Fick hem använda varor men betalade fullt pris. När andra använder fyndvaror för sånt här säljer Silva de som nya och tar fullt betalt. Gör om. Gör rätt. Aldrig mer Silva.
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Lisez les avis des autres
4/5. Det enda jag kan klaga på är formuleringen "Leverans inom 2-4 dagar", vilket jag kan tolka som att jag får varan hem då. Men det dom menar är att varan skickas från deras lager inom given tid.... Voir plus
2 års garanti beskrivs det på hemsidan men när yttermaterialet på produkten sedan börjat flagna inom denna tid var enda svaret från kundtjänst "yttre faktorer" och "oaktsamhet" utan att specificera nä... Voir plus
Alltid ett bemötande så att man känner sig värdefull som kund. Hade oturen att en kompass gick sönder, vilket helt och hållet var mitt eget fel. Fick ändå ett trevligt bemötande och god hjälp med ink... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de sports
- aussi dans
- Fournisseur d'accessoires de bateau
- Magasin d'articles de course à pied
- Magasin de skis
- Magasin de vêtements et d'articles de plein air
- Sports d'aventure
Écrit par l'entreprise
Since 1933, our goal has been to develop outstanding outdoor equipment and to always keep moving forward. We highly value the opinions of our users, because without them, we wouldn’t be able to create, invent and develop the way we have, and still do today.
Coordonnées de contact
Stockholm, Suède
- marketing@silva.se
- silva.se
3,0
Moyen
566 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Silva Sweden
Thank you for your nice judgment, great to hear! You are always welcome back to us at Silva :)
Quick service and treatment of a return.
19 juin 2022
Réponse de Silva Sweden
Thank you for the kind words and the 5-star rating!
Minor issue with one of the compasses…
Minor issue with one of the compasses was solved by their customer service quick and without hesitation.
An example for many companies!
31 mai 2022
Avis spontané
Réponse de Silva Sweden
Thank you for the 5-star review! You are always welcome back to us at Silva :)
Réponse de Silva Sweden
Vad kul att höra att du gillar produkten, DU är alltid välkommen tillbaka till oss på SILVA :)
Great headlamp and customer service
Really satisfied with the Scout headlamp and also with customer service when I broke the battery cover on the lamp and needed a new one. Also the design of the cover has changed so its going to be harder to break this one. :)
25 avril 2022
Avis spontané
Réponse de Silva Sweden
Tack för de fina orden och det 5-stjärniga omdömet! Du är alltid välkommen tillbaka till oss på SILVA!
Comments about information on webpage
You need to have information about the dimensions of the compasses on the first page. I ordered the wrong size because I couldn't find that info. It is only available in the pdf with mounting instructions. Also the descriptions doesn't match. It said that the compass was for motor boats on the overview page but when I clicked to read more it said that it was for sailing boats. You better proof read the web page and test the links. Yours
20 avril 2022
In Love with the product
13 avril 2022
Réponse de Silva Sweden
Thank you for the 5-star review! You are always welcome back to us at Silva :)
Produkterna bra men logistik och…
Produkterna bra men logistik och transport urusel. Ni verkar inte ha förstått att en E-handelsköp är inte klart förrän kunden har varan i handen.
Jag bor på Munsö Ekerö och Ni skickar varan till ett hämtställe i Viksjö!!!!
Bilresan t.o.r. för att hämta var 120km. Helt orimligt att skicka till ett utlämningsställe så långt bort. Ni måste väl kunna läsa en karta??
Mvh Ove Långström
12 avril 2022
Réponse de Silva Sweden
Jättetråkigt att du har drabbats av detta, håller med att det inte är rimligt att du ska behöva åka så långt, det hade tyvärr blivit fel vid sorteringen av ditt paket. Vi är hemskt ledsna för detta. Vänligen kontakta silvasales@silva.se om du har några frågor, tack.
Réponse de Silva Sweden
Tack, Du är alltid välkommen tillbaka till oss på Silva!
It's working for now
It's working for now, I'll get back to you in a year.
Take care and stay safe!
