Ordered a custom black mouse pat for my Fredde desk as it's an odd shape but I'd heard this company makes custom ones for it. I spoke back and forth with James who kept me informed with the process an... Voir plus
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Lisez les avis des autres
I ordered two custom mousepads this year (Aqua Control+ in August and Equate+ V2 in September). I needed a non-standard size (60×30cm) and even though it's not listed among the options, Jiuson from X-... Voir plus
L'entreprise a répondu
Even though my recent boards I purchase, didn't completely follow my design, I decide I can live with it. The top-side of the board alpha-notation are backwards and the right-side numeral-notations ar... Voir plus
L'entreprise a répondu
Excellent product - fast shipping and a beautiful result. The X-raypad team, especially James were very accomodating and willing to work with me to make the product exactly what I had envisioned. I wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'accessoires informatiques
- aussi dans
- Magasin d'informatique
- Ordinateur et accessoires
- Service logistique
Écrit par l'entreprise
Founded in 2003, X-Raypad is a premium esports peripherals brand under X-ray Technology Co., Ltd. We specialize in precision control gear including mousepads, mouse skates, and grip tapes, trusted by world champions across 50+ countries. Born for Precision, Built for Champions.
Coordonnées de contact
Etats-Unis
- shop.x-raypad.com
4,3
Excellent
26 avis
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A répondu à 100 % de ses avis négatifs
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Ordered a custom black mouse pat for my…
Ordered a custom black mouse pat for my Fredde desk as it's an odd shape but I'd heard this company makes custom ones for it. I spoke back and forth with James who kept me informed with the process and how it was going. Shipping took a little longer, but that was UPS fault not the company. Mat has arrived today in perfect condition and perfect size.
19 octobre 2026
Avis spontané
Good Boards
Even though my recent boards I purchase, didn't completely follow my design, I decide I can live with it. The top-side of the board alpha-notation are backwards and the right-side numeral-notations are also backwards. This is a four-star rating but I can live with it.
28 septembre 2026
Réponse de X-Raypad
Hi Michael, thanks for the 4 stars and for the honest feedback. You're absolutely right—the backwards letters and numbers were a miss on our part, and we should have caught that when preparing your design proof. Really appreciate you being a loyal customer and being so chill about it. We'll be extra careful with our proofs from now on. Enjoy the board!
Excellent company
Excellent company! My order arrived right on time and perfectly protected. The quality is outstanding and I highly recommend them.
28 septembre 2026
Réponse de X-Raypad
Hi Verzide, thanks for the review! Really glad the order arrived on time and safe. We try to pack things tough so they survive the journey! Awesome to hear you're happy with the quality. Appreciate the recommendation!
Both mats fit perfectly.
I ordered two mats, both fit perfectly.
Affordable and exactly what I ordered!
28 septembre 2026
Réponse de X-Raypad
Hi Jacob, thanks for the 5 stars! Awesome to hear both mats fit exactly how you wanted. Glad you found them affordable, too. Enjoy!
Good quality
Good quality, exactly what i ordered. Totally accidentally got the wrong size, but thats my own fault haha
26 septembre 2026
Réponse de X-Raypad
Hi Skylar, thanks for the 5 stars! Really glad you're happy with the quality. And don't sweat the size mix-up at all — it happens to the best of us! Haha. Enjoy it!
Excellent product
Excellent product - fast shipping and a beautiful result. The X-raypad team, especially James were very accomodating and willing to work with me to make the product exactly what I had envisioned. I will definitely be ordering again in the future!
29 septembre 2026
Réponse de X-Raypad
Hi Jacob, thank you for the kind words. We take a lot of pride in our custom work, so it's great to hear James was able to bring your vision to life and get it shipped out fast. I'll pass your praise along to him directly. Thanks for trusting X-Raypad with your setup — we look forward to your next order!
Two greate experiences so far
I ordered two custom mousepads this year (Aqua Control+ in August and Equate+ V2 in September). I needed a non-standard size (60×30cm) and even though it's not listed among the options, Jiuson from X-Raypad came through and helped me to handle the order. The production and delivery to Germany were extremely fast both times (just a couple of days for production and about a week for delivery). The quality of both mousepads is excellent and the price is very affordable, I'll be ordering more in the future.
15 septembre 2026
Avis spontané
Réponse de X-Raypad
Hi there, thank you so much for the wonderful feedback! We're thrilled that Juson could help with your custom size and that you're loving both the Aqua Control+ and Equate+ V2. Fast production and delivery to Germany are exactly what we strive for. We truly appreciate your continued support and look forward to your next order! – The X-Raypad Team
Obsidian Pro Air skates fit well and glide smoothly.
