I had an issue where I couldn’t ship ground advantage and after speaking with a virtual assistant, they fixed it within a matter of minutes. What great service!
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Lisez les avis des autres
I have been with Ship.com since 2017 when they were Zensales! Ship is very reliable, easy to use & customer service is very quick when there is an issue. Lexie responds to emails very quick! Posta... Voir plus
I use Ship.com multiple times a week to mail packages to friends/family and sometimes customers. I've been using it for over 4 years and I can say the pricing is as good as other mailing programs, bu... Voir plus
I love using Ship.com. It’s so nice that all my orders transfer automatically because it makes purchasing and printing labels very easy. I also really appreciate the marketing features available. I us... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ship Smarter. Grow Faster. Ship.com offers an all-in-one shipping platform just for small businesses. Easily integrates with your online store and instantly starts saving you up to 89% off on shipping costs and up to 95% of your time on your shipping process. No demo required, because you won't need it!
Coordonnées de contact
125 S Union Street, 14760, Olean, Etats-Unis
- help@ship.com
- ship.com
4,6
Excellent
413 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had an issue where I couldn’t ship…
I had an issue where I couldn’t ship ground advantage and after speaking with a virtual assistant, they fixed it within a matter of minutes. What great service!
9 avril 2026
Avis spontané
Jhoni was AMAZING
Jhoni was AMAZING! HANDLED AND FUXED MY ISSUE WITH EASE AND WAS SO QUICK!!
1 mars 2026
Avis spontané
Ship has been so amazing
Ship has been so amazing. The site is user friendly and even if you have a slow moment and can’t figure something out there online team is there right away with the answer no whole times. I won’t be using any other company.
17 février 2026
Avis spontané
This was my first time using ship.com…
This was my first time using ship.com and was really happy with their service, unfortunately I have to cancelled for something personal and I’m not going to use it anymore, but thank you very much.
9 février 2026
Avis spontané
Easy to setup and use
Account setup was easy and immediate. Shipped my first item and that went easy as well. I had questions that were answered quickly. So far, everything goes very smoothly. I love it!
25 janvier 2026
Avis spontané
Fast assistance great job in
6 janvier 2026
Avis spontané
You’re going to be charged on the 14th…
You’re going to be charged on the 14th day of your trial and even if you don’t touch the paid period they won’t even consider reimbursing.
They don’t save you any money in shipping. It’s a membership scam.
5 janvier 2026
Avis spontané
Réponse : Ship.com
Hi Aly,
Thank you for taking the time to share your feedback. We're sorry to hear you had a frustrating experience, and we'd like to help clarify a few things.
About our free trial: Ship.com offers a 14-day free trial with full access to our platform. We clearly communicate that billing begins on day 15 if you don't cancel before then. There's no hidden timeline; you have the full 14 days to evaluate whether our platform works for your shipping needs, and you can cancel anytime during that period with no charges.
About cancellation and refunds: Customers can cancel their subscription at any time; there are no long-term contracts or commitments. If you were charged and didn't intend to continue, we absolutely want to make that right. However, we've searched our records and cannot find an account or support ticket associated with your name. We also haven't received any cancellation or refund requests from you through our normal support channels.
About shipping savings: Our platform is designed to help customers access discounted USPS and UPS rates, compare carrier options, and streamline their shipping workflow. The value varies depending on shipping volume and needs, which is exactly why we offer a free trial, so you can determine if the savings and efficiency gains work for your specific situation.
We've reached out to you directly through Trustpilot to gather more information so we can locate your account and resolve this. We're a real team of real people who genuinely want to help our customers succeed, and we'd welcome the opportunity to make this right.
Please respond to our Trustpilot message with your account email or contact us directly at help@ship.com, and we'll prioritize getting this resolved for you.
Best regards,
The Ship.com Team
Love the app easy to use very…
Love the app easy to use very affordable low monthly rate I would recommend this 100%!
18 octobre 2025
Avis spontané
Quick to reply to my chat
Quick to reply to my chat, responsed quickly and was extremely helpful understanding what I needed to do.
1 décembre 2025
Avis spontané
This crew is awesomely awesome
This crew is awesomely awesome! They take care of you like your family! No problems to report here! Happy happy happy! 💝
7 novembre 2025
Avis spontané
Very helpful and very kind
4 novembre 2025
Avis spontané
A great experience
A great experience. I’ve had ship for 7 years I believe. And I’ve never had an issue. Customer service always gets back to me quickly.
15 octobre 2025
Avis spontané
They fixed my accounts so I only have…
They fixed my accounts so I only have one now. Helped me get my store synced. Pleasure to work with.
19 août 2025
Avis spontané
They are a great company to work with
They are a great company to work with. I’ve never had any issues.
30 mai 2025
Avis spontané
The person I chatted with was very…helpful
The person I chatted with was very friendly and quick to help me. I really appreciated the patience they had with me to help me with my mess up
14 juillet 2025
Avis spontané
Excellent customer service.
Excellent customer service.. resolved my issue in two emails...
8 juillet 2025
Avis spontané
The concern showed
25 juin 2025
Avis spontané
Excellant Customer Service
They were easy to contact, and a customer service rep contacted me quickly. And was able to help me solve the issue quickly. Very helpful, knowledgeable and wanted to help.
5 juin 2025
Avis spontané
Great customer service!
Quick response; accurate info from staff; very courteous and helpful!
30 mai 2025
Avis spontané
quick response
Ship.com is quick to respond to my concerns. I was surprised! I asked them to refund my automatic deduction I paid because I decided just to ship on demand for my business. I had a hard time though in sending my first package. It was confusing how to put the right weight of the products I would send in the app.
14 mai 2025
Avis spontané
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