Don’t buy from this site! The item I received was missing a power adapter, which I contacted customer service about nearly a week ago - still no reply! Now after having used my own power adapter,... Voir plus
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Lisez les avis des autres
I've always liked quite a few of their products, but have been open mouthed at the prices so never bought. Until a sale came along as well as money off coupon. Upon delivery of the bear light, I'm sho... Voir plus
L'entreprise a répondu
Standard dropshipping Shop. Es wird geworben mit in Schottland Hand Designte Produkte. Nach dem Kauf bekommt man aber eine sende Verfolgung aus China. Ich habe den Sitz Würfel bestellt in Spiel Würfel... Voir plus
Ordered an item three weeks ago and since that date, I have heard absolutely nothing about my order. I’ve contacted multiple times via email and by live chat for an update and nobody has got back to m... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Providing unique & creative homeware & decor solutions for your space.
Coordonnées de contact
Royaume-Uni
- sickhaus.com
1,3
Mauvais
281 avis
A répondu à 2 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Réponse : Sickhaus
Thank you for sharing your feedback with us. I’m truly sorry to hear that you are disappointed with the quality and pricing of our products. At SickHaus, we strive to provide items that reflect both quality and value, and it's disheartening to know that we did not meet your expectations.
If you would like to discuss a return or exchange, please don't hesitate to visit our Returns Portal at https://sickhaus.returnscenter.com. Our team is here to assist and ensure that you are satisfied with your shopping experience.
We greatly appreciate your feedback, as it helps us improve our offerings. Please reach out if there is anything more we can do to assist you.
Cheap tat sold at overinflated prices
Some of the products are on Temu, the quality is not as described. Keep your money in your bank account.
24 septembre 2024
Avis spontané
Réponse : Sickhaus
Thank you for your feedback. I’m sorry to hear that you feel the quality of our products did not meet your expectations.
I would like to clarify that while some items similar to ours may be available on platforms like Temu, these are lower-quality replicas of our own products. At SickHaus, we are committed to offering high-quality items, and we stand by the craftsmanship and materials used in our collections.
If you received a product from us that you feel did not match our quality standards, I’d like to assist you directly. Please feel free to initiate a return or exchange through our Returns Portal at https://sickhaus.returnscenter.com, and our team will be more than happy to assist.
Your feedback is invaluable, and we’re here to address any concerns you may have.
If I could rate 0 I would
If I could rate 0 I would! Avoid at all costs. Items not as described, poor quality, items missing from order and no response from customer service. Basically an absolute scam and rip off. Avoid!
02/10/24 - Sickhaus have replied to this review asking me for order details; which were already requested directly from Trustpilot yesterday. Sickhaus you should already have access to this information. Lets see if I receive contact ...
23 septembre 2024
Avis spontané
Réponse : Sickhaus
I am truly sorry to hear about the issues you've faced with your order and our service. It’s deeply concerning to learn that the items you received were not as described, of poor quality, and that parts of your order were missing. Additionally, I apologize for the lack of response from our customer service team – this is not the standard of service we strive to provide, and I understand your frustration.
Please know that we take such matters very seriously. I would like to assist you personally in resolving these issues. Could you kindly provide me with your order number or any other details? I will ensure that your concerns are addressed immediately, whether that means a replacement, refund, or any other way we can make this right for you.
Your feedback is invaluable as we work to improve our products and services, and I hope to regain your trust in SickHaus.
Massively over priced.
I've always liked quite a few of their products, but have been open mouthed at the prices so never bought. Until a sale came along as well as money off coupon. Upon delivery of the bear light, I'm shocked to find it's a very cheaply made imported from china item. It's ok for £20 at the very most, but an absolute rip off for anyone who paid the original asking price of more than £80, daylight robbery! It's definitely style over substance. Cheap wholesale items bought for pence internationally and sold with an extortionate mark up, rubbish.
7 septembre 2024
Avis spontané
Réponse : Sickhaus
Thank you for taking the time to share your thoughts with us. I’m sorry to hear that the bear light did not meet your expectations, especially given the impression you had of our products before purchasing. Your feedback about the pricing and perceived quality of the item is important to us, and we regret that it left you feeling disappointed.
At SickHaus, we aim to deliver both style and substance in every product, and it’s clear that we missed the mark in this instance. We understand how frustrating it must be to feel that a product does not reflect its original price. If you'd like to discuss a return or exchange, please visit our Returns Portal at https://sickhaus.returnscenter.com, and our team will be glad to assist in making this right for you.
Your feedback is invaluable as we continually strive to improve the quality and value of our offerings. Should you have any further questions or need assistance, please don’t hesitate to contact us directly.
DON'T SHOP HERE, TRY TEMU FIRST
Don't touch with a barge pole!! Very poor quality items, most of which are for sale on TEMU at a fraction of the price. Coincidently, the item was posted from China. Total con and won't process my refund despite returning item. The bloke should stick to web design as site looks very slick, shame about cheap Chinese products.
UPDATE.......