The Obsidian Pro Air Mouse skates arrived today, fitting the mouse perfectly and gliding smoothly. The customer service team is excellent, and I want to especially thank Michael for following up on my order.
28 septembre 2026
Réponse de X-Raypad
Hello,
Thank you for your feedback, and we sincerely apologize for the frustration this has caused. You are absolutely right—sending a review request before you have received your product is a mistake on our part, and we take full responsibility for this flaw in our system.
We are currently checking the status of your order with our logistics team to ensure it is moving. We have also sent an update to the email address associated with your order.
We completely understand your 1-star rating based on this experience. Our goal is to provide you with a great product. Once your order arrives, we hope you will give us a chance to make it right. If you need any further assistance, please feel free to send us a direct message here on Trustpilot, or reach out to us through the contact form on our website.
Réponse de X-Raypad
Hi ALIAS, thank you so much for the high recommendation! We're thrilled to hear that you're enjoying the product and that our customer service team took good care of you. We work hard to keep our prices competitive without sacrificing quality. Thanks for choosing X-Raypad!
Réponse de X-Raypad
Hi Agil, thanks a lot for your kind words! We're so glad to hear you're loving the smooth gameplay and the slick design of our mousepad. Your support means the world to the X-Raypad team. Have fun gaming!
Good quality affordable peripherals
I have tried multiples of their skates and two mousepads in the past, the company has very competitively priced good quality offerings as well as a custom mousepad printing service
29 septembre 2026
Avis spontané
Réponse de X-Raypad
Hi Ina, wow—thank you so much for your continued support! We truly appreciate you being such a loyal customer, from our skates to multiple mousepads. We're especially glad you love our custom printing service and find our prices competitive. Thanks for growing with X-Raypad!
Fast shipment
Fast shipment, Fast response from customer service. Customization service is very excellent too!
29 septembre 2026
Avis spontané
Réponse de X-Raypad
Hi Ted, thank you so much for your wonderful feedback! We're thrilled to hear that you were happy with our fast shipping and customer service. It's especially great to know that our customization service exceeded your expectations. Thanks for choosing X-Raypad!
Joke of customer service
10/12/26
Company responded. In the end I was made whole but I have not verified with receipts regarding the NOD GP order. They had informed via twitter inquiry they would be ready to ship on June 22 from a us xraypad site tho pre order was never explicitly written.
Customer Service is still a 10/100 experience that made me have to go up to there ear and constantly grab it with explicit demands. I had to threaten legal action, federal law options or more.
I have not been made whole as I wrote off the custom pads as a complete waste of money. Its not fair to use a competitors product to compare but WLmouse and Talongames soft pads are accurately marketed, have high color vibrancy and extreme resolution. Beyond being competent in there surface. This does not change my view or, or original review. You can do better. A mess is a understatement.
I did not have to be accounting, investigator and collections for something that could’ve been handled. Oh and to top it all off they lost the returned package. So yeah. Joke of a company.
Joke of customer service. I placed an order june 23.
Its July 28 and only now did they ship there crap product after threatening and demanding cancellation. Package had not been dropped off to usps since june 24th. Yet they claimed they failed to intercept.
I had also ordered 2 mousepads before and got sandpaper hard cloths.
Not soft base, garbage printing quality that the original press had more color and the surface was terrible.
My image came out washed out and dull because they didn’t use my updated image with better colors.
The icing on the cake is telling me if A package they sent to san diego was far from me if I am residing in Denver?!??!??
They also told me to ship it via the same method after charging a 1/3 of the items value in shipping. Beginning to ship out a month late and thinking I was trying to return scam??
Are you a joke of a company?
27 juillet 2026
Avis spontané
Réponse de X-Raypad
Hi Omar, we are very sorry for how frustrating this entire experience has been.
Regarding your glass mousepad: it was a pre-order item. When you requested cancellation, USPS had already picked it up, making interception impossible. The package was eventually returned to us, and your full refund was processed on August 22nd.
As for your custom AC+ pads, we sincerely apologize that the print didn't use your updated image and looked dull—that was our printing error. We also apologize if the coarse surface felt like sandpaper to you. Our AC+ series is intentionally designed with a hard, grainy surface for competitive control, but we clearly failed to set the right expectations for you.
The unprofessional comments from our support team about your location and the return process were completely unacceptable. We have addressed this internally with strict retraining. We know this was a mess, and we are truly sorry.
