Silvermine Avis 98

Always quick delivery and well packaged, great service and products. Highly recommend.

Again... service at it's best! Silvermine is my go to for all Japanese pokemon products for the simple reason of, great service with hassles, product always arrive in top condition. The shipping has always got me, as I never pay for next day delivery yet there it is, the next day when ordered early enough, which saves on paying for the fast delivery service. I have now used these guys everytime for my import products and always will, from pokemon to One piece. It's a shame I live so far from them, otherwise I'd like to go and thank them personally for their service.

Silvermine.app, you guys rock! Thanks a million and look forward to ordering from you again and again! Thanks!

Good prices, item was well packaged and extremely fast delivery. Overall a great experience. Will be my go to for Pokemon TCG moving forwards.

Excellent service, product delivered quickly and in perfect condition. I needed a quick delivery and Simon was able to organise this for me and was very helpful and responsive. I'll be ordering from here again for sure.

I’ve been using Silvermine for around 1 year now. Never fail to impress and deliver. Delivery is always super fast; you can tell how hard they work by the speed of shipping, outstanding customer service and overall fantastic service.

Really great selection of product to buy, pre order etc. Prices are always competitive and delivered in excellent condition. Always keep you up to date of shipments/pre orders and fast to reply to any query or issue you may have.

Couldn’t ask for more, I hope for big things for the guys at Silvermine. 5* Company.

Extremely fast delivery items sealed and in great condition. I have ordered more for this reason. Recommended 👍🏻

Great, ordered a item and it arrived next day, very well packed, so you know your item will be safe when it arrives, honeslty best packed item I have got in a long time

What a great company! Great customer service who go above and beyond and really make you feel valued. A mistake had occurred however that was immediately remedied with a fair resolution and a quick one! I will definitely place many more orders with these as I already have done after the great customer service I have received. Keep up the great work guys! Thank you again.

This is my second time purchasing from them, the items were received with 24 hours of ordering, great service!

This company/seller are fantastic, I tell you not.
I've ordered a few times from them and nothing but excellent customer service. All my items have come when stated, a problem I did have it was fixed extremely quickly with no hassle. With that experience you will use time and time again.
Would definitely recommend using thos company/seller.
💯

I grabbed PRB02 on release and was amazed at the speed - it shipped Monday from Japan and was at my door on Tuesday. The box was well-packaged and in perfect condition.

I ordered five 151 slim boxes and they arrived about a week later with no issues. I was a bit worried the order might get cancelled with prices changing, but everything turned up perfectly.

Great range of products, fast delivery and fantastic customer service! Couldn't recommend more for anyone interested in TCG!!

I decided to try some loose sv1v packs and was so pleased with the pulls. I wasn't expecting much but ended up with a UR and an SR from just 15 packs - I'm quite happy!

My delivery took a bit longer than the 2-3 days the site stated. While the delay from a weekend release makes sense, it would have been better if that was mentioned on the site from the start.

It's great knowing their Pokémon items are authentic Japanese products and are never resealed. Every order I've placed has had fast shipping and felt completely trustworthy.

I've placed a few orders and the service is so reliable. In-stock items usually ship the same day and arrive the next, though pre-orders understandably take a bit longer.

My only small gripe is that popular items sell out so fast and don't seem to get restocked. It's a bit frustrating when you miss out on something you wanted.

They sent me the wrong item by mistake, but their customer service was fantastic. I emailed them and they sorted it out right away - the correct one arrived just two days later.

I purchased a sealed Pokémon 151C booster box for my collection. When it arrived, the outer box was visibly damaged, with a crushed corner and torn shrink wrap — completely unacceptable for a sealed collector’s item priced at £105. The packaging was solid, so the damage clearly occurred before dispatch.

When I raised this with Silvermine, they refused to recognise it as a defect, claiming that “standard trading card definitions” do not require mint condition unless requested at checkout. That’s not how UK consumer law works. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and as described, and the condition of the packaging matters for collectible items. I should not have to request basic quality assurance in a note.

Only after quoting the law multiple times did they agree to refund me — but they continued to deny responsibility and acted like they were doing me a favour. Their own return policy also misstates the law, offering only 14 days for returns and mentioning admin/restocking fees even for defective items.

I’ve reported their conduct to Citizens Advice and Trading Standards, as consumers deserve better.

Buy from them only if you’re willing to risk receiving damaged goods with no upfront accountability.

IN RESPONSE TO THEIR REPLY
1. They downplayed the issue
Despite visible damage to a sealed product (crushed corner, torn shrink wrap), they initially denied it was defective. They claimed I should have left a note if I wanted “mint condition” — something unreasonable when buying a sealed collectible at full price.
2. They reframed the disagreement
In their Trustpilot response, they wrote that “we were unable to reach an agreement regarding the return arrangements” — implying I was being difficult. In fact, I only asked for what I am legally entitled to: a return with costs covered, or a partial refund if I chose to keep the item.
3. They imply their refund was generous
The refund is being portrayed as goodwill, when it is in fact a legal obligation under UK consumer law for faulty goods. Covering return postage is not optional — it’s required.
4. Customer focus seems performative
Their claim of reviewing policies feels like an attempt to appear responsive without admitting any actual wrongdoing. A collector shouldn’t need to request “mint condition” for sealed product to arrive undamaged.

⸻

Bottom line: I appreciate the eventual refund, but I’m disappointed by how the situation was handled — with deflection, vague reassurances, and a lack of accountability. I expect better transparency and respect for collectors and consumer law.

Update: After processing the item refund, they failed to reimburse my return postage. Only once I chased them did they admit it, calling it an “oversight” — but in earlier emails they never asked for my details, so it clearly wasn’t forgotten.