this task.

THE ASSOCIATES ARE FRIENDLY AND QUITE ATTENTIVE.
THEY EXPRESS CARE AND CONCERN AND ALWAYS HELPFUL , RESPECTFUL.AND KIND

Serve Bank sold our mortgage to Rocket but FAILED to provide the correct information. Now Rocket is changing my payments and Serve Bank won't help AT ALL. Terrible customer service, no one knows anything or just flat out saying take it up with Rocket!

Servbank has recently gone to a NON US Based customer service line. I called 1-866-867-0330 and the phone call took 8 minutes to finally get a customer service agent and then the phone call took another 25 minutes due to the language issue.