Following your response..... Utter nonsense. And I had no reason to inform you it was damaged when I had already told you the box was bashed to bits. So badly damaged in fact, icouldny even use it to post item back to you. You failed to comment on lack of refund or email responses too. Are the reviews on here not obvious enough to let others know you are selling below par products. You are an embarrassment and should be ashamed of yourself!! If you don't already know you can get yourself a refund on TEMU for ten a penny and you probably have. No sign of mine tho.
18 septembre 2024
Avis spontané
Réponse : Sickhaus
I'm sorry to hear that you're unhappy with your experience. I'd like to address a few points in your review to provide some clarification.
While Temu may offer items that look similar to ours, they are actually lower-quality replicas, which is why their pricing is different from ours. At SickHaus, we strive to provide high-quality, unique items that are carefully curated for our customers.
Regarding your return, we've looked into your case, and unfortunately, the item was received back to us with noticeable marks. In your initial communication, these were not mentioned or shown in photos, which would have helped us address the issue sooner. As per our return policy, we require items to be returned in a condition that allows them to be resold.
Please let us know if you would like to discuss this further, and we would be happy to help resolve any remaining concerns.
I ordered 2 Mushroom vases and a pair…
I ordered 2 Mushroom vases and a pair of smiley slippers, my vases arrived still no slippers and no reply to the 4 emails I have sent!!! Will not shop here again
13 août 2024
Réponse : Sickhaus
I'm very sorry to hear about the trouble you've had with your recent order and for the lack of response to your emails. This is not the experience we want for our customers, and I regret that we've let you down.
I understand that you received your mushroom vases, but not the smiley slippers, and that you have reached out multiple times without a response. Please know that this is not typical of our service, and I want to resolve this for you as quickly as possible.
Could you please provide me with your order number or any other details, so I can look into the status of your slippers right away? Additionally, if the slippers are delayed or unavailable, I will ensure that you receive either the product or a full refund promptly.
Your satisfaction is very important to us, and I hope we can make things right. Thank you for your patience, and I look forward to resolving this matter swiftly.
Cheap Rubbish - Don’t waste your money
I purchased 2 x mirrors which were very poor quality - a waste of money. I would not buy anything again from this company.
11 août 2024
Réponse : Sickhaus
Thank you for sharing your feedback. I’m very sorry to hear that the mirrors you purchased did not meet your expectations. We strive to offer high-quality products, and it's clear that we fell short in this case. I understand how disappointing this must be and apologize for any frustration caused.
If you'd like to return the mirrors for a refund or exchange, please visit our Returns Portal at https://sickhaus.returnscenter.com, where our team will assist you promptly.
Your experience matters to us, and we appreciate your feedback as we work to improve. Should you need any further assistance, please don’t hesitate to reach out.
ITEM NOT AS DESCRIBED - POOR QUALITY
Unfortunately, I have to leave a negative review for the Caterpillar lounger.
The description depicts a chair 'crafted from the finest suede', when in fact, it's a polyester type felt.
I ordered on 19th June, and it arrived on Friday 13th September. I did receive a generic email regarding a delay and contacted further along for information, which were responded to.
I'm disappointed to say the least, having waited so long, for a chair that was not worth the money or the wait.
The front aesthetic is passable. But underneath is an ugly lining, different in colour to the rest of the chair.
Surely it's not that difficult to make designer copy half decent?
My advice: don't bother purchasing.
13 septembre 2024
Réponse : Sickhaus
Thank you for sharing your feedback regarding the Caterpillar Lounger. I am very sorry to hear that the product did not meet your expectations and that the quality did not match what was described. I understand how disappointing it must have been to wait so long for an item that did not arrive as expected, and I sincerely apologize for this experience.
We always aim to provide accurate product descriptions, and I regret that the materials and finish of the chair were not what you anticipated. Your concerns about the fabric and lining are noted, and we will review this to ensure it does not happen in the future.
If you'd like to explore your options for returning the chair, please visit our Returns Portal at https://sickhaus.returnscenter.com, and our team will be happy to assist you.
I appreciate your patience and understanding throughout this process, and thank you again for your feedback. Should you have any further concerns, please don’t hesitate to reach out directly.
Took ages to arrive and then received…
Took ages to arrive and then received the wrong product. Then they won’t even answer my emails. Also clear that the products come from Temu and they just post them back out
16 août 2024
Réponse : Sickhaus
I'm very sorry to hear about your recent experience with SickHaus. I understand how frustrating it is to wait a long time for your order, only to receive the wrong product, and I regret that our team has not responded to your emails in a timely manner. This is not the service we strive to provide, and I sincerely apologize for the inconvenience.
Please know that we take these issues seriously, and I would like to resolve this for you as quickly as possible. Could you provide your order number or any additional details so that I can assist you directly with either a replacement or refund?
Regarding your concern about sourcing, I want to clarify that while some items may appear similar to products found elsewhere, we work closely with our suppliers to ensure our designs are unique and crafted to our quality standards. Nonetheless, your feedback is invaluable, and I will address this with our team to improve transparency and quality.
I look forward to making this right for you. Thank you for your patience, and please accept our sincere apologies for the trouble you have faced.
