I purchased a Klempner pulldown kitchen faucet. Installed it, but two months later it collapsed off the sink. Normal home use only, all adults, no kids. Finally did get Signature to honor the warra... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Yes the Imperium is my dream faucet and I am delighted 100% and yes I wrote a knee jerk review to Signature saying it didn't work after several hours grunting under the sink. It didn't. I was disguste... Voir plus
Bought a kitchen faucet that had multiple significant defects. Their AI-serviced customer service is all talk. They had our plumber write a service report and yet we have not seen any support to date.... Voir plus
L'entreprise a répondu
Received notification that our faucet was delivered. Tracking shows was delivered to Kansas and I live in Pennsylvania. There is no phone number to contact customer service. Sent several emails and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Signature faucets offer unique accents and memorable statements involving kitchen and bathroom items. We pride ourselves on having products that are not just beautifully crafted, but are built to last.
Coordonnées de contact
2,4
Bas
56 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
We bought the Backer deck mounted…
We bought the Backer deck mounted single hole faucet to use in our half bath and it’s beautiful! Such a statement piece. Well worth the money.
We also bought the imperium touch control dual function kitchen faucet. It goes so well our farmhouse sink. I had been eyeing these faucets for some time and decided to pull the trigger. So happy I did!
22 novembre 2021
Avis spontané
Satisfied
This faucet was perfect for my powder room. It looks elegant and a definite conversation piece. Delivery was easy breezy.
19 novembre 2021
Avis spontané
DONT BUY!!
DONT BUY!!
I purchased a kitchen faucet and the soap dispenser.. neither worked! They DONT stand behind the product. There are no people to talk to when things go wrong, just some crazy email named Mary.. DONT do it, I lost $350 plus the cost of installation.
THIS WAS A $700 MISTAKE! Save yourself the problem and go to Home Depot
31 octobre 2021
Avis spontané
Réponse de Signature Faucets
Hi Amy! We’re sorry to learn you had a less than ideal experience. Your feedback is valuable to us. While we stand behind our products, without any questions asked we offered you to return your order for a full refund. We sent you a free return label on October 19 and sent you another reminder to return your order 2 days prior to label expiration. The return was validated in a timely manner because we want to ensure that you'll get your refund immediately but the return label was never activated, which means you did not return the item. Our Return Policy states that a refund will be processed once we confirm receipt of your returned parcel, which you failed to do so as discussed. Please be reminded that we are constantly communicating the solutions we have for you so we can resolve your concern to your satisfaction. We also want to make it clear that it’s never been more important for us to offer an exceptional shopping experience – which includes providing friendly customer service! If there is anything else we can do, please don’t hesitate to reach out.
Quick and easy ordering and delivery
Quick and easy ordering and delivery. Love the product. Well made with high quality materials. Love the ceramic and solid brass components. Should last a lifetime!
23 octobre 2021
Avis spontané
I order a signature faucet online and…
I order a signature faucet online and the experience could not have been better, I was kept up to date on every step of the shipping process all the way to delivery, After that it only got better as the faucet is beautiful and works like a dream add easy install and it’s a winner.
22 octobre 2021
Avis spontané
So far so good!
So far so good. The faucet is beautiful and feels well made. We have not installed yet, but plan on ordering a couple more faucets since they look so nice. Fast shipping and good price.
11 octobre 2021
Avis spontané
Quick to ship - loved the color
Quick to ship and loved the color of the faucet I chose!
29 septembre 2021
Avis spontané
Faucet is beautiful and functional
Faucet is beautiful and functional. Such an easy upgrade to my kitchen! I love the modern design & Touch Control!
4 juin 2021
Avis spontané
Product is terrible
Product is terrible. Touch function doesn’t work. Faucet doesn’t even turn on and I had a plumber install it. Cheaply made. Faucet head is extremely loose and nothing you can do to tighten it. Overall cheap product, Save your money
17 mai 2021
Avis spontané
Réponse de Signature Faucets
Hi! We are sorry to hear about your your experience but we want to thank you for your feedback. Please know that we are always available to help. Kindly reach out to us via email with your order details so that we can further assist you and resolve your concern. We look forward to your message.
Absolutely love my new faucet
Absolutely love my new faucet! I got the imperial touch activated brushed gold faucet and it look so beautiful in our kitchen and is super functional! Highly recommend!!
7 mai 2021
Avis spontané
Buyer beware!
We had a kitchen faucet installed professionally. The plumber said he has seen terrible craftsman ship and warned us against installing this faucet. However we took a chance and installed it anyway. 2nd day we noticed a leak on the counter by the on off switch. Then the 3 rd day our hardwood flooring had come up under the sink from a leak below! 4th day more water has leaked to the basement!!!
What a nightmare!!!! Thousands in damage!
Then we tried to reach out for a return or refund and no reply!!
Please don’t purchase from this company.
15 avril 2021
Avis spontané
Réponse de Signature Faucets
Hi Allison! We are sorry to learn about what happened! We can see that we responded to your email in a timely manner and provided you instructions and free label to return the item to us as per your request. As of this writing, a full refund has already been issued to your account. Nevertheless, our deepest apologies for the inconvenience this has caused. Should you have any concerns, please feel free to reach us back.
Beautiful Faucet!
Beautiful Faucet!! I received my faucet in a timely manner. It was the exact color I was hoping for. Sleek, modern, sophisticated look. A beautiful faucet overall.
29 décembre 2020
Avis spontané
Adulting made simple
My journey of finding a new faucet was just a breeze. The website was easy to navigate through. I purchased a beautiful gold faucet with a sensor on it. Once the order was processed it only took moments for me to receive a shipping notification via UPS. And faucet was here in no time!
12 décembre 2020
Avis spontané
my experience with signature faucets…
my experience with signature faucets has been INCREDIBLE! they have gone above and beyond for me. customer service is clearly a top priority for them (which honestly, feels hard to come by these days). i am so appreciative and wouldn’t hesitate for a second to recommend them. i feel like these days it’s more important to vote with our dollars - and i’m happy i invested my hard earned money with a company that cares.
1 décembre 2020
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.