Ordered a custom black mouse pat for my Fredde desk as it's an odd shape but I'd heard this company makes custom ones for it. I spoke back and forth with James who kept me informed with the process an... Voir plus
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I ordered two custom mousepads this year (Aqua Control+ in August and Equate+ V2 in September). I needed a non-standard size (60×30cm) and even though it's not listed among the options, Jiuson from X-... Voir plus
L'entreprise a répondu
Even though my recent boards I purchase, didn't completely follow my design, I decide I can live with it. The top-side of the board alpha-notation are backwards and the right-side numeral-notations ar... Voir plus
L'entreprise a répondu
Excellent product - fast shipping and a beautiful result. The X-raypad team, especially James were very accomodating and willing to work with me to make the product exactly what I had envisioned. I wi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'accessoires informatiques
- aussi dans
- Magasin d'informatique
- Ordinateur et accessoires
- Service logistique
Écrit par l'entreprise
Founded in 2003, X-Raypad is a premium esports peripherals brand under X-ray Technology Co., Ltd. We specialize in precision control gear including mousepads, mouse skates, and grip tapes, trusted by world champions across 50+ countries. Born for Precision, Built for Champions.
Coordonnées de contact
Etats-Unis
- shop.x-raypad.com
4,3
Excellent
26 avis
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A répondu à 100 % de ses avis négatifs
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Custom Mousepad is incredible!
I ordered a custom mousepad which you can easily order from their site. Including shipping fees it was still a good prize (from China to Germany). It came within a few days (under a week) without any problems. I am very impressed and happy with the custom made mousepad. The aqua control 2 pad specifically is one of the best mouse pads for fast paced games. Highly recommended.
The print looks amazing on it!
5 octobre 2023
Avis spontané
Réponse de X-Raypad
Hi Aya, thanks for the great review! Getting a custom pad from China to Germany in under a week is awesome to hear. Really glad the Aqua Control 2 is working out for your fast-paced games, and that the print came out exactly how you wanted. Enjoy it!
Custom thor mouse mat
I ordered a custom thor couple of years ago and it came in perfect condition, and I am also still using it. Quality of mouse mats are very good, customer service is also very nice, I don't remember the guy's name but he made 100% sure that I liked the mouse mat before manufacturing it. Top notch stuff.
29 avril 2022
Avis spontané
Réponse de X-Raypad
Hi Marlo, thanks for the kind words! Love hearing that your custom Thor mat is still holding up perfectly after a couple of years. We always try to make sure you're 100% happy with the design before we print it, so I'm really glad our team could do that for you. Enjoy it!
Mousepad never arrived
I read very good reviews about a particulate mousepad on their website (Aqua Control+) so I decided to order one to try out (I live in Germany). After a month of waiting I was notified that my order was "returned to the overseas warehouse" and they will "arrange a reassignment as soon as possible." Time passed and I never received a new tracking number or e-mail, the old tracking number was also dead. I contacted them to ask about my mousepad and they assured me it will be re-shipped in no time. After another 2 weeks of nothing I contacted them again and they told me the same thing. It has now been 3 full months and more than 5 e-mails since I originally made my order and I still haven't received nothing. I'd strongly advise you to stay away from them and just order a mousepad from a reputable european/american website.
7 novembre 2021
Avis spontané
Réponse de X-Raypad
Hi Mihail, I'm really sorry about this. Waiting 3 months, having your order returned to the warehouse, and getting nothing but empty promises from support instead of a working tracking number is completely unacceptable. We dropped the ball entirely on this one. We've since fixed our logistics and support processes to ensure replacements are actually shipped and tracked properly. I know this is a very late reply, but I sincerely apologize for wasting so much of your time.
10/10
Bought xraypad aqua control plus 4 months ago and its perfect till now.
11 juillet 2021
Avis spontané
Réponse de X-Raypad
Hi Dominik, thanks for the 10/10! Awesome to hear the Aqua Control Plus is still going strong after 4 months. Appreciate it!
Fantastic service and quality
Cant complain, the service was great the quality is great and it arrived quickly. Very happy with my purchase
14 juin 2021
Avis spontané
Réponse de X-Raypad
Hi Tom, thanks for the kind words! So glad the service, quality, and fast shipping all hit the mark. Enjoy your purchase!
Ordered a mousepad
Ordered a custom mousepad from them, got it in around 2 weeks due to current world situation, which is expected. The customer service is good, they responded to me quite quickly, in my case they usually responded in around 10-30 minutes, but this most likely depends on when you email them.
4 février 2021
Avis spontané
Réponse de X-Raypad
Hi Ossie, thanks for the review! Appreciate your patience with the 2-week shipping back then. Really glad our support team was quick to help you out, and that you're happy with the custom pad. Enjoy it!
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