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Share Energy Avis 18

•
TrustScore 4 sur 5

4,0

Fournisseur d'énergie
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À propos de l'entreprise

  1. Fournisseur d'énergie
  2. Fournisseur d'électricité
  3. Fournisseur d'énergie verte

Écrit par l'entreprise

Share Energy is the newest electricity supplier in the Northern Ireland electricity market. And we’re here to do things differently. We were, like many others, fed up with our supplier. So we set about creating the energy company we always wanted to see exist. The result is Share Energy – A company built on our relationships with our customers. A company that shares our profits. A company powered by innovative technology but grounded in old-school values. It matters to us that our customers feel more like partners than consumers. We’re not another faceless corporation. We are local. We like to talk to our customers. And we’ll always have someone at the end of the phone ready to take your call. Born and rooted in Northern Ireland, Share Energy was founded by Jonathan Barr, Colm McClean and Damian Wilson. Johnny and Colm are seasoned entrepreneurs with a proven track record of building successful companies in renewable energy production, engineering, and software development. Damian Wilson, acting as CEO brings over 15 years of expertise at the forefront of Northern Ireland's electricity supply market, providing invaluable insights and leadership to our team, as we strive to become the people's energy supplier of choice.

Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

18 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 5 sur 5 étoiles

Great customer service set up easy to…

Great customer service set up easy to get through to speak to someone got speaking to a girl Charlotte in the Derry Branch very helpful with sorting my top up codes

Thanks

20 mars 2026
Avis spontané
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Réponse : Share Energy

Hi there,

Thanks so much for your lovely feedback! We’re really glad to hear you found it easy to get through to us, and that Charlotte in our was able to sort your top‑up codes quickly.
We’ll make sure your kind words are passed on to her.

Thanks again for taking the time to share your experience!

Warm Regards,
The Share Energy Team

Noté 1 sur 5 étoiles

Joined last August on a supposedly…

Joined last August on a supposedly fixed tariff then they increase the tariff from April 1st so don't believe the fixed tariff they can increase it at any time

16 mars 2026
Avis spontané
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Réponse : Share Energy

Hi Harold,

We understand your frustration regarding the recent price announcement. Unfortunately, this increase has been driven by changes in global fuel costs and passthrough charges which we’ve done our best to absorb until now.

To clarify how we compare on price, the standard unit rate is the base cost of energy before any discounts or temporary deals are applied. At Share, we don’t offer introductory deals - just a flat standard unit rate. As things stand, ours will still be the lowest in Northern Ireland from 1 April.

We’d always encourage customers to check the terms of any tariff carefully. If you’re unsure, the Consumer Council for Northern Ireland website offers helpful guidance to support you in choosing the best deal for your specific needs.

Warm regards,
The Share Energy Team

Noté 5 sur 5 étoiles

Insane value

Recently switched over after electric Ireland left the market. It’s only been a month and I’m spending less than half of what I’d normally pay. I did have issues getting the online account activated but every email and query was dealt with promptly and the issue was resolved quickly. Very efficient service and as cheap as you’ll get

25 février 2026
Avis spontané
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Réponse : Share Energy

Hi David,

We really appreciate you taking the time to leave a review.

Its great to learn that your bills have been halved compared to your previous supplier. We'd like to apologise that you experienced an issue activating your online account. However, we're glad to hear that the issue was resolved quickly!

Have a lovely day,
The Share Energy Team

Noté 5 sur 5 étoiles

Very helpful

Was speaking to customer service about switching and he was very helpful and made everything go smoothly was very easy to switch and a answered any questions I had. Just made everything easy to do
Thanks

20 février 2026
Avis spontané
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Réponse : Share Energy

Hi there Ciaran,

Thanks for taking the time to leave a review - we appreciate it!

It's great to hear about your positive experience switching to Share Energy. We're glad that everything went smoothly.

Have a lovely day,
The Share Energy Team

Noté 5 sur 5 étoiles

Share Energy, a great idea!

I first came across Share Energy at the Balmoral Show at a very opportune time for me. My then-energy-supplier had just informed me that they were getting out of the domestic market so when I met the guys at their stand, I was happy to listen.

I must say, I was quickly caught up in the representatives' enthusiasm for their product as well as their openness and friendliness. It was the Share part of their message that caught my attention. In an age of energy companies putting profit before people, I was so impressed that a company would be prepared to give back half their profits to their customers that I was straightaway hooked on the idea and I am happy to wait for them to be in profit to get my share.

