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Ordering a custom made bay window radiator couldn't be any easier. We specialise in radiators for bay windows - angled and curved radiators to fit under bay windows, radiators with top grills for bending radiator.
Headstone Lane 232, HA2 6LY, Harrow, Royaume-Uni
We supplied a template of our bay just as Shiv describes in its video. Posted off & two days later received a phone call to confirm style and size etc. The new rad was completed in 8 days & delivered in 10, what a brilliant service. Their courier helped carry it upstairs, which was fantastic as I couldnt of moved it on my own. The radiator fitted the bay perfectly. Communication was minimal but sufficient. I will use Shiv again and I'd recommend them.
The cure was spot on, so easy to hang. They did it quickly and kept me informed about the delivery.
Thanks
Fantastic all round service. Easy to follow template instructions. I wasn’t so confident how the radiators would turn out but I was pleased with the finished product. Customer service was solid and knowledgable. I would recommend Shiv radiators to all.
Ordered angled radiator arrived damaged and scratched agreed with shiv to sort out the bent side panels and touch up scratch with touch up paint from shiv
Touch up paint did not arrive
Requested it again and asked for compensation for damage as to return the radiator was not an option
Been two weeks and Still not herd from shiv
When you pay over £500 for a single radiator with two bends you would at least expect some after sales support
The angled radiator we received didn't fit the window. They started by blaming the template, and then once they realised the template was fine, they admitted their fault but still asked us to pay for another radiator (in cash so we didn't have to pay VAT). We are now left with a radiator that we need to dispose of and an extra expense that was definitely not part of the budget.
Réponse : Shiv Radiators
Thank you for your feedback on our services. Unfortunately, on this occasion we were not able to meet your need satisfactorily.
However, I do wish to clarify the dispute was over the size of the radiator. The radiator was fabricated in accordance to the size specified on the template.
In cases where the size of the radiator is not specified then, we would call our customer to verify the size, but not where it is already stated
Once again, we are sorry that we were not able to meet your requirements.
Thank you for your custom.
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