6 avril 2022
Réponse de Silva Sweden
Thank you, you are always welcome back :)
Very disappointing quality in the new Silva Arc thumb compass.
Very disappointing quality in the new Silva Arc thumb compass. Bought my compass in summer 2021. An air bubble developed after a couple of months. Also, the compass needle got stuck from time to time during a run. I had the compass replaced under warranty. Received my new compass in November 2021 but also that compass developed exactly the same problem with air bubble and needle getting stuck.
I am mostly disappointed that I was sent a replacement compass after Silva had already discovered the design/manufacturing quality issues that the compass model had.
31 mars 2022
Avis spontané
Réponse de Silva Sweden
In the spring of 2021, Silva launched two new orienteering compass series - ARC and SPIKE. The compasses were re-designed with new construction, new visuals, and with new features. During the summer, problems with air bubbles appeared in the compasses and all sales were stopped. During the autumn and winter, intensive work has been carried out with hundreds of tests and analyzes, in collaboration with Scandinavian Orienteering Federations and elite orienteers. New compasses are now being produced at new suppliers with new design to prevent air bubbles, and with an updated, more stable compass needle. The new compasses will be available from mid-May
Bad om en klämma till ett vätskebälte…
Bad om en klämma till ett vätskebälte jag själv tappat bort. Får hemskickat direkt med ett handskrivet brev och en hälsning på ett handskrivet kort. Så bra kundservice att man nästa blir lite rörd!
15 mars 2022
Avis spontané
Réponse de Silva Sweden
Tack så hemskt mycket för dom fina orden!
Quality fallen off a cliff
Three compasses bought, and all three developed bubbles in less than 2 months. I have to admit I was warned about the plummeting quality standards since Silva shut down the Swedish factory and transferred to China - but I didn't think it would be as bad as this. Needless to say, I won't be buying Silva again as things stand (and that's after using their equipment for almost 50 years as a competitive orienteer).
13 mars 2022
Avis spontané
Réponse de Silva Sweden
In the spring of 2021, Silva launched two new orienteering compass series - ARC and SPIKE. The compasses were re-designed with new construction, new visuals, and with new features. During the summer, problems with air bubbles appeared in the compasses and all sales were stopped. During the autumn and winter, intensive work has been carried out with hundreds of tests and analyzes, in collaboration with Scandinavian Orienteering Federations and elite orienteers. New compasses are now being produced at new suppliers with new design to prevent air bubbles, and with an updated, more stable compass needle. The new compasses will be available from mid-May
Réponse de Silva Sweden
Tack för de fina orden :) Hoppas du snart är tillbaka hos oss.
Réponse de Silva Sweden
Tack för de fina orden och det 5-stjärniga omdömet! Du är alltid välkommen tillbaka till oss på SILVA!
Got my battery very fast but….!
Got my battery very fast but….!
I bought this battery because of the battery in the lamp I got as a Christmas gift from my friend didn’t work!!! And this new battery I bought didn’t fit to my adapter to charge it… I’m not happy with that.
The stars is for the fast service to send me the new battery I needed. But I can’t charge it 😞
23 février 2022
Réponse de Silva Sweden
Very sorry to hear that. Pls contact customer serive and they will help you further
Silva Trailrunner Lampe war nach erstem…
Silva Trailrunner Lampe war nach erstem Einsatz defekt. Support konnte nur bedingt weiterhelfen. Austauschlampe hält nun bisher.
Tragegefühl und Ausleuchtung ist echt spitze. Sehr empfehlenswert
14 février 2022
Avis spontané
Réponse de Silva Sweden
Tack för de fina orden och det 5-stjärniga omdömet!
I received very good help when i needed…
I received very good help when i needed a new battery. Good service and quick responce.
1 février 2022
Réponse de Silva Sweden
Thank you for the nice words!
Very satisfied with Silva
Very satisfied with Silva - both the headlamp and my shopping experience. High quality. The headlamp is really good without any “bumping” while running
30 janvier 2022
Réponse de Silva Sweden
Thank you for the 5-star review! You are always welcome back to us at Silva :)
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