I have never looked back, especially since downloading their app to my phone. It makes everything so easy to keep track of, from submitting readings to checking my consumption and billing. Easy peasy, as my kids would say.

So thank you for coming along when you did, Share Energy. I applaud your philosophy and would happily award top marks for your service.

17 février 2026
Avis spontané
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Réponse : Share Energy

Hello Peter,

We are so happy to hear you had a positive and enjoyable experience with our team and service. We are so glad that you are finding our app useful and helpful, our main aim is to make life more convenient by providing easy access to your usage and billing, so we are pleased to hear this has been the case for you.

We are delighted that you have chosen to switch to and stay with Share - we aim to always provide fair and competitive pricing. Don't forget you can share your Refer-A-Friend code with friends and family so you can make more savings when they switch.

Warmest regards,

The Share Energy Team

Noté 5 sur 5 étoiles

Amazing Service from all at Share…

Amazing Service from all at Share Energy! All very helpful smooth switch over all hassle free

4 février 2026
Avis spontané
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Réponse : Share Energy

Hi Charlotte,

Thank you for choosing to switch to Share Energy and for taking the time to submit a review. We are so happy to hear you have had a positive experience throughout your switch and that you have received the high-quality service we aspire to provide. Welcome to the Share Energy community.

Warmest regards,

The Share Energy Team

Noté 5 sur 5 étoiles

Great prices and easy to switch over

Great prices and easy to switch over. Took about two minutes online and everything was done for me with zero hassle. Finding it cheaper than our last provider and looking forward to the sharing of profits in the future! What a great idea and a caring company! 😍

24 octobre 2025
Avis spontané
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Réponse : Share Energy

Thank you for taking the time to leave a review - we appreciate it! We're glad to hear that you're finding your bills cheaper with Share Energy!

Noté 5 sur 5 étoiles

Switched from power ni

Switched from power ni, customer service advisors made it super easy and no hassles at all. Really friendly and easy to work with.

12 février 2026
Avis spontané
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Réponse : Share Energy

Hi there,

Thank you for taking the time to leave a review. We're glad to hear you had a positive experience with our Customer Service Agents!

Have a lovely day,
The Share Energy Team

Noté 5 sur 5 étoiles

Switching over process was painless and…

Switching over process was painless and straightforward

5 février 2026
Avis spontané
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Réponse : Share Energy

Hi Eoin, thank you for your review! We're so glad to hear you found the switching process straightforward.

Noté 5 sur 5 étoiles

Signing up was easy and I really love…

Signing up was easy and I really love the app to see by bills.

1 janvier 2026
Avis spontané
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Réponse : Share Energy

Hi Nathan,

Thank you for your lovely review! We are so happy to hear your sign-up to Share Energy went well and that you are already enjoying the perks of the Share App too.

Kind Regards,
The Share Energy Team

Noté 1 sur 5 étoiles

The switching experience was pathetic

The switching experience was pathetic, I've had a closing bill from Power NI based on some weird estimates sent to them by Share and the bill is TRIPLE my expenditure obvious from my 20+ year history with Power NI

Pathetic

27 janvier 2026
Avis spontané
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Réponse : Share Energy

Hi Raymond,

Thank you for taking the time to leave a review. We’re sorry to hear about the trouble with your closing bill, this is certainly not the level of customer service we aim to deliver.

A member of our team will be in touch shortly to review the details and work with you to resolve this.

Kind Regards,
The Share Energy Team

Noté 5 sur 5 étoiles

Recently switched to Share Energy..

Recently switched to Share Energy from Click Energy. Switching process was a breeze and really liking the design of their bills. Can tell someone took time to lay it out so it can be understood by a normal human being! Also love being able to use the Share app to submit my monthly meter readings. Not really sure about the 50:50 profit sharing, or how it works, but the unit price is cheaper than Click who were the cheapest on the market.

24 octobre 2025
Avis spontané
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Réponse : Share Energy

Hi Cliff,

Thanks so much for your kind words and for making the switch to Share Energy! We’re thrilled to hear that the transition was smooth and that you’re enjoying our bill design. We’ve worked hard to make everything as clear and simple as possible.

Great to know you’re using the Share app too, it’s the easiest way to stay on top of your energy usage and readings.

Regarding our profit share model, you can find out more about how it works on our website(https://share-energy.com/share-energy-profit-share-explained), but rest assured you’re already benefiting from competitive rates and a fairer energy model.

