Revelry Avis 

LEAVING THIS REVIEW HERE BECAUSE REVELRY WON'T LET ME PUBLISH A REVIEW ON THEIR WEBSITE THAT IS ONLY 1 STAR (I HAVE TRIED 4 TIMES NOW, AND UPON GOOGLING DISCOVERED THAT THIS HAPPENS TO OTHER PEOPLE TOO). MY DRESS WAS DELIVERED TO THE WRONG ADDRESS BY FEDEX. I CALLED FEDEX TO FILE A CLAIM, AND THEY SAID THAT REVELRY HAS IT SET UP SO THAT ONLY REVELRY CAN FILE CLAIMS/WORK WITH FEDEX REGARDING DELIVERIES. SO I CALLED REVELRY AND TOLD THEM WHAT HAPPENED. THEY SAID THEY WOULD FILE A CLAIM, BUT THAT FEDEX WOULD LIKELY DENY IT AND I WOULDN'T KNOW THE OUTCOME FOR UP TO 60 DAYS. THEY SAID THEY WOULD NOT GIVE ME A REFUND OR SEND ME A NEW DRESS. I ALREADY THOUGHT IT WAS RIDICULOUS THAT I HAD TO PAY TO JUST TRY DRESSES ON, BUT NOW I'M OUT OVER $200 AND THEY DON'T SEEM TO CARE. I AM VERY DISAPPOINTED WITH THE CUSOTMER SERVICE. I WILL NOT BE PURCHASING ANYTHING FROM REVELRY AGAIN, AND THE BRIDE HAS ACTUALLY DECIDED NOT TO USE REVELRY ANYMORE DUE TO THIS INCIDENT.

Reply to Revelry: I did speak to an agent and said that I cannot use a different style dress. One, because I paid for home try on of that specific style that I ordered, and more importantly, because the style I ordered is what the bride chose. She should not be expected to change her plans because of a delivery issue. I ordered a specific product and that is what I should get, or my money back. Regardless, she has decided to use a different company as it’s ridiculous for you to expect us to keep paying for dresses that aren’t delivered (her other bridesmaid had the same issue). Very disappointing customer service, and you should definitely update your algorithm so people can leave honest reviews on your page and aren’t forced to select more than one star when that wasn’t their experience.

Purchased a “ready to wear” bridal dress. It was on sale for 140 down from 195. I didn’t realize that sale items were not returnable. When the dress arrived, the style was very nice but it looked yellow - as if it had been in stock too long. I attempted to return in immediately but was told that was not possible as it was a sale item. I guess I will donate it to Goodwill.

I don't know where to begin...

This company has made me feel bad about myself from the start about ordering the wrong size in a maternity dress. The fact that it takes forever to actually receive a dress and no time AT ALL to make a return if the size is wrong is absolutely ridiculous! I have been unhappy with this company from the beginning. I'm not allowed to return the dress and get a refund, so I'm out over $250 after paying for expedited shipping and a rush on the dress which I will still not get in time for the wedding if alterations are needed. I'm sure they would be...

Absolutely horrible!! Please avoid. You can shop Azazie for much better selection, timing and price with full refund on your dress.

The quoted delivery was 15 business days - it’s been over 20. The cost of all the shipping and duty tax is actually more than the dress itself. This better be one hell of a dress because right now it’s not worth the experience or the money.

The bride was trying to keep costs under $200 and were over $400 each. That’s a lot of dough that could be better spent.

So I purchased a dress in October and the size chart is not right for the satin dress. I tried to send them a picture, and they said that the “material stretches”… it’s satin. The breast area was off too, and was off by 4 inches! They said that it is a smaller because of the cups they added… When I wrote a review on the knot they took it off. It’s very biased. I wish there was a zero, please don’t waste your time with this company. Very poor and definitely not made to order!

If I could give them a zero I would. This business is terrible. I ordered 5 dresses for my bridesmaids, and they all came a week before the wedding with issues (seams were off, one of them had a rip, another was missing the back clasp).

Honestly I never give reviews … I don’t want another bride to go through what I did.

They also did nothing to rectify this, they offered me 25 bucks to get the clasp fixed (a week out from my wedding). Not helpful.

I was just a bridesmaid and 3 of us had the sequins and 3 had satin. I had the sequin and was overall happy with the fit and quality of my dress but one of the other girls had problems with her zipper (it wasn't the size it was the zipper) and all 3 of us with sequins had alot of areas the material underneath was showing (like on the neckline and the leg slit it it didn't line up right) Also be prepared for a trail of sequins everywhere. They are literally all over my house just from trying it on. I ordered 1 size larger than my normal size and only needed slight alterations. The 3 girls in satin had MAJOR problems. There were so many pulls in the dress and once they stood next to us in our sequins it went way down hill from there. They had snags and pulls everywhere so by the ceremony the dresses looked really bad! The satin also is not a forgiving material so unless you are tiny, its not an easy dress to pull off. I think the dresses looked nice overall when we first put them on but for these issues I would not recommend them or buy them again. I think the sequin dresses were better quality than the satin but I wouldn't recommend either one.

