Signature Faucets Avis 56

Very cheaply made, problems from the start with a leaking tap (which then damaged our brand new worktops). Enquired and was sent a new "cartridge" to fit myself, it STILL leaks, I've now been sent a replacement which I will have to pay someone to come and fit and I'm not convinced it will be any better. Expected much better quality for the price.

Signature Faucets provided excellent customer service. They literally put "service" back into "Customer Service. I had a problem with the faucet handle (discoloration). I sent in a video per their request and they ended up sending a replacement. I'm grateful for how they handled my situation.

This company hides their return policy in fine print and they charge you a restocking fee when you return their garbage. The faucet we purchased was a cheaply made piece of junk that they pretend is on sale for half price. The faucet shouldn’t have been $100 to begin with and they charged $300 for it and then steal $20 from you when you return it. It also took multiple requests to finally get a return label issued

We bought touch faucet in 2021. Initially we loved it, but 6 month later the sensor stopped working. We requested help and got a new sensor. It stopped working in two month and blocked even manual function of faucet. Plumber fixed it ($120.00)
Costumer service offered us refund or new faucet. We loved our faucet, never mind all the problems it cause to us. We agreed for the new faucet to be replaced and again $120.00 to install it. Guess what? A month later the sensor stopped working. This time we asked for refund. And this is what we got for answer:
Mary (Signature Faucets)

Jul 22, 2022, 23:01 GMT+3

Hi Sonia,

Thank you for getting in touch.

We understand your frustration about the sensor functionality issue. We want to assist in any possible way. We checked and confirmed that the sensor part replacement we sent to you the last time was for the original faucet. As per our technical expert's advice, a new sensor part will fix the problem and you do not have to call a plumber to change the sensor. Changing the sensor part doesn't require an expert to do the change. We have attached video instructions for reference. Removing the sensor and battery box is showing at 00:00:28 time stamp. While the sensor is not connected the faucet will work manually.

Also, please check if there are no pinched wires and make sure that the touch control box and battery box wires are isolated from the edges of the sink or should not touch any metal that may affect battery performance. Kindly use high-performance alkaline batteries, do not mix used with new ones. Keeping the lever in the off position while away can also help save battery life.

As we really would like to help you, in case you decide to use your faucet in a manual mode, we can request a special partial refund of 15% of the total amount paid.

Kindly let us know how you wish to proceed.

So guys you shouldn't buy this kind of faucet, even though when it worked, we loved it....

I love the look of this faucet but it’s been very troublesome over the last year we’ve had it. It keeps turning off - both touch and manual don’t work sporadically. We keep changing batteries but it’s not even that. Not sure what to do!! It’s very annoying if the faucet stops work as you’re in the middle of washing dishes.

The faucet we purchased was fine, but it did not fit exactly as we had hoped on our sink. I initiated a return and received an email saying I would get another email with a shipping label within 48-72 hours. I have tried several times to get this email. I feel like the reply email is very generic and I am not sure it’s a human. No where on their website is an address or phone number. Very frustrating. I am going send a dispute to credit card company.

We are so happy about our experience with signature faucets. we ordered the pot filler which is high quality, with great water pressure and looks amazing! we are so happy we were able to upgrade our old pot filler to a higher quality, I know we will be able to enjoy this one for years to come!

The BEST Kitchen Tap!
We're thrilled with our Imperium Touch Tap. It's so easy to use, and such a feature in our new kitchen. Fantastic quality and so affordable. The customer service team at Signature Faucets are efficient and great to deal with. Highly recommend this tap.

Received notification that our faucet was delivered. Tracking shows was delivered to Kansas and I live in Pennsylvania. There is no phone number to contact customer service. Sent several emails and have received no response except for canned “we will be in touch”. Never received response. Will need to dispute charge with my credit card company. Buyer beware!!!! Do not purchase from Signature Faucets. Doubtful they are a real company!!

Ron Miller

As of right now I’m only giving them two stars. I purchased a touch faucet for my kitchen and it sporadically turns on and off. I would like to fix this however there is no one to speak to. Everything is through email and I don’t have time for that. I put in a request for someone to contact me via my phone number. We will see what happens. I will update in a week to see if they come through for me.

As you can see by the response from the company, they did come through and did the right thing. I change my rating from two stars to four

My Signature Faucet has now been installed. Simply put I LOVE IT. The sleek design, great sprayer, along with the tab on and off. My purchase of a slender brushed nickel. High-end quality faucet. Would definitely recommend and already have.

Signature faucets are top of the line! We have two sinks in our kitchen and I ordered the brushed gold and it is absolutely beautiful!! Their customer service is top notch as well! I absolutely would recommend them!

I bought a new faucet with touch sensor and the third day after installation the faucet wasn't working. I replaced the batteries for the sensor and got one more day of use before it did the exact same thing. There is no phone number to contact only through email that they say will be returned in 1-2 days. In the meantime, I don't have a working kitchen faucet. Totally unacceptable customer service. Wish I never purchased this!

Absolutely love my new bathroom waterfall faucet. Going to purchase a second one for the quest bathroom. High quality, fair price and great customer service. Highly recommend this company.

Absolutely love our faucet from Signature Faucets ! The finish is stunning and it is definitely the showpiece to our kitchen. We have received so many compliments on it and look forward to continue purchasing all of our faucets from this wonderful company.

Good product. No issues with the faucet. The support could be better. The support was not helpful with finding the status and whereabouts of my package.

Update: the support requested I submit a review here to get $30 gift card. When I submitted their form to complete it, they said they do not know how to assist me.

“ Thank you for contacting Signature Faucets.
We have received your query however, we're not sure how to be of assistance. Kindly provide us with more details of your concern and we'll assist you further.”

Horrible company.

Yes the Imperium is my dream faucet and I am delighted 100% and yes I wrote a knee jerk review to Signature saying it didn't work after several hours grunting under the sink. It didn't. I was disgusted. I detached and reattached the wire connectors and that was it, it magically worked. Then the hose was popping off under the sink spraying everywhere because I put the gravity ball in the wrong spot. Hey I'm just a first timer and the instruction sheet wasn't great. The faucet is fabulous and luxurious and worth my learning curve in the end.

We just received the Discreeto kitchen faucet in gun black. It looks to be of excellent quality and will be a perfect match to our Blanco granite sink, cinder colour. Looking forward to everything being installed. I can't say enough about the outstanding service extended by Signature. Our shipment was held up at customs and they alerted me, assisted with the payment process and refunded me for all extra charges. I would definitely recommend this company for their quality innovative products, great pricing and their excellent customer service.

A very well made faucet. Elegant design. Unique.

Faucet works good. Looks very nice. It replaced a Danze standard faucet. It came with a gasket that did not belong to the faucet. We discovered this after trying (unsuccessfully) to install the gasket. This gasket appeared to be located between the faucet and the countertop. But the faucet has it's own built in gasket. So, we discarded the extra gasket.