Shannons Insurance Avis 

I had a motorcycle accident and to be honest I was in the wrong, however it was a timing issue I was setting my cruise control when the the car in front of me slammed on the brakes
This happened August 26 and to this point the six to seven weeks after there has been no payment, I spent three weeks in hospital and in good faith I insured my new car with them,
I have had nothing but a complete run around with this company
Once the payment comes in I’m changing to another insurance provider
Completely unacceptable

My sons car was hit on front end whilst in carpark. Note was left by the person that hit him and both of them were insured by shannons. Got car back from repairer and drove 6 km home and engine started to lose power and become undrivable. Upon inspection ABS plug left off and melted as well. Car being Mazda 6 diesel is now not running. Car had no problems whatso ever before collision and now shannons has said not our problem. How is that possible.

Worst company I have ever had the displeasure of dealing with. Their client, a drunk driver, went through a red light and totalled my car. I had to constantly press Shannons for updates on the claim and they provided me with vague details throughout. Ultimately the claim was "withdrawn" by their client and I will not be receiving a payout. It astonishes me that a registered Australian insurer conducts themselves in such a disgraceful manner. I warn all prospective Shannons customers to stay away and I hope no one else is unlucky enough to have their vehicle struck by a Shannons customer as mine was.

Would rate as zero but doesnt let me do that.
Had a bathroom claim they mucked around trying to not fix it then whole house ended up mouldy due to the contractors they paid, so they stripped our house now dont want to fix it been 18 months now still not resolved and keep saying we have to repair most of it ourself. Been refered to afca.

We were insured with our contents agreed value policy
My wife lost a valuable blue diamond gold with two smaller white diamonds on either side of the main stone
We had a valuation certificate from the Australian Jewellery Association for $9500 a reputable valuer it was insured for an agreed value on our policy as an extra valued item amongst others for $13000
After making a claim they offered about $7000 for another ring at their jeweller but shannons would only pay about $5000 at a wholesale price to the jeweller
This is totally unacceptable We insured our ring for the agreed value as recommended by Shannons consultant to increase the value from $9500 to $13000 which we did
Now they won't honour our claim stating its not worth that much anymore to be fair we paid good retail money for the ring as the valuation certificate states $9500 and they only want to give us half as a pay out in cash or $7500 if we use their jeweller to remake the ring
We paid the top premium for this ring every year for years and now Shannons only want to pay either $5k or $7k This is totally unfair and not right either morally or ethically in any way We have escalated this twice now only wanting what is just and fair our agreed registered valuation of $9500 by the Australian Jewellery Association
We are not happy the consultants are not helpful all protecting their denied or reduced claims for commissions or bonuses
We are now thinking we will go elsewhere for our insurance we also have multiple cars insured I am sure we can get better insurance for actually agreed policies which we pay a higher premium for insurance
We are not happy and feel we are being ripped off by big insurance and their two hundred page insurance rules disclosure book
Beware what you insure read the fine print because they will take your increased agreed value premium for your most precious items
Qld Customer

I have had a classic car insured with Shannon's for over 20 yes & it really annoys me that they give special offers & competitions for new policies while completely ignoring existing customers. My policy keeps going up more than other insurers so I will be shopping around for a new insurer next year.

Just took out a comprehensive insurance policy on a BMW 630i GT. Jeramiah and Matt were incredible. Both were very knowledgeable, listened, helpful and friendly. Nothing was too much trouble. Many thanks - Paul

Shannon's has been appalling handling my claim. First point of interest, call number 1, Shannon's informed me that they will handle the registration cancellation for me as my vechicle is irreparable. I've just been given a email from Shannon's informing that I should take my letter to the TMR and cancel my registration, however, it's now over 1 month later.
Over a month to settle, told upon 2nd call to them, (where sorry your claim has just been lost in our system) another 2 calls a later finally finished this rubbish. I would NOT recommend Shannon's insurance to anybody and will be advising friends and family...

If there was no stars I would have chosen no stars. I have comprehensive car insurance for a 2008 HSV Senator Signature E-Series upgrade. My car was broken into and someone stole all of the custom beige coloured leather and suede seats, seat rails, wiring, subwoofer, speakers and damaged the inside door skins, ripped the carpet up, smashed the dash and gauges, front seatbelt covers, roof lining, 2 pairs headphones and remote control to the roof mounted dvd player. The panel beater can not get parts to fix the car and put it back together and have said that they have no choice and have to write it off. Shannon’s is asking us to organise auto electrician’s etc, make lists of everything that’s missing and they are going to give a rough estimate of the cost of what’s stolen and return the car unfixed. What am I supposed to do with a vehicle with no interior? If the panel beater’s can’t get parts to fix it, how am i supposed to find parts and fix it! The stupid part about it, they don’t have accessors in Western Australia or their own panel beater’s either. I do NOT recommend anyone to insure a vehicle with Shannon’s.

