Amber and Alex came to show me how the new updates facilitated label printing. They were patient and thorough in their explanations and where more than happy to answer all my questions. Top service, I... Voir plus
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Lisez les avis des autres
Always 5 Stars to Miro ! Silverfox labeling software is one of a kind but there are occasions where I need some assistance to locate a label or have a custom label made for us - thats where Miro and... Voir plus
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I contacted Customer Services and was quickly put through to Miro, who helped me set up one of our company’s existing labellers. He made everything straightforward, clear, and easy to follow. The who... Voir plus
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Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
Coordonnées de contact
Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, Royaume-Uni
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
The product was just what I wanted and…
The product was just what I wanted and the staff at Silverfox helped me in my understanding of the product.
3 janvier 2024
Réponse de Silver Fox
Hi Keiran,
Thank you so much for your review. I believe you spoke with Alex in the support team who set you up with the solution. I have passed your feedback across to him.
If you have any further questions, you are welcome to get in touch with the team. We are happy to help with any labelling queries.
All the best,
Henry
--
support@silverfox.co.uk sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
SEC electrical contractor based in London
Work for an electrical contractor based in London, primary use is wrap around labels and tie on SWA labels, will be using if for other needs as they arise, HV labels etc.
Prior to getting a silver fox printer we was ordering our labels on a per job basis, moving to printing our own I can say comfortably the printer paid for itself on the 1st job, customer service is fantastic always happy to help, special thanks for Amber who calls every couple months to check in and make sure we are getting on well with the printer, has a solid understanding of our use case and very helpful, definitely needs a promotion,
Also company offered a free one to one via teams just going over functions of the software, I’m somewhat of a tech and I still found it very useful, highly recommended.
16 janvier 2024
Avis spontané
Réponse de Silver Fox
Hi Jimi,
Thanks for your in-depth review. We appreciate it.
Amber gets a lot of praise on our review platforms, and for a good reason: she's a great team member, and contractors such as yourself seem to love speaking to her! A great asset to us at Silver Fox.
We're pleased to hear the payback period for your labelling solution was so short and that you enjoyed the training session.
Remember that you get as many of those as you want, so as and when we release new features that you think you need a bit more training on or a new member of the team joins who you would like to have the training, just get in touch with us, and we can book it in.
I will pass your kind review onto Amber, I know she will be pleased to hear such great feedback!
All the best,
Henry
--
support@silverfox.co.uk sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great support from the team
Great support from the team. Had some small problems with my license key, but replies were really fast. So i was able to solve my problem the same day!
11 janvier 2024
Avis spontané
Réponse de Silver Fox
Hi Tone,
Thanks for your review!
No one ever prints labels when they have time to kill - the speed at which we offer support must be quick to ensure projects don't slow down.
I have passed your kind feedback onto the Support Team - I believe you spoke with Miro.
If you would like to book any free-of-charge training to get the most out of your labelling solution, please let us know.
Have a lovely day!
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Friendly and Helpful
The Silver Fox Labacus Software is superb to work with very user friendly with many options to suit your needs.
Very approachable team especially Amber who I have been dealing with
10 janvier 2024
Avis spontané
Réponse de Silver Fox
Hi Danny,
Thank you for your kind feedback.
We work so hard as a company to make our Labacus Innovator® solution as user-friendly as possible.
Most of the improvements come off the back of user recommendations/suggestions, so it's always improving based on the customer's needs.
I have passed on your feedback to Amber. She is a really great member of the team and is very valued.
If you would like to book any free-of-charge training on the solution to make sure you are getting the most out of it, please don't hesitate to get in touch.
We hope to turn your 4-star to a 5-star in the future.
Have a lovely day!
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Silverfox - fantastic service
Silverfox has always provided a great service.
Amber Manly has always been a pleasure to deal with ensuring we are kept up to date with latest developments
20 décembre 2023
Avis spontané
Réponse de Silver Fox
Hi Neil,
Thanks for your review. Amber is such a great asset to the team, and we must say her customers love speaking to her. Her energy is infectious!
I will be sure to pass on your kind words, and Amber will be in touch next year to alert you to the latest improvements in our solution.
Thanks, and Merry Christmas!
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Thank you so much for your excellent…
Thank you so much for your excellent service and for always be willing to help! You are GREAT!
13 décembre 2023
Avis spontané
Réponse de Silver Fox
Hi Jana,
Thanks for your kind review!
Service is one of our core four values, so we're glad it shone through in this instance. The team does a fantastic job working with our customers to understand their challenges.
If you would like to book more support, please don't hesitate to get in touch!
We look forward to working with you more in the future.
Have a lovely day!
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Service
Service from Silverfox is always very quick, and staff are always accommodating and friendy.
However, products are a bit expensive, but are good quality.