Thanks again for joining the Share Energy community, we’re delighted to have you on board!

Kind Regards,
The Share Energy Team

Noté 1 sur 5 étoiles

Disappointed with communication and referral follow-up

I joined Share Energy and had 11 successful referrals, all of which were confirmed by email from Share Energy. However, after waiting over 5 weeks, I still hadn’t received the referral rewards.

I contacted Share Energy for an update and was told that someone would get back to me, but it’s now been several weeks since and I’ve heard nothing further.

It’s really disappointing, as I initially thought their referral scheme was a great idea and the service itself has been fantastic — but the lack of communication and follow-through has made the experience quite frustrating. Hopefully this can be resolved soon, but at the moment, I can’t recommend Share Energy based on my experience.

6 octobre 2025
Avis spontané
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Réponse : Share Energy

Hi Rian,

We're sorry to hear about your experience with our referral scheme. This is not the level of customer service we intend to deliver to our customers. Furthermore, we'd like to apologise for the poor communication you experienced.

We are struggling to find a Share Energy customer account under the name associated with your TrustPilot account. We would really appreciate it if you could get in touch at nothappy@share-energy.com and let us know the name your account is registered under. As soon as we have this information, we will investigate and resolve your complaint as a priority.

Kind Regards,
The Share Energy Team

Noté 5 sur 5 étoiles

I recently changed my electricity…

I recently changed my electricity provider from Power NI to Share Energy. They were very helpful and polite when I was switching over. The team are very friendly and professional and answered any questions I had with ease. I have had no issues with my electricity and I couldn’t recommend them enough!

29 août 2025
Avis spontané
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Réponse : Share Energy

Hi Áine,

Thank you so much for taking the time to share your experience. We’re delighted to hear that the switch was smooth and that our team was able to answer all your questions with ease. Providing friendly, professional service and reliable energy is what we strive for every day, so it’s fantastic to know we’ve delivered that for you.
We really appreciate your recommendation.

Warm regards,
The Share Energy Team

Noté 5 sur 5 étoiles

Small charity saving money on electricity bills

As a small charity we were delighted to save on our energy bills with Share Energy - signing up was straightforward and the staff I dealt with were helpful and knowledgeable. We can already see a saving in our electricity bills, with budgets so tight this is helpful!

23 octobre 2025
Avis spontané
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Réponse : Share Energy

Hi there,

Thank you so much for your kind words! We’re thrilled to hear that signing up with Share Energy was straightforward and that our team could provide the support you needed. It’s wonderful to know that you’re already seeing savings on your electricity bills.

Kind Regards,
The Share Energy Team

Noté 5 sur 5 étoiles

Great

Great, affordable supplier with fantastic customer service!

23 octobre 2025
Avis spontané
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Réponse : Share Energy

Hi Jack,

Thank you for your lovely review! We're glad to learn you're happy with our price and customer service.

Kind Regards,
The Share Energy Team

Noté 3 sur 5 étoiles

So signed up with Share energy recently…

So signed up with Share energy recently for my elderly Mum. I got my Sister who lives near to do the switchover and put in the 4 digit code. The code didn’t go in numerous times so the operator tried to blame my Sister ( she has an honours degree in pure maths ). My Sister said the staff were patronising as and she eventually left it and rang back only to get someone tell her to try again and the code went into the keypad straight away. So I called them and spoke to a nice girl who then put me through to a so called manager called Sean who was defensive as from the start. Basically didn’t say it but blamed it on her for not inputting it correctly. Not a nice fella to deal with at all. I told him I’d be leaving on my own home account and my Mothers as his tone and customer service was unacceptable. Joke of a company.

Edit: So after receiving a call from Grace ref the poor customer service , my faith is somewhat been renewed in Share Energy. I felt it was a genuine apolagy on behalf of the company and I have decided to stay as a customer on both accounts. Hopefully the manager Sean can learn from this ! Its only thanks to Grace that I have made my decision to stay. Thanks

16 octobre 2025
Avis spontané
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Réponse : Share Energy

Hi there,

We're very sorry to hear about your recent experience with Share Energy and the difficulties both you and your sister encountered during your mother’s account setup. What you’ve described falls short of the standards of service we expect from our team, and we want to sincerely apologise for the frustration and disappointment this has caused.

Thank you for taking the time to leave a review about your experience with Share Energy. We're glad to learn that you've chosen to remain a Share Energy customer. Thank you for giving us the opportunity to make things right.

Kind Regards,
The Share Energy Team

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