The delivery was very fast. The hairbrush is well made and looks really beautiful. It brushes so well, I was sceptical about the claims but it definitely tames the hair.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Nice / cute clips and claw clips. I find they hold my hair well which often drops / slides out of clips. I have purchased directly from silkie and also through Boots on multiple occasions. I really li... Voir plus
I bought a hair clip and the next day the heart gem fell off. I was disappointed as I wouldn’t expect this from a hair clip which is priced at £15. I reached out to Silkie to see if a replacement coul... Voir plus
L'entreprise a répondu
Super Pleased I came across Silkie accessories on Boots website. Awesome Accessories - pretty, feminine - I feel so special wearing hair accessories! Thank You Silikie!
À propos de l'entreprise
Écrit par l'entreprise
One stop shop for your haircare accessories. We believe haircare doesn’t have to be complicated. Established in 2020, we’ve maintained our minimalistic approach to haircare, by creating simple haircare tools & products - we are on a mission to create a seamless and effective haircare routine which is easy to achieve. Disillusioned with spending so much time and money on products that just didn’t work, we saw an opportunity to create products that will deliver what they promise. With this in mind, we designed functional, game-changing haircare tools, taking up minimal space on your vanity whilst still looking pretty! Silkie strive to give everyone the gift of beautiful hair without the hassle
Coordonnées de contact
Suite 204 Ashton Old Baths, Stamford St West, OL67FW, Ashton-under-Lyne, Royaume-Uni
- support@shopsilkie.com
- shopsilkie.com
4,3
Excellent
47 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Silk scrunchie and comb
Love the scrunchie and the comb! The comb is perfect for popping in a handbag, and the scrunchie is a lot bigger than I’d expected - looks so good when I toss my hair in a bun. Shipping was very quick as well.
26 septembre 2025
Love these brushes!
Great brush, great customer service! My daughter and I have a brush each, one of each colour and they are lovely!
4 août 2025
Fab hairbrush
29 juillet 2025
Great company to order from
Great company to order from. Quick Delivery to. Would definitely buy again.
30 juin 2025
Scrunchies
Bests scrunchues ever so silky and minimze hair frizz love it also precent spilt ends on my hair!
24 juin 2025
Avis spontané
This brush is beautiful and well…
This brush is beautiful and well designed! It really makes my hair feel lovely and the more I use it, it really helps get rid of the frizz which I always thought was humidity!
I ordered the brush, it came very quickly!
12 avril 2025
Avis spontané
Amazing hair products
I bought the brush and scrunchies. The brush is superb for my unruly hair and it detangles and defrizzes my hair brilliantly. The scrunchies are lovely to wear too. I received my purchases really promptly too. Great company and super products
1 avril 2025
Avis spontané
Beautiful hairbrush
Received my hairbrush quickly, it’s even more beautiful than the photos show. My hair is so smooth and much less frizzy - I’m ordering one for my sister too
5 juin 2025
Avis spontané
Absolutely love my silkie brush
Absolutely love my silkie brush. Its such good quality. Love my hairbands too. Will be purchasing more brushes for family members
14 juin 2025
Avis spontané
I love my new hairbrush
I love my new hairbrush and silkie hair ties, my daughter uses them too so I’ll have to get her a set too.
30 mai 2025
Avis spontané
False claims everywhere
I have a left review on their website after my purchase but they did not publish it which raises a lot of red flag and supports my initial thoughts about their falls claims all over the website.
I have purchased a “boar bristle brush”. Real boar bristle brushes are expensive so I was keen to try this affordable one. When the brush arrived, I could see straight away it’s not real boar bristles.
After I complained they sent me an email telling me how they ethically source real boar bristles etc. totally nonsense. I’m a hair dresser… I know my brushes! They probably just source it from China and repeat whatever heir supplier tells them.
They also make wild claims saying they sold over 1.000.000 brushes… yeah right. Another red flag!
Overall that’s not a good look and while I was tempted to buy one of their silk pillowcase, I’ll look somewhere else because it’s probably satin and not silk.
7 avril 2025
Avis spontané
Réponse de Silkie
Dear Nadia,
Thank you for taking the time to share your feedback. While we welcome honest input, we’re concerned by the number of unverified and misleading claims in your review, and we feel it’s important to clarify a few key points — both for transparency and for the benefit of future customers.
Firstly, your original review was not published on our website because it could not be linked to a genuine order — a common and fair practice used by most online stores, including Amazon. This is in place to ensure that all reviews reflect verified customer experiences. Despite this, we still reached out to you directly on 7th April to request your order number so we could help. Unfortunately, we did not receive a reply.
Silkie is a female-founded, independently run brand built on trust, transparency and a genuine love for creating products that make haircare feel effortless and luxurious. We take great pride in our customer experience and were disappointed by the tone and content of your review.
To clarify your concerns:
– Our Ultimate Smoothing Brush is accurately described on our website as containing a blend of natural boar bristles and nylon pins — combining the shine-enhancing benefits of boar bristles with detangling functionality. These bristles are responsibly sourced, and we are always happy to answer customer questions about our materials.
– The claim that Silkie has served over 1,000,000 customers refers to our entire product range, across our website, Amazon, and trusted retail partners — not to one individual product.
– Our silk products, including pillowcases and scrunchies, are made with certified 100% pure mulberry silk. We do not use or substitute satin. We are OEKO-TEX certified and work with reputable suppliers to ensure quality and authenticity.
It’s unfortunate that these points were misrepresented, especially when we had attempted to engage with you privately to resolve the issue. If you would still like support, we are here to help — but it’s important to us that our community sees the full picture.
Warm regards,
Sarah
support@shopsilkie.com
Love my Silkie slim hair scrunches
Love my Silkie slim hair scrunches. Look great, fast delivery . I’ve had to order more as my daughter keeps pinching them.
17 mai 2025
Avis spontané
I have very long
I have very long, thick wavy hair and this brush is by far the best I have ever used. I wouldn’t hesitate to recommend it.
4 avril 2025
Avis spontané
My hair actually changed after using…
My hair actually changed after using their brush, it’s amazing!!!!😍
30 décembre 2024
Has made no difference to my frizzy
Has made no difference to my frizzy - not curly or wavy - hair
26 décembre 2024
Great product
Loved my hairbrush best one I’ve ever used hair looks lovely and smooth .
27 décembre 2024
Lovely silk pillow cases
Lovely silk pillow cases, beautifully packaged, quickly delivered. Very happy.
2 août 2024
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.