SILKSILKY Avis 9 307

Réponse de SILKSILKY

19 mars 2025

Hi
We are truly sorry to hear that our silk bonnet did not meet your expectations. We completely understand your disappointment, and we sincerely apologize for any frustration this has caused.

At SilkSilky, we strive to provide high-quality products, and we greatly value your feedback. We will carefully review this issue to improve our sizing and descriptions to prevent similar concerns in the future.

We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue?

We would love to find a satisfactory solution for you. Please feel free to contact us at services@silksilky.com, and we will do our best to assist you.

Once again, we deeply regret this experience and appreciate your understanding.

Best regards,
SilkSilky Customer Service Team

Réponse de SILKSILKY

13 mars 2025

Hi,

We sincerely apologize for any inconvenience this has caused. We understand how important it is to receive your order on time, and we’re truly sorry to hear that you haven’t received your package.

Although the tracking information indicates that it has been delivered, we take your concerns seriously. We will immediately investigate the issue with the logistics company and arrange for a replacement package to be sent to you.

If you have any further questions, please don’t hesitate to reach out to us at services@silksilky.com. We will respond within 24 hours on business days.

Thank you for your patience and understanding.

Best regards,
SILKSILKY Customer Service Team

Réponse de SILKSILKY

13 mars 2025

Hi,

We sincerely apologize for any inconvenience this may have caused. If you haven’t received a confirmation email for your order, please check your spam or junk folder, as it may have been filtered there. If you still can’t find it, kindly let us know, and we’ll be happy to assist you further.

Thank you for choosing SILKSILKY. We appreciate your patience and support.

Best regards,
SILKSILKY Customer Support Team

Réponse de SILKSILKY

12 mars 2025

Hi,

We’re sorry to hear about your concerns. Please share your order number or the email used for the purchase, and we will be happy to assist you in resolving the issue.

Regarding the manufacturing origin, we understand your concerns. As the birthplace of silk with over two thousand years of history, China is renowned for its expertise in silk production. At SILKSILKY, we use premium 6A-grade silk to ensure superior quality, craftsmanship, and comfort.

If you have any further questions or need assistance, please don’t hesitate to reach out. We are here to help and ensure your satisfaction.

Thank you for your understanding and support.

Best regards,
SilkSilky Customer Service Team

Réponse de SILKSILKY

3 mars 2025

Hi
We apologize for this unpleasant experience.
Please feel assured that we provide a 30-day easy return or exchange service if you are not completely satisfied with your products from SILKSILKY.

We have tried to locate your order but are unable to find it due to the limited info you left. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.

If you have any problems, please contact us via services@silksilky.com, we will reply to you within 24 hours on our business days.

Réponse de SILKSILKY

24 févr. 2025

Cher(e),

Merci d’avoir pris le temps de partager votre avis. Nous regrettons sincèrement que votre expérience n’ait pas été à la hauteur de vos attentes.

Concernant la politique de retour, nous comprenons que le processus puisse être frustrant, surtout en ce qui concerne les frais de retour. Nous souhaitons vous rappeler que nous offrons un service de retour simple et que les frais sont en effet appliqués pour les retours internationaux, comme mentionné dans nos conditions de vente. Nous faisons tout notre possible pour rendre cette étape aussi claire et simple que possible pour nos clients.

En ce qui concerne la qualité de la soie, nous nous efforçons de n'utiliser que des matériaux de haute qualité pour garantir la meilleure expérience possible. Nous sommes désolés d'apprendre que le produit n'a pas répondu à vos attentes.

Nous prenons vos commentaires très au sérieux et ferons de notre mieux pour améliorer nos services et la qualité de nos produits. Si vous avez d’autres questions ou préoccupations, n’hésitez pas à nous contacter à services@silksilky.com. Nous nous engageons à répondre dans les plus brefs délais.

Merci encore pour vos retours, et nous espérons pouvoir améliorer votre expérience avec SILKSILKY.

Cordialement,

Réponse de SILKSILKY

21 févr. 2025

Hi，
Thank you for sharing your feedback, and we sincerely apologize for the delay in the delivery of your package. We completely understand your frustration with the prolonged transit time.

Please note that shipping delays can sometimes occur due to unforeseen circumstances, such as carrier issues or customs processing. We take these matters seriously and are committed to resolving them as quickly as possible.

Could you please provide us with your order number or the email address used to place the order? This will help us investigate the issue and assist you further in tracking your package.

We truly appreciate your feedback and hope to resolve this matter to your satisfaction. For any further assistance, please contact us directly at services@silksilky.com.

Best regards,
SILKSILKY