I have credit towards a purchase from a return in 2022. Website nonfunctional x 2 years. No answer to emails.
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Lisez les avis des autres
It's a pretty dress, dramatic, unique, comfortable, and flattering. I had fun wearing out to a special show. Two negatives- the V of the neckline is too low for me. I guess if I was thinner around the... Voir plus
L'entreprise a répondu
When I received one of my cute outfits with a manufacturing flaw, I was extremely disappointed and expecting an unpleasant customer service interaction. Boy was I wrong! S&S responded to my email wi... Voir plus
L'entreprise a répondu
Fast service, beautiful dress in a sumptuous billowy silky fabric, beautiful pink. So happy with this dress,, but it is too tight in the chest, so not sure if I can keep it. All reviews say Silk &... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
In each of our designs, we envision you, our client. We wish to create clothes that best suit your lifestyle and body. Our motto is that every woman deserves comfortable luxury clothing.
Coordonnées de contact
880 Wigwam Parkway, Suite 130, 89014, Henderson, Etats-Unis
- hello@shopsilkandsalt.com
- shopsilkandsalt.com
Top is nice, bottoms problematic
Top is nice, bottoms fit badly and don’t seem well put together
22 septembre 2022
Réponse de Silk & Salt
Sorry for your experience Marley
Let's take a closer look into it and replace your product if needed
Réponse de Silk & Salt
Hi Chelsea
We have contacted you for better understanding the issues in question here.
Thank you
BUYER BEWARE
BUYER BEWARE
I returned my Items!! Company issued a ROA and return label that USPS would not accept. So I included that label inside my return with a note- I purchased a return with tracking and the return was received over 2 months ago. Still no refund has been issued to me. I’ve called only to be on hold for ever or receive a recording that office is closed! Do not purchase anything through SILK & SALT-
19 septembre 2022
Réponse de Silk & Salt
Hi Kiersten
I don't know where did you send your items to - but by the tracking information from our returns portal ( which is the only valid way to send items our way ) your return was never shipped :
September 29, 2022 - Pre-Shipment Info Sent to USPS, USPS Awaiting Item
We would love to assist with returning your product - but sending it on your own without going through the portal will definitely cause issues.
I have contacted you to better understand this case
Thank you
Customer service is quick to respond and they appreciate their customers
I ordered a couple of dresses and did not realize that I was unable to return them for cash. I received store credit which was just fine with me. The response time was very quick and they really appreciate their customers.
8 décembre 2022
Réponse de Silk & Salt
Thank you Debra !
Réponse de Silk & Salt
Thank you Maria :)
I am 5’7” and the pants are too short.
28 octobre 2022
Réponse de Silk & Salt
Let's get those exchanged Cee :)
The shopping experience was great
The shopping experience was great. The shipping experience was great. I do find that your sizes vary from outfit to outfit though. I purchased one 2 piece set in Med and found it to be very roomy. I kept it though but ordered another 2 price set in small to find it to be very tight.
18 novembre 2022
Réponse de Silk & Salt
Thank you Gail !
Our sizing keeps on improving as we grow, relying on feedbacks like these to make us better :)
Thank you !
Everything was sized incorrectly and…
Everything was sized incorrectly and you won't refund me. Your largest size isnt going to fit. Ecerything is at least two sizes smaller than stated. Not happy at all.
2 décembre 2022
Réponse de Silk & Salt
Hi Nanette
Is this you email address that you have contacted us through ?
I can't find any communication with this email address
Please check your inbox and we will take care of that right away :)
Great quality and fast shipping!
28 novembre 2022
Réponse de Silk & Salt
Thanks Vee :)
That is what we are all about !
Réponse de Silk & Salt
Let us know how she reacted !
Enjoy Ginger :)
Love my order
Love my order! I got over $120 worth of stuff for $70 in the sale they were having and was able to upgrade a few of the classics in my wardrobe but these are such good quality (than what I had before). I love a classic piece with something a little different or edgy and these deliver! A classic button down but with texture and sheer? Yes please. The softest scoop neck tee to go under my blazers at work? Yup. Every piece I got fit well and made me happy and I know I'll enjoy for a long time.
3 décembre 2022
Réponse de Silk & Salt
Thank you August :)
So glad you liked everything !
See you soon
Ease of use with the order
Ease of use with the order. Timely delivery and quality of the product.
6 décembre 2022
Réponse de Silk & Salt
Thank you :)
The product was nice and of good…
The product was nice and of good quality as I expected.
1 décembre 2022
Réponse de Silk & Salt
Thank you :)
I never received my package and have…
I never received my package and have not heard back from you regarding tracking where it was sent.
The tracking says it attempted delivery on December 2nd and then was re-routed. Please check it again on your end and find out where the package is now.
2 décembre 2022
Réponse de Silk & Salt
Hi Maggie
I can see you have contacted us after submitting this review for some reason.
Your order is out for delivery and the tracking information was sent to you by email :)
Thank you
Love the jumpsuits I ordered
Love the jumpsuits I ordered, and they came quick! I ordered the black and the multi-colored Twilight. Would love to order the multi-colored Peacock since I truly love the Twilight. I found the black jumpsuit a bit looser and longer than the Twilight. I look forward to wearing them both, especially on travel.
5 décembre 2022
Réponse de Silk & Salt
Thank you ,
For you trust and loyalty :)
The sizing was different from most…
The sizing was different from most places. I’m a size L literally everywhere else and these dresses were so small I couldn’t even get them past my hips. Disappointed, they were super cute and I wanted them to work out.
6 décembre 2022
Réponse de Silk & Salt
Hi Katherine :)
My apologies for this case
Yes, our sizing is kind of different but exchanges are always free !
Feel free to size up or get another product :)
every item was top quality-exceptional customer service
every item was top quality, even the one I had to return due to size. great shipping time and cost, exceptional communication about everything! I really really appreciate that.
5 décembre 2022
Réponse de Silk & Salt
Always here for you Kristine :)
We really appreciate your feedback
Thank you !
Réponse de Silk & Salt
Thanks Supine :)
Enjoy !
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