I am looking to renew my car and house insurance. I was recommended by two people to try Shannon’s insurance. The man I spoke to wasn’t interested in what I required just kept asking me if I was a car enthusiastic and what wanted me to explain what I did to support car events etc. not interested in what I had to say. Rubbish customer service

The once great Shannons is now a complete farce owned by Suncorp. You can't get an honest word out of anyone there - they lie from the salesperson to the claims side. If you are with them, pray you never need to make a claim. They screwed up my rego and couldn't figure out they had written a 1 instead of an I so instead accused me of fraud - three months of investigation where I was able to prove all the dirt they faked was false and finally had to give in. But no apologies or support, in fact even though the bike was picked up and taken to the repairer, they lied about telling them why it was there and if I hadn't called again it would still be sitting there. I have little hope of getting my bike back this year, and if I do I am confident it will be in worse condition than before the accident and I will be out of pocket for accessories, such as seat, Quad Lock, tuner, hoglight, etc. as well as my multifocal glasses - I have had to exist on bifocals, they have successfully left me broke and housebound.

Integrity lost . A once great insurer now treating long term valuable customers with impossible wait times , redirected and misdirected calls , incorrect information given . I had home and multiple cars with Shannons for many years and have cancelled home and about to cancel cars after a now 3 month wait with no progress on a not at fault claim on my 1951 classic car . So disappointed .

I would like to thank Elsa for her customer service yesterday....
Awesome advice....Save me a penny or too and gave me a great deal on my bikes 🏍
Outstanding all round... very impressed

What a shame, Shannon’s used to be for the motor enthusiast…… sharing the passion of cars through great insurance practices - not now. You'll find them to be for themselves, money grabbing, Zero customer service and shonky practices. Will not be going with them again.

Shannons is less an insurance company and more a wannabe country club for car snobs. I called to arrange laid-up insurance for a vehicle and spent 35 minutes being grilled with absurd, irrelevant questions — what other cars I own, what motorsports I watch, whether I’ve “handled” a similar car before, even what I paid for it. Then they refused to insure it because it was unregistered — despite the entire discussion being about laid-up cover, which by definition is for cars not on the road. They seem more interested in curating their little fan club than providing actual insurance. Out-of-touch, arrogant, and a complete waste of time if you value common sense.

Shannons is a very good insurance. Highly recommend.
I have been with Shannons since 2020 due to Budget Direct and RACQ refused to insure me due to me being under 25 and having my licence less then 5 years.
Pricing around shows that Shannons has very good prices and reward their loyal customers.
They even insure my car with alot higher then market price due to their agreed value policies.
Before you think shannons is not a good insurance due to the overall low star reviews, look at the very low number of reviews they have at all and think of how many happy customers they have who never thought to review them.

I think your a absoute joke no other insurance company go on with bankruptcy i got left in the learch by you lot i paid 2 repayments bank in December and January only to discover in February that you were cancling my insurance because of my bankruptcy I've been left in a big hole now after having a accident in February and finding out you won't cover me ur a absolutel joke you say in ur terms and conditions that you help with financial hardship thats a lie do not believe this company your good to take payment of me for 2 months then screw me with ur bs ive spoken to many insurance over the past few months and none of them carry on like this

7 months up the track ,3 quotes and still getting stuffed around for a quote approval, the disceet and lies from Shannons insurance or Suncorp is disgusting . Complaints or fair treatment ( none) Agreed value ( laughable) choice of repairer ( means we tell you where to take it , as in a shannons repairer) life time warranty on repairs ( they will say your car has exsisting damage , and will not cover you on repairs for life even when you have to use their repairer that they tell you to go to .... something suss their .... and assessors get bonus for reaching targets ..... Laughable .... do not repeat DO NOT TRUST THIS COMPANY its not for the classic car enthusist any more it is for lining a companies pocket on what used to be the name SHANNONS and all it stood for . They are useing our love of classic cars and Preserving our classic cars ...THEY ARE PREYING ON WHAT SHANNONS INSURANCE ONCE STOOD FOR ... READ ALL REVIEWS ... NOT GOOD .... I WOULD NOT EVEN RATE ONE STAR .....

Shannons left me bleeding by the side of the road for 2.5 hours before they finally took my call and sent a tow truck that was only 20 mins away. They didn't pay the tow truck company so my vehicle stayed at the holding yard for a week. The vehicle was then sent to a dealer that refuses to assess it instead wanting to send it to the dealer it was bought from and Shannons still won't have the vehicle moved or assessed. For OVER TWO WEEKS I have had no transport and they continue to take my Australian dollars but give me Indian levels of service. We need to stop giving money to companies like this