Ordered 2 Scanpan frying pans. Checked the price through the manufacturing company but found these cheaper with ‘Simmer & Slice’ They arrived today, you can feel the quality these pans offer - would... Voir plus
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Would be lovely to review my purchases but to-date not received! Saw on the tracking they were supposed to deliver and said that there was nobody there. I was in all day and no one attempted deliver... Voir plus
L'entreprise a répondu
Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... Voir plus
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Simmer & Slice, we believe great food brings people together, and every great meal starts with the right tools. Based at Trentham Shopping Village in Stoke-on-Trent, we're an independent cookshop built around a genuine love of cooking, baking, entertaining and everything that happens around the kitchen table. We carefully select cookware, knives, bakeware, gadgets and gifts that offer real quality, performance and value. Whether you're a seasoned home cook, an enthusiastic beginner or searching for the perfect gift, we're here to help you find products you'll enjoy using for years to come. What makes us different isn't just what we sell, it's how we sell it. We believe in proper customer service, honest advice and taking the time to help people make the right choice. No hard sell, no gimmicks, just knowledgeable people who are passionate about food, cooking and the products we stock. As an independent business, we're proud to be part of the local community and proud to champion brands that share our commitment to quality and craftsmanship. Our aim is simple: to help make cooking more enjoyable, more rewarding and a little more special, every single day.
Coordonnées de contact
Unit 39, Trentham Retail Village, ST4 8AX, Stoke on Trent, Royaume-Uni
- 01782 572919
- info@simmerandslice.co.uk
- simmerandslice.co.uk
4,3
Excellent
313 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Fantastic customer service department and high quality products.
I contacted ilovehaus about sourcing a spare part for an item that they stock. The support team went 'over and above' to track down the part and, in this instance, supplied it cost-free although the problem had not been 'of their making'. They have a new customer for life and I love the quality of the brands that they offer.
25 février 2022
Excellent service
Ordered a tomato knife. Excellent service from start to finish. Item arrived very well packaged. I was unable to find an exact replacement for my vintage tomato knife but this one a very suitable alternative. Would definitely recommend this company if you expect good service.
18 février 2022
Avis spontané
Packaged well
Packaged well, arrived in good time. We even had an email advising us that delivery would be delayed as the ferry was cancelled due to adverse weather. Excellent service. We would recommend this company.Not used the item yet as it is a gift, so cannot comment on that.
17 février 2022
I am happy to order at ilovehaus
The packaging was solid and arrived without any problems.
It was accompanied by a message and I thought it was a very good customer service.
I would like to purchase the product again
15 février 2022
Just perfect
Great service, prompt delivery, great price and a bonus free gift… just perfect!
10 février 2022
Brilliant responsive customer service…
Brilliant responsive customer service and top brands!
6 février 2022
Faultless in all aspects
25 janvier 2022
Great Customer Service
I am deeply impressed by the level of customer service I have received from ilovehaus and SanPan overall. The team has been fantastic in the way they have supported me through queries and the level of understanding and empathy was unparalleled to any other experience I had. They have definitely gained a very loyal customer.
24 janvier 2022
Avis spontané
Wusthof knives.
Wusthof knives.
Excellent product. Haus fulfilled my order immaculately and at a competitive price. I was surprised at the speed of delivery particularly as they first had to phone me to verify that I am old enough to buy knives, (I am 76).
11 janvier 2022
Great website with beautifully crafted…
Great website with beautifully crafted high end products. Competitive price, delivery very fast and item professionally packaged, which is what I want from a business. Highly recommend and a nice touch with the personal note inside from ‘Lucie’ which goes a long way 😊
10 janvier 2022
Excellent service
6 janvier 2022
From payment to delivery of goods
From payment to delivery of goods. Fantastic service.
5 janvier 2022
Just fabulous
Perfect customer service every time and the quality of the items are fab
11 décembre 2021
Ok I will buy again
11 décembre 2021
Out standing service and communication…
Out standing service and communication from Katie at Haus, cheerful, efficient meticulous. We had two faulty wusthof knives, they were well used and I expected to pay for the repairs. Plainly guarantee is a word that means something at Wusthof. They replaced them both. Super impressive service. Never has sticking to quality purchases been better rewarded. A company as good as it’s word represented by an exceptional ambassador thank you Katie
9 décembre 2021
Avis spontané
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