Mousepad
Ordered a custom mousepad and it arrived 3 weeks later. Had to send about 20 follow up emails to get the image cropped correctly. The customer service rep didn't seem to understand english very well. Mat appears to be good quality, but don't even bother using an image with a black background. It honestly appears to have an ugly yellow tint to it. Would not recommend for the price!
18 mai 2026
Avis spontané
Réponse de X-Raypad
Hi Adam, we're really sorry to read this. Waiting 3 weeks and going back and forth 20 times just to get the image cropped is a huge failure on our part. We completely understand your frustration, and you are absolutely right to expect a pure black background without that ugly yellow tint. We've since tightened up our custom printing and QC process to fix the color issues, and we are actively working on improving our support team's communication. We truly apologize for letting you down on this one.
Refused to send shipment to military…
Refused to send shipment to military base. I’ve ordered hundreds of things directly from China through every type of carrier. Refused to send small pieces of plastic being shipped for $10 a piece.
This is actually a company policy and legitimately is concerning. This is the only Chinese company that does this that I’ve come across and I order many things directly to my address on a military base.
Refusing to send order says I’ll send a refund eventually. After ignoring me and not shipping for over a month.
This would be one star if I could.
5 février 2025
Avis spontané
Réponse de X-Raypad
Hi Brennen, I'm really sorry about this. You're completely right—ignoring your order for over a month and failing to process the refund was unacceptable. We've since updated our shipping policies to properly handle military addresses and fixed our refund process so people aren't left hanging. I know this is a very late reply, but I want to sincerely apologize for how we dropped the ball on this one.
Mouse pad never arrived
I bought a custom mouse pad and some mouse switches, they never arrived but an empty box and the customer support never responded, that's why they have written on their website "they don't take responsibility for the orders if they get lost". Instead of the content of the box being hidden away into another box or wrapped in a though paper. DO NOT buy from these people i would not recommend them
10 mai 2024
Avis spontané
Réponse de X-Raypad
Hi Javice, I'm really sorry about this. Receiving an empty box and then getting ignored by support is absolutely terrible. You are also completely right to call out our old website policy—putting the risk of lost packages on the customer is not okay, and we've since changed this to take full responsibility for lost orders. We've also overhauled our packaging so items are properly secured. I know this is a very late reply, but I sincerely apologize for failing you here.
I have made 2 orders from X-raypad now…
I have made 2 orders from X-raypad now and they have both been pleasant experiences. My latest order was a custom aqua control pro mid, with a few mouse accessories. The mouse pad came promptly, with thoughtful packaging. The pad is of great quality, recommend.
2 septembre 2024
Avis spontané
Réponse de X-Raypad
Hi Caleb, thanks for the review and for coming back for round two! Awesome to hear the Aqua Control Pro Mid and the accessories hit the mark for you. We do try to pack things carefully so they survive the trip, so it's great to know you noticed. Appreciate the recommendation!
Bad customer support, not recommended
Ordered a pair of mouse skates, the package arrived at the local delivery warehouse empty and damaged, sent them photos and proof and spoke to the support for many days, no refunds or replacement. I wouldn't imagine shopping for bigger stuff if this is the experience buying a 10 dollar mouse skates
24 juillet 2024
Avis spontané
Réponse de X-Raypad
Hi Areb, I'm really sorry about this. Getting an empty, damaged package and then getting ignored by support even after you sent photos is completely unacceptable. You are absolutely right—we should have refunded or replaced it immediately. We've since overhauled our claims process so support acts much faster, and we now take full responsibility for lost or damaged packages. I know this is a very late reply, but I sincerely apologize for failing you here.
DO NOT BUY FROM XRAYPAD
I did not receive what I ordered and paid for, the mouse pad did not match the measurements provided and the response from the seller has been extremely disrespectful and unprofessional. I strongly discourage buying from this seller. I have now had to submit a dispute with PayPal and escalate that dispute.
Update: PayPal completed their investigation and decided the case in my favour and credited the full disputed transaction amount.
Let this be your warning not to waste your money on this business. Their customer service is atrocious and their product cheap and nasty.
23 juillet 2024
Avis spontané
Réponse de X-Raypad
Hi Tiffany, I am truly sorry about this. You are completely right—receiving the wrong size, dealing with unprofessional support, and having to escalate to PayPal is a massive failure on our part. We fully accept PayPal's decision and take complete responsibility for the refund. Since then, we have completely overhauled our quality control to ensure sizes are accurate, and retrained our support team to treat every customer with respect. I know this is a very late reply and that you won't be coming back, but I sincerely apologize for how we treated you.
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