I have credit towards a purchase from a return in 2022. Website nonfunctional x 2 years. No answer to emails.
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Lisez les avis des autres
It's a pretty dress, dramatic, unique, comfortable, and flattering. I had fun wearing out to a special show. Two negatives- the V of the neckline is too low for me. I guess if I was thinner around the... Voir plus
L'entreprise a répondu
When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email wi... Voir plus
L'entreprise a répondu
Fast service, beautiful dress in a sumptuous billowy silky fabric, beautiful pink. So happy with this dress,, but it is too tight in the chest, so not sure if I can keep it. All reviews say Silk &... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Coordonnées de contact
880 Wigwam Parkway, Suite 130, 89014, Henderson, Etats-Unis
- hello@shopsilkandsalt.com
- shopsilkandsalt.com
Réponse de Silk & Salt
Thank you Tanya :)
Great customer service
Great customer service. They may take 1-3 days to respond which was nerve wracking but I finally received a response when they received my return. They immediately shipped my exchange. Also their shipping is very fast, which I like!
1 décembre 2022
Réponse de Silk & Salt
Hi Eden
Thank you so much for this feedback
Our response time should be a few hours , definitely not over 24 hours !
I will double check why were you answered so late
Let us know if you need anything else :)
Réponse de Silk & Salt
Thank you Nicole :)
The dresses are beautiful
The dresses are beautiful, comfortable. I always get compliments.
24 novembre 2022
Réponse de Silk & Salt
Thank you Cynthia :)
The return policy is terrible
The return policy is terrible. Money back should be an option, not just credit when items are on sale. I ordered 3 items that when they arrived, were much too small, and because they were bought during a sale, I couldn’t exchange or get my money back. When I tried to reorder a larger size using my credit, it was charging me the non-sale price. So, I’m stuck with a credit.
17 octobre 2022
Réponse de Silk & Salt
Hi Jessica
Please notice that size exchanges at Silk&Salt are ALWAYS VALID AND FREE !
No matter what you bought , when you bought it or for how much did it cost.
This case sounds like a misunderstanding , our return policy is very clear.
Please check your inbox as a representative will contact you to complete the exchange you are referring to.
Thank you
Beautiful Dress
Fast service, beautiful dress in a sumptuous billowy silky fabric, beautiful pink.
So happy with this dress,, but it is too tight in the chest, so not sure if I can keep it.
All reviews say Silk & Salt does not offer a full refund on "ineligible" items, and are difficult to deal with, I ordered the largest size and it is too tight, so I can't get a bigger size. I don't want to get caught up in a lengthy process and end up with no full refund. Very disheartened by all the reviews.
8 novembre 2022
Réponse de Silk & Salt
Thank you Thank you Dianne :)
Feel free to exchange for a new size or a new product :)
Love your unique style
Love the top style and fabric. It is so comfortable and can dress it up with slacks or wear casual with jeans. Love it!
7 décembre 2022
Réponse de Silk & Salt
Thank you Vernetta :)
Enjoy !
Réponse de Silk & Salt
Thank you Christy :)
Réponse de Silk & Salt
Thank you Karen !
I have been buying a lot of their sweaters, sweatshirts and 2 piece ensemles
I have been buying a lot of their product because I just discovered Silk & Salt. I love everything so far. The product is of nice quality, the fit is true, and everything washes well. After my 1st order, I placed a 2nd order.
6 décembre 2022
Réponse de Silk & Salt
So glad to hear that Melinda :)
Enjoy !
Silk & Salt XL's are no way the same…
Silk & Salt XL's are no way the same size as other vendors which I've made purchased.
3 décembre 2022
Réponse de Silk & Salt
Hi Annie
Sizing may differ between collections
If you are not pleased with the sizing - you can always return your product
Let us know if you need any assistance in this matter.
Thank you
Absolutely loved it
Amazing experience shopping on Silk and Salt. Fast delivery to California and New York. Quality product with good service. I'm a returning customer and I'll follow their new products in the upcoming year.
11 octobre 2022
Réponse de Silk & Salt
Thank you Peggy :)
Always a pleasure to have loyal customers like yourself :)
Return and no refund offered
Well, since you asked…..I loved the ad showing the peacock wrap dress and ordered it. I am large busted and ordered a 3X. It was not true to size and didn’t cover things. I returned it and I have proof of the return. I was told I could only get credit for partial and only store credit…..so my credit is sitting on my account and there is nothing that fits me….not a happy shopper 😟
4 septembre 2022
Réponse de Silk & Salt
Hi Joan !
Pleas check your inbox as a representative will contact you with a refund resolution for this case , we have no intention for you to keep something that won't fit.
Thank you
the peacock print dress is so lovely
the peacock print dress is so lovely! light, but good quality material. i got lots of compliments on it. :-)
7 octobre 2022
Réponse de Silk & Salt
Thank you Jessica !
Enjoy :)
The top was great but i didn't like the…
The top was great but i didn't like the bottoms - the elastic felt cheap.
8 novembre 2022
Réponse de Silk & Salt
Hi Monica
Thank you for this feedback
Will definitely check the problem you are describing
Store credit only for return
It’s a decent website and decent product
I still don’t like the fact that they only do refunds in form of store credit!
6 décembre 2022
Réponse de Silk & Salt
Hi Fatima
We do offer refunds - some items are not eligible for a refund as it clearly states in our return policy
Thank you :)
Great job
Great job! I am usually satisfied with most items ordered from Silk & Salt. Thank you very much for your service!
8 décembre 2022
Réponse de Silk & Salt
Thank you Wilma !
false advertising
tried to return an item in exchange for another item you kept advertising. i even sent a picture and in writing what i wanted ton exchange for. no response
1 septembre 2022
Réponse de Silk & Salt
Hi Kay
Our returns portal is self served and is fully automated :)
We will love to guide you through it
i can't find any communication from this email address and our customer service team
I have contacted you in private to resolve this issue
Thank you
Réponse de Silk & Salt
Thank you Carolyn :)
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