SHO Avis 

I bought a SHO cup several months ago. I now have 6. They are so good its turning into a bit of an addiction buying them. The patterned cups are particularly lovely and I get alot of compliments when out and about with them. They do regular offers that make them good value. I've knocked a star off as it takes some time for them to leave the warehouse once you have ordered. They use royal mail thank goodness for delivery.

Fast delivery of food flask and sports bottle.Great colour and both work as advertised

Very poor experience. Purchased a bottle at the end of November. By the 8th of December the lid had broken. Was told it wasn’t covered by the warranty and all they could do was reduce the price of a replacement lid by 20%. No consideration that the lid could be faulty. A waste of £16 for a bottle that lasted a week. Very poor customer service and they haven’t replied to my latest email. Avoid! Not fit for purpose and a pointless warranty.

The other reviews with the same issue/ similar issues speaks volumes! Avoid!!

It was a gift from my child to her father, she chooses it. On 17th received an email that my order is on the way and will be with me by December 23. On royal mail website no more updates till now, just we’re expecting it. I’m very disappointed and can’t describe how my daughter feels. Scam company!!!

As always never disappoints fantastic products, will not purchase from anyone else

They have a lifetime guarantee that they don’t honour. They’ll make it as difficult as possible to not send replacements out, even for something that costs a fiver! We have two of their straw and lid bottles and one started leaking. They sent a lengthy emailing explaining that we perhaps cleaned it wrong, the silicone may have been lost etc etc I didn’t have time for back and forth on emails for a replacement item that cost £5 or even to send videos across.

I've bought from sho many times and love their cups but they aren't cup holder friendly. Their XL tumbler claims to be cup holder friendly so I ordered one. Not only is it not cup holder friendly but it's based is bigger than their other cups! I contacted them explain it was very misleading and they should state it is only compatible with some cars and they said it was my fault for not checking the dimensions. It's too big for both my cars so not just a fluke. Very disappointed with their response/attitude, and although planning to buy stuff from them as Xmas gifts will now be changing brands.

I have the SHO Guzzler. It became apparent after about a day or two of using it that it would leak quite profusely despite being marketed as leak free. I contacted SHO and they kindly sent me a new lid to try. This lid also leaks. I also noticed if you take the straw element out, there was a black mould substance pooled in the lid which must be where the water is leaking and pooling around the outside of the straw. Absolutely foul and not fit for purpose. Given the amount of bottles in the market for that price I’m gutted I spent my money here

Ordered a personalised gift for my friend and it was dispatched on 28th November. It’s not arrived and communication just says ‘sorry we have an unprecedented amount of calls and queries’ - not a surprise. Royal Mail tracking is blank and it was supposed to be here within 48 hours.

I ordered a personally engraved bottle from SHO for my little one. The bottle itself is great – the build quality and design are brilliant. Unfortunately, the engraving really let the whole experience down.

The engraving I received was shockingly poor for the extra cost. It was much smaller than expected and placed in a very unnoticeable spot on the bottle. I shared images with the support team, and they responded with screenshots from their own website showing how the engraving should look, which was significantly better than what I got.

What made the situation worse was the customer support response. Instead of acknowledging the issue, the tone came across as condescending. Phrases like “sounds like you missed this” felt dismissive, especially when I had provided clear evidence of the discrepancy.

Overall, a disappointing experience for what should have been a special personalised gift. The product itself is great, but the engraving quality and customer service need serious improvement.

Fantastic quality SHO Calix cup.
Keeps drinks piping hot 🔥 for hours.
Great service from SHO as always
I'd recommend to everyone

We took the newt with milk in with us on a weekend away. The shape fits into the bottle holder on the side of the Weekender bag and it kept our milk cold for both days.
Like the shape too and the fact it comes apart for cleaning. Win/win.

I’m really disappointed with my experience ordering from Sho. I placed my order 7 days ago and still haven’t received the bottle. I ordered it expecting the usual 24–48 hour delivery that most companies manage these days. When it didn’t arrive, I became concerned it had gone missing and tried to contact them — only to discover there’s no phone number, so everything has to be done via email.

The customer service has been equally underwhelming. Rather than apologising or trying to help, they simply pointed out that their long dispatch and delivery times are “within their terms” and told me to keep waiting. Seven days though… seriously? It’s absurd in 2025.

Safe to say they won’t be getting my business again.

I bought this as a Christmas present for my daughter I know she will love it as its leopard print !
Quick delivery and packed well . My husband had a guzzler last Christmas!

Bought the new Newt. As always fantastic product. Bit more expensive but love it

Amazing customer services from Ellie
Thanks I appreciate you and an amazing company

I bought the coffee mug, water bottle and food flask. They arrived swiftly in gorgeous packaging. All are beautiful to look at but the water bottle nozzle leaks, the food flask does not keep food warm and to reach the last half of the liquid in the coffee mug you have to take the lid off due to the shape of the mug. Would I buy again? No. I need a food flask that keeps food warm longer than a couple of hours so im having to buy another.

I attempted to review this product two days ago with what was a two star review directly on the sho website. The review has for some reason not been published, so I am now rewriting this review as a 1 start review.

I was a repeat customer to sho, having bought both my family and myself XL Tumblers last Christmas (three in total). The tumblers have been brilliant and have held up fantastically. As a result, when my old water bottle broke I bought myself a raspberry 950ml guzzler. Having been out of the box for less than five hours, it was knocked over and immediately dented. It had never left my kitchen and appears incredibly fragile. I contacted sho to find out if there was a chance this was a faulty product as it is so much more delicate than the XL tumbler. They responded to say that this was an expected issue, and was not covered by any warranty. I am disappointed that I have bought something that clearly will not last and will only add to landfill. I don't expect this item to last the year, and would not recommend it to any other customers. I also find it incredibly disingenuous that sho is clearly filtering the reviews that can appear on their site.

Absolutely love my new food flask, it keeps my food warm for hours and is so easy to use!

Excellent customer service as usually. Drinks bottle stopped keeping water cold. Contacted the company who promptly offered a replacement as still
Under guarantee ( just). Good bottle life time guarantee period