Settio Property Experience Ltd Avis 2 232

Alessia is very professional and responsive to our inquiries. very happy dealing with her.

Wish to thank Settio for a great job with the midterm inspection of my unit. Thanks for the detailed latest photos of the various parts of my flat and the assessment comments. Special thanks to Oliver Franks for putting the report together so that I can be properly updated. Well done.

Settio have been managing our property for over 5 years and throughout this time the support and service has been really great. Holly Keeney is our Property Manager and has done a great job of managing the process, keeping us in the loop on issues that needed to be resolved and taking decisions where needed to keep things moving, the team of Liam, Max, Sharon and Zhihao have also been a great support in various steps of the process! Thanks Scott & Ramona

Hi All,

We’ve been using Settio for managing our Unit in Manchester for years now and have been very happy with their service and support. Key to our satisfaction has been Holly Keeney she’s always been extremely helpful, responsive and very reliable and we are very appreciative of her efforts.

Holly Keeney is a very present property manager. She's happy to praise you, but will let you know if you need to change anything that contributes to your and everyone else's safety for example, or offer tips on how to better care for the property....which is very positive. I have been renting with Settio for 1.6 years and have no reason to complain.

Huge thanks to Settio for helping us secure our new home. Liam was fantastic throughout the whole process. We managed to get the exact apartment we were after, and the move was seamless. They made a normally difficult process feel easy from start to finish. Thanks again to the whole team. :)

The agents and lettings consultants are extremely rude and completely unprofessional. I am very disappointed with this agency. I have never experienced such a lack of professionalism—from the moment we viewed the flat, through the rental process, and also after moving in. There is absolutely no follow-up whatsoever.

They do not reply to emails or resolve issues unless you chase them repeatedly and send multiple messages. Even then, responses are slow or nonexistent. It is very clear that they only listen to and protect the landlord. As a tenant, all of your needs, questions, and reasonable requests are simply ignored.

I do not recommend this agency at all. I genuinely regret renting a flat through them and wish I had stayed with my previous agency. This has been a very frustrating and disappointing experience. Do not rent with them!

Best management

Manchester office.

I do not think it’s okay that they selectively provide service by discriminating tenants. Now I can confidently say they intentionally avoids me and are not willing to communicate regarding their company guidelines - typical reply within 24hours.

I’ve been using this company for 3 years now. There was a miscommunication about some maintenance so I tried to sort it by inquiring Settio. Even though I sents several messages and emails, they did not reply for over a week. Once I contacted the headquarter they finally suggested a phone call. I said I’d like to received an email first and then arrange a phone call. The phone call arrangement took for over a week again after I sent several emails. In total, I spent almost a month to solve this matter on my own.

They were never sorry about giving me an apartment with bed frame/mattress that size do not match and flatdoor without spyhole - but asked me to check the facilities properly and sort it on my own.

Is it my fault to get a flat with issues due to their poor inspection? And then they treat me like a prick who wants endless maintenance? I’m paying the highest rent in the apartment. They took my money for what?

Holly Keeney is undoubtedly the best estate agent I’ve dealt with. I had a small issue with the shower that revealed larger issues which took months to resolve. Professional, prompt and understanding most importantly. Alongside this other issues arose and she dealt with them within a day! I couldn’t have asked for any better

Settio's team is professional and efficient in following up on the tenancy arrangements.

It's very pleasant to work with Settio. The whole working process is very clear step by step. During each step, the contact person is very professional. The email is always answered in time. In terms of the customer's questions, I can get satisfying explanations.

Thank you to organize an great event to introduce the new Renters’ Right Acts which will be effective in UK as of 1 May . Let us as a landlord in Uk with better understanding how to impact us as an investors .

Appreciate the whole Settio team coming out to HK and meet clients, hope they will do so regularly. Given the uncertainties of the Renters Right, it would be good for Settio to organise an update to share what the situation is 6 to 9 months after its implementation, either in person or online.

Had the opportunity of dealing with Oliver franks .I have to say he was extremely helpful

Great help from Ranson to dig through the past and settled an unpaid bill after completion & before renting out. Tks for walking with us through out the journey and update along the way.

Cheers!!! Been a great help

The company is well managed by genuine hard working knowledgeable experts in their field of property management. Best in UK!

5-star service! Jerry goes above and beyond for me as landlord. Jerry is extremely proactive, professional and reliable to handle all the needed papers and furniture pack. He took all the hassle out of my way.
They feel like a partner in my investment, not just an agent.
Highly recommended!

Thank you Holly for the your support and professional assistance.