12 décembre 2023
Avis spontané
Réponse de Silver Fox
Hi Julie,
Thank you for your kind review. It is much appreciated!
Service speed is something we don't take lightly. It's essential for our customers to not only receive their labels quickly but also be able to print them quickly, and if they have challenges that need troubleshooting - we have to be ready to help.
We're glad you enjoy the quality of the products. Unfortunately, the quality alongside the first class service, etc. means we are slightly more expensive than other products in the market.
But we hope we provide enough value with:
- Quality Product
- Fast and friendly service
- Free of charge support
- Free-of-charge training
- Free-of-charge feature updates
To make the slight increase worthwhile.
We hope to turn your 4-star to a 5-star in the future.
Have a lovely day!
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Lightning fast support from Silverfox
Silverfox have always been very professional, with lightning fast service and labeling solutions that are second to none.
Amber Manly has always been a pleasure to deal with ensuring all our needs are met and with free training to boot!
Thanks Silverfox!
12 décembre 2023
Avis spontané
Réponse de Silver Fox
Hi Barry,
Thank you for your review. We pride ourselves in our fast service and live by the phrase:
"No one ever prints labels when they have time to kill."
With that, we have to respond quickly and effectively to customer queries.
Amber is still relatively new to the Silver Fox family but is already highly valued and doing a great job working with customers. I will pass on your review to her!
The free training is a heavily utilised part of the service. We believe when someone is investing in our product, they should be fully equipped to use it as well as we do!
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Use the printer for labelling cables
Use the printer for labelling cables. Easy to use and support is very good.
7 décembre 2023
Avis spontané
Réponse de Silver Fox
Hi
Thank you for your review. We work hard to ensure that our solution is easy to use and that our support is as responsive as possible.
No one ever prints labels with time to kill!
If you require any further training, please get in touch with the team. It's all free of charge.
We hope to one day change your review from a 4 to a 5 star :)
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Great technical support
Great technical support! Working remotely in the Falkland Island has it challenges but a quick call over Microsoft teams and I was set up within minutes!!
Thank you Miro Wachulski
4 décembre 2023
Avis spontané
Réponse de Silver Fox
Hi Daniel,
Thank you for your review. There are several reviews on here mentioning Miro's excellent service. He and the rest of the support department do a fantastic job working with our users to ensure they get the most out of the solution.
If you require any further training, please get in touch with the team. It's all free of charge.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Silver Fox Recommended
Silver fox recently provided top grade labelling for my maritime business. The durability of their fox flow labels surprised us and we would definitely recommend.
19 octobre 2023
Avis spontané
Réponse de Silver Fox
Hi Marius,
Thank you for your feedback. Yes, our Fox-Flo® labels are used in marine environments all over the world, thanks to their robust testing for things like:
- Accelerated UV ageing
- LSZH
- Salt Mist Spray
- Etc.
We were happy to support you!
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
www.silverfox.co.uk
Highly Recommend
Dom and Alex are trustworthy guys, and very knowledgeable in their fields. Highly recommend working with them! Pester them with your label questions, they seem to have answers for everything.
29 novembre 2023
Avis spontané
Réponse de Silver Fox
Hi Fred,
Thanks for your review.
Yes, Dom & Alex are great. They're very knowledgeable about the industry and applications of the labels, as are the rest of the Silver Fox team.
I will pass your positive feedback on to them.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
Super Service
We and more importantly our clients are very happy with the labels.
I have had a number of issue (my end) and found Silver Fox very helpful & fast helping me resolve the issues.
I recently had a training session and found it very useful.
Delivery is always super fast which keeps the labels flowing.
28 novembre 2023
Avis spontané
Réponse de Silver Fox
Hi Bryan,
Thank you for the review.
I have passed your kind feedback on to the support team. The support side of label printers often flies under the radar when people consider which labelling solution they wish to purchase.
Our free-of-charge support and training saves engineers thousands of hours a year on projects, and it's a part of the service. The support team do a great job helping projects stay on track.
All the best,
Henry
--
support@silverfox.co.uk
sales@silverfox.co.uk
+44 (0) 1707 37 37 27
Réponse de Silver Fox
Hi Michael,
Thank you for the kind feedback.
The speed at which we get our orders out the door and to the customer is something we really take pride in. It helps that everything is manufactured in-house here in the UK.
If you have any questions, please get in touch with sales@silverfox.co.uk
Thanks!
Henry
Great team at Silver Fox
Great team at Silver Fox, very helpful and quick to process orders. Thanks all.
16 novembre 2023
Avis spontané
Réponse de Silver Fox
Hi Louise,
Thank you for your kind words. We are happy to support you.
As everything is manufactured in-house here in the UK, the same place as our Head Office, we can offer exceptionally short lead times to all customers without forgoing quality.
