Ordered Products 2/4/26 ..Had to get in touch with company on 16/4/26 to see where my order was ...2 days later received am email saying it was being shipped that day. No apology or nothing to acknowl... Voir plus
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Item only arrived the next day after I called because ordered 3 weeks ago and no sign of it. When it did arrive the box was completely wrecked but thankfully nothing appears to be damaged. The items... Voir plus
L'entreprise a répondu
Very easy website to find items i needed, good delivery time and very competitive prices. Overall very happy with the service, will be using the company again.
Brilliant products and fab customer service. When a box was delivered damaged, customer service jumped in with replacements, so that a full round of property servicing could go ahead on schedule. Five... Voir plus
À propos de l'entreprise
- Fournisseur d'équipement de nettoyage et d'entretien
- Fournisseur de produits de nettoyage
- Grossistes en produits chimiques industriels
- Fournisseur d'équipements de vide industriel
Écrit par l'entreprise
Established in 1991, we’re an independent supplier of high-quality cleaning materials, chemicals, and cleaning machines ranging from vacuum cleaners to ride-on scrubber dryers. With a core focus on sustainable service delivery, our environment & local communities and product innovation, our mission is to change what you know about janitorial product supply and to create a sustainable future that reinvests into communities and the less privileged. We also focus on empowering our customers to lower their impact on the environment through our innovative circular machine recycling program. By partnering with Wessex for your janitorial and cleaning solutions, you are not only joining the Wessex customer family, but you are helping to make an impact on thousands of lives, right here in the UK, across local communities. Moreover, by purchasing from our Eco range, you further impact global emissions, deforestation, and your carbon footprint.
Coordonnées de contact
6, 18 Empress Rd , SO14 0JU, Southampton, Royaume-Uni
- 02380234304
- marketing@wessexcleaning.com
- shop.wessexcleaning.com
4,2
Bien
195 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Great service from start to finish..
28 février 2025
Great service
Always quick and on time. Telephone help has always been friendly and helpful. Great service.
29 janvier 2025
Brilliant products & fab after-sales
Brilliant products and fab customer service. When a box was delivered damaged, customer service jumped in with replacements, so that a full round of property servicing could go ahead on schedule. Five stars all round.
2 décembre 2024
Non-existent service.
Couldn't deliver filters which they took payment for, and still waiting for Nilfisk switch. How did you do. You didn't.
27 novembre 2024
Messed around
Order a numatic vacuum that was (in stock) rang them up 3 days after, they told me it would come in 10 day then rang them up 6 days after to see how it was doing. Them they decided to say it would not be coming for another 2 months. Would definitely not being using this company again as they don't care about there customers!
28 novembre 2024
Avis spontané
Réponse de Wessex Cleaning Equipment and Janitorial Supplies
Dear Dan,
Thank you for taking the time to share your feedback. I am truly sorry for the experience you’ve had—it falls far short of the standard we aim to deliver.
When you placed your order, the initial lead time provided by Numatic was 10 days, and we communicated this to you. Unfortunately, the machine’s production schedule was unexpectedly delayed, and, regrettably, we were not informed of this change in time to update you promptly. This oversight on our part, particularly in keeping you informed, was unacceptable.
I understand how frustrating it must have been to contact us multiple times, only to receive inconsistent information and, ultimately, news of such a significant delay. Please know that we take this matter very seriously and are reviewing our processes with suppliers to ensure situations like this do not happen again.
We deeply regret that this experience has caused you to lose confidence in our company. If there’s anything we can do to make this right, please let us know, as we value your custom and would like the opportunity to restore your trust.
Thank you for bringing this to our attention, and once again, please accept our sincerest apologies.
MR
Always have my product in stock and…
Always have my product in stock and delivery super fast. No hassle no problem and fair price. 👌
28 octobre 2024
Fast service and shipping
3 octobre 2024
5*s all the way!
Cheaper than the rest. Quick delivery, cannot fault. I was updated on every step 5*s all the way!
29 septembre 2024
A great company very fast very…
A great company very fast very efficient and very professional. Pleased to give them five stars every time.
27 août 2024
Quick and easy
31 juillet 2024
nocustomer service
non existing customer service. Lets you pay for products that are not available without even giving you a date of availability.
once you register you actually pay higher prices - ridiculous!
27 juin 2024
great service
27 juin 2024
Quick and easy
1 juin 2024
My order was delivered within 48hrs…
My order was delivered within 48hrs from ordering. Very impressed with the price and service. Would definately use again.
28 mai 2024
WEBSITE USER FRIENDLY FOR ORDERING.
WEBSITE USER FRIENDLY FOR ORDERING.
GREAT SERVICE ALL ROUND
29 mars 2024
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