Settio Property Experience Ltd Avis 2 233

The whole team at settio and specially Giovanna whom I have been working with recently have been a pleasure to work with always displaying professionalism and knowledge
They are always happy to help out no matter what the issue is.

The customer service at Settio is excellent. Especially, my property manager Joshua responds is so helpful, responds in a timely manner and is very effecient in sorting out any issues. Thank you!

Many thanks to Holly Keeney. Your proactive approach to staying one step ahead with the day to day management of my property is a great benefit.

This is my second time using Settio, and I must say their outstanding application process continues to impress me. I’ve never secured a property so quickly and with such confidence. Everything was smooth, efficient, and completely stress free! Georgina and Amina were incredibly helpful throughout the whole process their communication, support, and efficiency genuinely make all the difference. I’m not sure how they do it, but it shocks me every time!

Holly has been class for my entire tenure, very helpful and replied to all my questions quickly and politely!

Fleur helped make the process simple. Renting can be stressful waiting for correspondence but Fleur was quick to answer my questions, arrange a viewing, and starting the application process

I have had the pleasure of working with Josh as my property manager for the past year, and I couldn't be more satisfied with his services. From the very beginning, Josh has been attentive, responsive, and always willing to go above and beyond to address any issues that arise.

Josh is a true professional who takes pride in his work. He is reliable, organised, and has excellent communication skills. Whenever I have had a question or concern, Josh has been quick to respond and provide me with the information I need.

Overall, I can confidently say that Josh is an exceptional property manager. I highly recommend him to anyone looking for a reliable, dedicated, and knowledgeable professional to manage their property.

I was very pleased to work with Oliver Franks during this rental process.He is a very professional and patient person who gave me very good suggestion every time and responded very promptly each time.

I have been a tenant with Settio for two years at 2906 Blade Tower, and my experience has ended in the most callous way possible. I recently suffered an unexpected family bereavement and informed my property manager, Erin Morgan, of this situation as we were previously in discussions to renew the fixed-term tenancy and they were pressuring me for a response.

I have a million things on my mind right now as you can imagine, so I simply requested some compassion and flexibility during this difficult period, asking Erin to continue with a rolling monthly tenancy instead whilst I get a handle on the situation at home. I even pointed out that this would soon become law anyway under the new Renters Rights Act, which abolishes fixed-term contracts, so it shouldn't make much difference to either party.

Settio's response, supposedly on behalf of the landlord, was to serve me a 2-month eviction notice.

Let me be clear: I told them I was dealing with deaths in the family and just needed some breathing space to get things in order, and their immediate response was to kick me out of my home, ensuring I would be forced to move just after Christmas and adding enormous stress to an already difficult time. They showed zero humanity or basic compassion.

This is just the latest in a long line of overly aggressive profit-driven behaviour. Settio repeatedly make unreasonable requests of tenants. For example, when initially signing my fixed-term lease they asked for 24 months paid upfront. That's almost £50,000. I am a British Citizen, not one of the foreign students without credit history that Settio is typically used to abusing.

As a tenant, you should be aware that at the first possible opportunity, Settio WILL raise your rent as much as they can get away with. You're also not going to be able to get in contact with anyone through phone, and email responses are almost always significantly delayed unless they're trying to squeeze you for something.

Settio actively shields their landlords and it makes things extremely difficult if you have an issue with Settio themselves. My landlord, Mr Sing Ming Sunny Wu, is based in Hong Kong. Throughout my two-year tenancy, Settio has refused to provide any useful contact information for them (i.e, mail or phone number). This leaves tenants with no landlord recourse, and most importantly, no accountability for Settio. It should be noted that I see other reviews from landlords about Settio putting words in their mouths, lying to their tenants about their wishes, and not relaying tenant requests.

It's my opinion that Settio are just another Manchester-based lettings agent that prioritises tenants they can prey on; tenants that are either ignorant or vulnerable, such as young foreign students who won't question their unreasonable demands and who don't know their legal entitlements.

If you are looking for a letting agency that has even a shred of human decency, I would urge you to look elsewhere.

You can check my Google Review for images. I will repost this review to every platform that I can find mentioning Settio, and I hope that it deters at least one person just enough for them to look elsewhere.

And to the people behind Settio; whilst I do understand you're a business, please try to understand that there's a real person and real consequences behind each one of the Section 21 evictions that you send out to your tenants. I hope you can take this feedback onboard before S21's are shortly abolished in May 2026.

P.S. I strongly suspect that many of the reviews here are paid for. This is my opinion based on the number of accounts that ONLY review Settio, and have done so 6 or 7 times on the same account with generic reviews. No real person is writing a new review every 2 months for Settio.

Very happy with the service from Settio so far. Oliver Franks has been very helpful, and I’m confident that my property is in safe hands.

I have engaged Settio to manage my property since 2 years ago and my experience with Settio has been good! My property manager Ioana Baciu and I must say that she is very responsive, professional and helpful in answering all my questions swiftly! Thankful to have her as our property manager!

Thank you so much Holly, for helping with everything on my moving day! And providing all the documents and everything so quick, as well as answering all my questions with great patience.

Thank you to an incredible team — Alessia, Frances, Sam, Danny, Sarah, Josh, Nadine, Oliver, Samina, Holly, Giovanna, and Scarlet.

We have been working alongside Settio now for over a year. They are first class! Couldn’t recommend them highly enough

Marc @ MAC Waste Management

Very happy with the quality of service we received as landlord. Giovanna was instrumental in navigating a difficult tenant exit and making sure the new tenants settled in well. In our daily interactions, I find that Settio take a lot of stress of being a landlord away from us! Many thanks Giovanna & Holly for the support and dedicated service

Great experience with Danny Pope, as ever. Thank you for all your help, Danny!

Fluer made the experience really streamline. She was there to answer all my questions and explained things to me very well

I’ve had an excellent experience with Settio over the past couple of years. The team has always been professional, responsive, and proactive in managing my property.

A special thanks to Holly Kenney and Sarah Taylor for their consistent support and clear communication — they’ve made the entire process smooth and worry-free.

I have had a good experience with Settio over a number of years now. Danny & Joshua have recently been of help with my property and I would recommend them to other landlords.

Holly keeps me well informed with detailed inspection reports.