For me Shopogolic is N1 in terms of good shipping price i cannot describe of how much nice is the support team, very very helpful i just hope in the future they will find solution to ship "blueto... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementRue de la Gare 9, 78640 Villiers-Saint-Frédéric, Île-de-France, FR
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Lisez les avis des autres
Small H&M clothing order in a flexible bag. Actual weight: 0.7 kg. They billed it as 34 × 29 × 6 cm, making volumetric weight over 1 kg and raising the shipping cost. When I received it, I m... Voir plus
Shopogolic has sometimes small issues, but is a good service. I just received my 6-th transaction with them from France to Romania. There were some issues but the support team has answered in 24 hou... Voir plus
L'entreprise a répondu
I have shipped with Shopogolic for few years, but recently I was so disappointed by their service. My parcel was in "sent" status with label been created on Monday, but four days passed, the parce has... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'expédition et de livraison
- Société de transport international de marchandises
- Service logistique
- Entrepôt
Écrit par l'entreprise
Shopogolic is your go-to parcel forwarding service, bridging the gap between European shopping and global customers. We specialize in providing local addresses in Europe, consolidating parcels, and ensuring cost-effective international delivery. Share your Shopogolic experience with us here. Your insights help us continually enhance our services for shoppers worldwide!
Coordonnées de contact
Rue de la Gare 9, 78640, Villiers-Saint-Frédéric, Île-de-France, France
3,3
Moyen
8 avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Second time using this company
Second time using this company, this time from France. Everything went very well, no complaints.
31 mars 2026
Avis spontané
Shopogolic team
Shopogolic team, please help. My orders haven't been processed for over a week, and the operators haven't responded for days. Why are you treating me so badly? Please help!
10 mars 2026
Avis spontané
Overcharged by inflating parcel dimensions
Small H&M clothing order in a flexible bag. Actual weight: 0.7 kg. They billed it as 34 × 29 × 6 cm, making volumetric weight over 1 kg and raising the shipping cost.
When I received it, I measured 30 × 25 × 4 cm (I have photos with ruler). Using their own formula, volumetric weight is 0.6 kg. It should have been billed by actual weight, 0.7 kg, not inflated dimensions.
I submitted photos and requested a refund. They refused, hiding behind “measurement rules.”
Charged: €30.64
Correct rate: €26.60
Package arrived, but payment is required before shipping, and they can arbitrarily inflate your cost. Not trustworthy.
4 février 2026
Avis spontané
Shopogolic has sometimes small issues but is a good service
Shopogolic has sometimes small issues, but is a good service.
I just received my 6-th transaction with them from France to Romania.
There were some issues but the support team has answered in 24 hours.
28 janvier 2026
Avis spontané
Réponse de Shopogolic - France
Thank you for the feedback!
Horrible, just horrible
Horrible, a truly horrible experience with this company. They held my items multiple times and when I complained they said it was because they were restricted in their policies (I reviewed that, it was a lie), then they said it was against the country's postal laws (again, another lie). Eventually they released my items but in the meantime I had to pay EXTRA for all the time my items were held in their facilities. Never again!
30 septembre 2025
Avis spontané
Réponse de Shopogolic - France
Unfortunately, based on the information provided in this review, we’re unable to identify your parcel or verify the circumstances of the delay. Without a parcel or order number, it’s not possible for us to determine the cause of the hold or review whether it was related to restrictions, postal regulations, or storage terms.
Parcel Marked as Sent but Never Handed to FedEx and No Support Available
I have shipped with Shopogolic for few years, but recently I was so disappointed by their service. My parcel was in "sent" status with label been created on Monday, but four days passed, the parce has not been handled to Fedex yet and the shipping from information is wrong. That means the parcel has lost or they lie about the shipping. I contacted them via live chat and phone call but no one is avaliable for help.
21 novembre 2025
Avis spontané
Réponse de Shopogolic - France
Thank you for your feedback. We understand your concern, but a FedEx label becomes active only after the parcel is physically collected and scanned by the courier. FedEx does not pick up every day at all our warehouse locations — collections can take place only once every few days, which is why tracking may not update immediately.
Your parcel is not lost, and the shipping information is correct. Once FedEx performs the next scheduled pickup and scans the parcel, the tracking will update automatically.
For me Shopogolic is N1 in terms of…
For me Shopogolic is N1 in terms of good shipping price
i cannot describe of how much nice is the support team, very very helpful
i just hope in the future they will find solution to ship "bluetooth intercom" by Air to my country because the other forwarders can send it normally
what matter is that they helped so much to get my intercom orders
a Big Thanks to Support Team
6 novembre 2025
Avis spontané
Réponse de Shopogolic - France
Thank you for your kind words. We’re glad to hear you’re satisfied with our prices and support team. Regarding Bluetooth intercoms, air shipping depends on airline and courier safety regulations, but we continuously look for new routes and options to expand what can be shipped.
Prices sometimes high but Excellent…
Prices sometimes high but Excellent service trust worthy highly recommend
6 septembre 2025
Avis spontané
Réponse de Shopogolic - France
Thank you for your review!
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