Poor service
Rubbish service, tracking says arriving from China which I wasn’t aware of when purchasing, tried contacting them when my order didn’t show but no response, shockingly bad service, looks like a top notch site, don’t be fooled
1 septembre 2024
Avis spontané
I am waiting for months for my package
I am waiting for months for my package, nobody is responding to my mails and I am still waiting for the package to arrive.
Getting the mail wondering how the experience of my purchase was is funny regarding I still haven’t received it yet!!
8 août 2024
Do not buy from these people
Do not buy from these people! False advertisement, items look much better quality than what they actually are and the company does not respond to any sort of correspondence at all - only way I got my money back was because I paid through Klarna, do not use! If your lucky enough to actually receive a parcel, the quality is that off SHEIN avoid like the plague
6 août 2024
Too long to deliver and not worth it
Took over 3 weeks to receive an item. I did get an email saying there was a delay but I chased up a week after this and got ignored. Chased again and was told the item would be sent soon. It then got sent 3 weeks after order and I was told to then allow 7-10 working days for delivery.
Just took way too long to receive. Wouldn't bother ordering from them again. The dispatch / delivery times on their website are pointless as they were not adhered to and I wasn't even given the option to have postage refunded which really should have automatically happened. When the item came it was just ok. It was a rug which is listed as having non slip backing however it really isn't non slip at all on a wooden floor. Overall, not the best I'm afraid.
28 juillet 2024
Avis spontané
long delivery time
long delivery time, item made of cheap material, not worth the expensive price
17 juillet 2024
I can’t believe this so called company…
I can’t believe this so called company is still getting away with trading.
I wish I had seen all these reviews before ordering from them.
I placed an order, only one confirmation sent from them.
Messaged them(no response). Next step report to credit card company.
AVOID THIS COMPANY!
14 août 2024
Avis spontané
Chinese scam website
Placed an order on the 26th July from what i believed to be a UK based company. Only to find out all items are drop shipped from China. Its been 3 weeks and i still havent received my full order, still missing the last product. The products i received were no where near the quality i expected for the price i paid nor did it look anything like the images displayed on the website. If i wanted cheap products i would have gone to primark and the quality would still be better and wouldnt take nearly a month to get to me. I have raised a return but even this has to be reviewed which i think is ridiculous. Im not happy with the product, i want a refund. Period. I shouldnt have to wait for someone to decide whether they want to give me a refund i am entitled for. Everything about this experience has been underwhelming and stressful. If i dont hear back from them soon i will be reporting this to my bank in hope they refund me due to the supplier selling via false advertisement. Dont do what i done, avoid this site. Its really not worth the hassle.
15 août 2024
Avis spontané
I placed an order over 4 weeks ago and…
I placed an order over 4 weeks ago and still have not received my item. I've contacted Sickhaus 5 times for an update on my order and didn't get a single response. I am now attempting to get a refund but yet again, cannot get a response. Very disappointing. I will not attempt buying from Sickhaus again.
12 juillet 2024
Avis spontané
Réponse : Sickhaus
I'm very sorry to hear about your experience and for the lack of communication regarding your order. It seems there was an admin error, which resulted in your chair being listed at a lower price than intended, leading to the order being processed at a loss. As a result, we made the difficult decision to cancel and refund the order, and an email was sent to explain this.
I sincerely apologize if our communication did not reach you or if there has been any confusion. We understand how disappointing this situation is, and we take full responsibility for the inconvenience caused.
Please don’t hesitate to reach out if there’s anything more we can do to assist or clarify.
Terrible experience
Terrible experience. The site is linked with the shop app who changed all my delivery details. I contacted sickhaus within one min to which I’ve had no response, no refund and they haven’t even acknowledged my numerous emails.
No contact number either.
23 juillet 2024
Avis spontané
Réponse : Sickhaus
I’m very sorry to hear about the issues you've experienced with your order and the lack of response to your messages. I understand how frustrating it must be to have your delivery details changed unexpectedly and not receive a prompt resolution.
While we do our best to accommodate changes before shipping, it is ultimately the customer’s responsibility to confirm all details before completing the order. That said, we recognize the inconvenience this situation has caused and sincerely apologize for the lack of communication from our side.
Please let me know if there’s any way I can assist you further, and I’ll do my best to help resolve this for you.
Please do not buy from this company
Please do not buy from this company. The product I ordered was terrible quality. Genuinely looked like a child had made it. I have tried to return the product, but Sickhaus’s return policy is overly complicated and I’m still waiting for the company to send me a returns form.
14 juillet 2024
Réponse : Sickhaus
I'm very sorry to hear that the product you received did not meet your expectations and that you've had a difficult time with our return process. Your return has been approved, and I have sent you the necessary return information. Please check your inbox for the details.
I sincerely apologize for the delay and any frustration caused. We strive to make our return process as smooth as possible, and I regret that this was not your experience.
If you need any further assistance, please let me know—I’m here to help.
Everything broken in order when it…
Everything broken in order when it arrived, no reply from customer service....
11 juillet 2024
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