Amber and Alex came to show me how the new updates facilitated label printing. They were patient and thorough in their explanations and where more than happy to answer all my questions. Top service, I... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Always 5 Stars to Miro ! Silverfox labeling software is one of a kind but there are occasions where I need some assistance to locate a label or have a custom label made for us - thats where Miro and... Voir plus
L'entreprise a répondu
I contacted Customer Services and was quickly put through to Miro, who helped me set up one of our company’s existing labellers. He made everything straightforward, clear, and easy to follow. The who... Voir plus
L'entreprise a répondu
Amber has been brilliant to deal with. Easily contactable through various platforms to discuss anything. She makes ordering new labels easy and helps us understand which labels may be best for a spe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Silver Fox is a leading manufacturer of cable, wire, and pipe labels for various sectors worldwide, including Rail, Data, Power, Construction, Renewable Energy, and Oil & Gas. Based in the UK, Silver Fox ships globally either direct or by their ever-growing network of distributors. Silver Fox is unique in the marketplace having its own in-house software and time-saving solutions developed and manufactured at the head office in Hertfordshire.
Coordonnées de contact
Unit 2 Swallow Court, AL7 1SA, Welwyn Garden City, Royaume-Uni
- +44 (0) 1707 373727
- sales@silverfox.co.uk
- silverfox.co.uk
We are so happy with the support that…
We are so happy with the support that we are getting from Silver Fox . They were quite quick to respond to our quires and act without any delay .
2 octobre 2023
Avis spontané
Réponse de Silver Fox
Hi Shyam
Thanks for your kind words and review. It's much appreciated. Silver Fox works hard to work with customers and distributors alike. To make sure that they have everything they need to use the solution.
Included with the Fox-in-a-Box® is:
- FOC training
- FOC support
- FOC feature updates
These unique aspects of the service we provide are what sets Silver Fox apart.
Thanks,
Henry
FOX in a BOX is a great Product
FOX in a BOX is a great Product, adaptable, versatile and produce quality labels fast. Silver Fox are a pleasure to deal with, professional, knowledgeable but best of all approachable. answered all my questions and couldnt do enough to help!
19 septembre 2023
Avis spontané
Réponse de Silver Fox
Hi Mark,
Thank you for your kind words. We work hard to continuously provide our partners with the highest level of service and product.
The Fox-in-a-Box® contains free-of-charge feature updates to future-proof your investment and free-of-charge training and support. If you have any questions on how to get the most out of your investment or would like to book a training session with the team, please contact:
support@silverfox.co.uk
Kind Regards,
Henry
Great product that met my exact…
Great product that met my exact requirements. The team worked with me continuously to understand what label types were required and support with professional advice throughout the installation process. Would recommend to anyone looking for new labels.
21 juillet 2023
Avis spontané
Réponse de Silver Fox
Hi Jack,
Service is one of our core values at Silver Fox, and we're glad this shone through in this instance. We work hard to put the customer's projects and requirements first.
Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling
Kind Regards,
Henry
Fantastic experience
Fantastic experience. High quality product. Round the clock support from the team for all our queries (and there were a few!) Able to print exactly what we wanted at exactly the time we wanted. Thanks to the team.
11 septembre 2023
Avis spontané
Réponse de Silver Fox
Hi Scott,
We are here to answer any questions you may have. Your projects have enough moving pieces to have challenges when it comes to the labelling stage, which is the last thing we want. We're glad we were able to support you.
Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling
Kind Regards,
Henry
Really great quality…
Have just started using Silver Fox labels and will never go back. Easy to use and brilliant quality. Highly recommended! Great quality for a reasonable price. Wish I’d tried them sooner!
15 septembre 2023
Avis spontané
Réponse de Silver Fox
Hi Robin,
Thank you for your kind words and feedback. We work hard to make sure our products are of the highest quality; it helps that we manufacture everything in-house.
Don't forget to follow our LinkedIn page to stay updated with the latest happenings at Silver Fox - https://www.linkedin.com/company/silver-fox-labelling
Kind Regards,
Henry
Great company and great products
Great company and great products. The wrap-around labels they produced were great. Lots of label options. Price was quite high, I thought, but I guess you have to pay for good product. Software price is also high, so I got Silver Fox to print and ship the labels to me. We'd have to do a lot of labels to make this worth investing in. A bit disappointed with the results as they had a white band around a coloured label. I would have thought this could have been eliminated in the software, so not really willing to invest in that.....
13 septembre 2023
Avis spontané
Réponse de Silver Fox
Hi Graham. I hope you are well. Thank you for the feedback; it is always welcome and helps us improve.
The white border around the labels printed on a colour laser printer is intentionally there to avoid any bleed between labels next to each other if those labels happen to be different colours. e.g. a blue next to a green.
I understand from speaking to the salesperson who serviced your pre-print order that all of your labels were green, so I can understand your frustration with the white outer band. But the white borders are there for a good reason and have minimal impact on the colour coding of the label. Your salesperson also mentioned that he did share pictures of the white band with you to confirm it was suitable before finalising the job.
We apologise for you not being willing to invest in the software to print the labels yourself. For your reference, this is currently a one-time fee of £231.00 + VAT, which includes:
- FOC remote training to get you up and running as soon as possible
- FOC remote support to ensure your projects do not stall at any labelling stage
- Most notably, FOC feature updates, which means after the one-time fee, in 5 years, you will have the most up-to-date version at no extra cost.
Finally, should you not be willing to invest in the software, you also have the option to download the free trial, in which you receive nine separate, non-consecutive days of trial to conduct your printing.
You can see that here - https://silverfox.co.uk/products/labacus-innovator-professional-thermal-laser?variant=45297769775394
We hope to change your 4-star to a 5-star in the future.
Warm regards,
Henry
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