If you have any questions or would like to book some free-of-charge support or training, please contact support@silverfox.co.uk
Thanks,
Henry
I've Spoken with Miro a couple of times…
I've Spoken with Miro a couple of times as the Thermal Printer required a recalibration. Dropped an email with details of the issue I'm experiencing & a Teams link is sent back. No fuss, no bother. Just a calm knowledgeable voice to guide me through to resolution.
15 novembre 2023
Avis spontané
Réponse de Silver Fox
Hi,
Thanks for your kind review.
Miro is a fantastic team member and very knowledgeable. In fact, in the new year, he will celebrate his 10-year anniversary at Silver Fox. I have passed your review on to him.
If you have any further queries on the solution, feel free to contact the support team at support@silverfox.co.uk
All the best,
Henry
-Software could be updated.
-Software could be updated.
-I dont need to stare at the software version for 10 -seconds on startup.
-I would love to be able to pause the tutorials if i wish to do so.
Thank you for the support.
8 octobre 2023
Réponse de Silver Fox
Hi Stéphane.
Thank you for your feedback.
We are always trying to improve the experience of our users. I believe a team member has already contacted you to ask for more information on how we can improve the above aspects of our solution and how to help make your future experiences work more smoothly.
We thank you for your ongoing support and encourage you to get in touch with the team to use the free-of-charge support and training to make sure you are getting the most out of your investment.
Thanks,
Henry
Great customer service
I dealt with Nikki over the phone and she very quickly followed up with a quote by email. She was professional, knowledgeable and happy to help.
18 octobre 2023
Avis spontané
Réponse de Silver Fox
Hi Matthew.
Thank you very much for your review. Niki is a fantastic member of the team, and you're not alone in singing her praises. She embodies the care that the sales team has for all of our partners.
Remember, if you're using the Labacus Innovator® software, you get unlimited free-of-chare training to ensure you get the most out of your investment.
Sometimes 10 minutes of training can save you hours in the long run.
You can book it in by contacting support@silverfox.co.uk
Kind Regards,
Henry
your software made it convienient, However
your software made it convenient to print out the labels purchased. However, due to the cost of the software and the capabilities, I have reverted back to my Excell template. With the excel template, I have more options than the software can provide and automation. Considering the Cost of the labels and the cost of the software is what made me revert back to our previous methods.
20 septembre 2023
Réponse de Silver Fox
Hi James,
Thank you for your review. We are sorry you haven't had a 5-star experience from Silver Fox.
It sounds like you have a great solution with your Excel process, but I wanted to provide further context to some of the things you have highlighted in your review:
- I believe you utilise the Belden Labelflex solution. The software is a one-time cost, starting at just £120. With this software, you receive all the predesigned templates of the labels we produce and free-of-charge support and training to maximise your investment. Perhaps more importantly, in your case, free-of-charge feature updates. If you purchase the software today, when you start it back up again in ten years, you will have the most up-to-date version, with the most up-to-date labelling technologies, at no extra software development cost. In this sense, even the lowest investment is future-proof.
- I am unclear on what you mean by Excel providing more automation; as we develop the software in-house, we always look to improve our offering to our partners. If you are available, scheduling a quick call between our support team and you would be great so they can gather your feedback and improve the solution. This improvement, if made, would then be rolled out free-of-charge
- Naturally, the cost of the labels will be slightly higher than other labelling companies. The price of the labels includes the free-of-charge support, training, feature updates, etc. that I have mentioned previously. Many of our partners do not wish to have an out-of-date solution when it comes to printing or, worse, not be able to properly use the solution when they are pinched for a time at the end of the project. This is where the free-of-charge support comes in to help partners hit tight deadlines and ensure labelling does not derail a whole project. If you have purchased the labels through a BELDEN distributor, please share the details with sales@silverfox.co.uk so they can review whether the price you have been charged is suitable.
I will pass your feedback on to the support team, and hopefully, we can action that automation point for you and turn this into a 5-star review in the future.
Warm wishes,
Henry
Silver Fox
It's a great product, adaptable and produce quality labels fast. It has a clear print that ensures easy identification and reduces the time spent to figure out cables during installations, maintenance, or repairs. The SilverFox team is very accomodating and approachable with regards during the training. Keep it up the Good work.
5 octobre 2023
Avis spontané
Réponse de Silver Fox
Hi.
Thanks for your kind words and review. It's much appreciated. Silver Fox works hard to work with customers and distributors alike. To make sure that they have everything they need to use the solution.
Included with the Fox-in-a-Box® is:
- FOC training
- FOC support
- FOC feature updates
These unique aspects of the service we provide are what sets Silver Fox apart.
Thanks,
Henry
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