I had three attendants and they each had a different color and style of velvet. Each were stunning. Loved that they could try before they bought. And prices were great! I want to order now for myself. Absolutely 5 star quality.

There is nothing nice I can say about using this company. After ordering a dress for a wedding 6 months in advance I found out I was pregnant. Knowing it wouldn’t fit me I called and begged for an exchange (NOT refund). They pretended to “really care” about their pregnant bridesmaids so they told me to return the dress and then order a larger size. I paid for the shipping to return only to be told 5 days later they wouldn’t accept the dress because they could tell it had been worn. The tags were all still intact and I had only briefly tried it on! Then they told me they were either going to discard the dress or I’d have to pay for shipping to get it back! After literally crying on the phone and begging for just a larger size they refused. The entire conversation turned into “their word against mine.” It’s really sad that there is no compassion for pregnant women in an industry catered only to women. I would never use this company again nor recommend it. The fabric is horrible, and since it looked like I wore it out (with tags on apparently) I think that speaks volume of the poor fabric quality. I’m praying I find an outstanding alterations place that will be more helpful and reasonable than Revelry. I refuse to give this company and more money!

This company is incredibly rude and does not care about the customer. I ordered a bridesmaid dress 4 and a half months in advance for the wedding I was going to be in. I filled out all the information asked including the date of the wedding and when I'd need it by. After two and a half months passed and I got no confirmation regarding when it would arrive, I gave customer service a call. When asked when the dress would arrive they told me they hadn't even started the process of making the dress yet and that it wouldn't be ready/delivered unti a month after the wedding. I offered to pay extra to rush the order and they declined. I then told them not to bother starting the process of making it and to just cancel the order and refund my 300$ because the dress would be of no use to me after the wedding is over. The representative said she would put in the request for a cancel but they have been "too busy" so the email sent out for the cancel might not get a response for a week and then they would call me with an answer. I made sure to tell them to make a note of the date I put in the cancelation because I wanted them to stop production asap. A week went by without contact so I called them back and they still hadn't even started processing the cancelation. They promised to call me back the moment they got a response. Three days later I get a text message (not a phone call) declining the refund because they had just started making the dress even though I clearly told them to stop production weeks earlier. When I called back again to complain the rep was short with me and told me to just find a way to re-sell the dress on my own time. Even though they are literally a site that sells dresses and could re-sell it without any money lost. Plus they hadn't even finished or delivered the dress yet.
So I would suggest NOT purchasing anything off this site if you want it on time or if you don't want crap customer service.

Oh and PS when I finally saw the hideous thing its was a POS. The material was no where near worth the amount of money they charge and from the looks of it the size chart was off according to 1 of the 4 Bridesmaids who actually got there's in time.

Revelry markets their home try-ons as $10 which is great but as soon as you enter your address they tack on another $11-13 for shipping that you have to pay every time you try on, and when you order your final dress. They don’t let you choose the color of your home try on and won’t let you see the actual color of the dress you’re going to buy before you purchase. The dresses also arrive in shambles hanging off the hanger and strewn in the box sloppily. They did send a free shipping coupon to me that had no expiration, yet now when I’m trying to use it they are claiming that they cannot honor the code. I’ve gone back and forth with their apathetic and unhelpful customer service team all day and I am fed up beyond belief. If you’re a bride don’t put your bridesmaids through the struggle of ordering from this terrible company.

I’m in the middle of the worst experience ever with this company. I just received a bridesmaid dress that has so many flaws: multiple pulls in the satin fabric, runs in the fabric and the slit is bunch up it literally looks like it got caught in the sewing machine. My response from customer service was that satin is a delicate fabric and I should try stretching the fabric to smooth out the pulls. Pretty insane they think that’s an appropriate solution after I paid full price for them to make my dress as they advertise. My home try-on dresses (all satin) came in perfect condition. This was obviously a huge screw up in production. Still waiting to see if they decide not to be slime balls and just send me a new dress.

I had a great experience with Revelry! All of my girls dresses are amazing. They all arrived on time, some even arrived early! I can't wait for them to wear them in my wedding. Their customer service was also very responsive and helped me solve any and every issue that popped up! All of the dresses are final sale, so we did the home try on process and that was a blast as well! I loved being able to get all of my girls together and see what the dresses would look like together.