Sibionicscgm Avis 

Bad product... Reading always wrong.. I have diabetes and woke me up in the night because Blood sugar was low... Showed 58 but when I tested it with the fingerprint it showed 123. Sometimes it goes up and down for no reason... Will never buy again from them

Ich finde die Messwerte sehr genau. Unterschied 10 mg völlig in Ordnung einzige Kritikpunkt der Hintergrund könnte etwas kräftiger sein

Bought 3 sensors:
-Sensor no.1 stopped working after 3 days of use.
Complaint sent to customer service. After trillions of pics sent they promised replacement device; been 2 weeks still have not received it.
-Senor no.2 constantly showing BS to be 1.5 ABOVE. Have made several checks. Sibionics claiming their sensor have a 48 hour (!!) adaptation period. How does that sound to a diabetic? "Buy and use our products however after 48 hours you might have correct display"

Have made complaints about sensor no.2, we are currently on day 13 and Sibionics puts the blame on costumer. EVen thought costumer (me) is other wise a big fan of Libre 2 and very well acquainted with CGM's.

Let's not even enter their costumer care. For it is NON EXISTING hence I will not even review it.

What ever you do - do NOT spend your money on this product. Just don't!!

app verbindt niet. zegt dat ik een andere app moet hebben???. weggegooid geld.

Hilfe Betrugsfirma, sie senden die bestellte und bezahlte Ware nicht. Reagieren auf keine von gefühlten hundert geschriebenen mails und auch auf kein Kontaktformular.
Lassen sie unbedingt die Finger weg, von dieser Firma.
Sonst sind sie ihr Geld los und haben keine Sensoren.

The carrier lost my product and they don't take responsibility.
Last answer I had: Dear Tatiane, I am sorry that this issue may not be solved as quickly as you expect. The logistics provider may need several weeks to solve this problem and we will keep this ticket open until we make the final decision.
My answer to them:

I would like to clarify that I am your client and did not select the logistics provider for my order. According to European law, you are responsible for the product I purchased from you. As such, I expect a prompt resolution regarding the lost parcel.

As Sibionics is my contracted supplier, it is your responsibility to ensure delivery. If the logistics provider has lost my parcel, I request that you either send me a replacement product or issue a full refund.
Please escalate this matter to your Distribution Director and the commercial team to expedite a resolution.
Thank you for your attention to this urgent issue.
Best regards,
Giving a update: Today, 04/10/2024 - 45 days after the purchasing and Nothing!! Neither product or refund!!

Sensor came of after 4 days. Spoke to Tiffany Ding from customer service and all you get is they put the blame on you. They say it is water proof and it fell of due to excessive sweating from the summer heat. Never again.

The sensor is totally inaccurate by on average 3 mmol/L so totally unfit for purpose. I compared it to my blood glucose blood meter and the sibionics consistently shows much lower readings than the meter.
The difference in measurements is significant and can lead to erroneous decisions in how to manage your diabetes.

Been using Sibionics CGM since couple of months, works pretty well when your blood sugar stable during the warm up phase. Apple Health integration would be nice and chart, alarm adjustment. Reporting is good and has a data export. So right now I export the data and then re-import it into Apple Health.
The app does still losses signal more often but then syncs the data back into the app, so this is ok.

I'm a big fan of their AGP report; it offers valuable insights into my past glucose levels. Glucose data updates every 5 minutes and perfectly aligns with my BGM data. Plus, it sends real-time hypo/hyper alerts.

We requested a refund after correctly returning the item, after more than 20 emails back and forth we still haven't received a refund and they even sent us an invoice instead. We requested a refund in December 2023.
Do NOT buy from this website.

Die Sensoren sind Müll! Der Glucosemesswert ist absolut falsch und inakkurat! Die Werte werden viel viel biedriger angezeigt als sie sind! Diese Firma sollte verboten werden!
Ich kaufte 2 Sensoren, eins davon getragen, den zweiten wollte ich zurücksenden um mein Geld zu bekommen. Ich nahm Kontakt zu deren Customer Service, das sich sehr langsam zurück meldete. Nach hin und her, versuchten sie mir einzureden, ich hätte den Sensor falsch angebracht. Was für ein Schwachsinn! Als sie der Retoure einwilligten, sagten sie, ich müsse die Kosten für die Rücksendung tragen! Satte 16 euro bezahlte ich! Und bis Dato wurde mir mein Geld nicht zurückerstattet, obwohl das Paket zugestellt wurde.
Drecksfirma und Drecksprodukt! Finger weg!

FINGER WEG - Sensor funktioniert nach Application nicht
Nachdem ich endlich den richtigen Code gefunden hatte, und ein Pairing möglich war, sollte ich 60 Minuten für das Warm-Up warten.
Nun während der ersten 10 Minuten hat sich der Sensor selbst disconnected und hätte jetzt gerne ein neues Gerät. Kundendienst reagiert nicht - FINGER WEG!!
Tolle Geldmaschine - schade, ich habe mich sehr darauf gefreut.

1. I ordered the product in December.
2. It was shipped to the wrong address, and I contacted you on the 10th of Jan for a correction.
3. I received information from DHL that my package was sent back. We discovered that my address was given to the carrier INCORRECTLY.
4. I received a "favor" from their side. They told me that I don't have to pay for shipping Thanks!!!!.
5. I waited too long for the problem to be solved. What I received in Feb was the wrong product: Ketone Monitoring
6. I told them that I received the wrong product, and they told me they'll send the correct one later.
7. Today, we are at the zero point. We already realized and identified the address problem; how come to the same mistake is repeated? I don't understand.
Now, it is 29th of March. I didn't get my product after 50 mails thread. At the end I asked for refund.
Horrible experience!

gekauft 130 Euro in den Müll geworfen.

Erste Sensor wurde mir nach 11 minuten mitgeteilt das der schon verwendet wurde und daher keine Verbindung hergestellt werden kann. Heute wollte ich den zweiten Signalgeber testen - -:)) defekt

For a CGM not to include alcohol wipes as a basic addition to the pack is mind boggling. It should not be expected or assumed that any diabetic will have a wipe available to them when changing their sensors. They should be included in the kit.

De sensors werken zoals verwacht (net zoals bvb abbot). Enig minpuntje is de lange levertijden (2-3 weken) maar dat valt te verwachten als het van China komt. Bij eerste bestelling een klein probleempje gehad, maar dat werd vlug en goed verholpen door de behulpzame costumer service).
Bovendien zijn ze iets goedkoper dan de concurrentie (toch als je ze uit eigen zak moet betalen)

Horrible experience with delivery, the order has been staying in transit for ages.

Habe schon Sensoren von Abbott getestet, welche nicht zuverlässig funktionierten und es zudem einen extrem schlechten Support gab. Der von SIBIONICS funktioniert tadellos!

I bought the pack of 4 CKM sensors (ketones). The first sensor broke physically (it felt apart upon application). The second sensor was OK physically - I was able to apply it, but it only stayed connected to the mobile app for 5 minutes and then "retired" itself asking for replacement. The 3rd sensor is working just fine for 2 days now.
I wrote to support asking for help. No one replies. It's been almost a week and I haven't heard anything back.
Write now Im not going to buy anything from them, as I lost 140 Euros on two faulty sensors that no one is willing to replace.