I am so pleased with the customer serviced from Simpled. Prompt replies even though its weekend. Exchanged of information thru emails are very fast and efficient. Their ability and willingness to s... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Simpled are a refreshing company to do business with. Purchased a Smart Lock SS Slim Series in black. On arrival the product is clearly high quality in its presentation and build quality. The... Voir plus
I recently changed from a Yale Keyfree lock and needed a clean way to patch the leftover holes without replacing the entire door. These repair plates from Simpled were exactly what I was looking for.... Voir plus
Simpled have been great to deal with. They are very professional, very responsive and understand the customers needs. Their products are excellent with great feature that I am still discovering. I h... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Simpled is a London-based tech company rolling out innovative IoT devices to elevate your smart home experience.
Coordonnées de contact
85 Great Portland Street, W1W 7LT, London, Royaume-Uni
- +44 20 7096 0096
- Support@simpled.tech
- simpled.uk
4,6
Excellent
369 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent customer service
I have a couple of Simpled locks, and they advised me beforehand as to whether they would fit my unusual doors. They are neat, easy to fit and save fiddling around with keys which is great. I did have a problem with one lock which I think was probably due to water ingress, but the lock was replaced quickly and without fuss. Excellent customer service.
25 septembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your great review! We're glad to hear that our team was able to assist you with finding the right locks for your unusual doors. It’s wonderful to know that you find them neat and easy to install. We're also pleased that we could quickly resolve the issue with your lock and provide a replacement without any hassle. Your feedback about our customer service means a lot to us. If you have any more questions or need assistance in the future, feel free to reach out. Enjoy your Simpled locks!
Outstanding
I contacted Simpled Support Team by email at 13.42 hrs. on Monday the 23rd September 2024 to make an enquiry about the installation of a Simpled Slim Series Smart Lock which I had purchased on the 17th September; the installation was purchased as part of the order for the lock & the installer was to reach out to me to arrange an installation date. The lock was delivered on the 19th September & I wished to know when I could expect the installer to contact me.
At 14.00 hrs. on the 23rd, I received a response from Simpled requesting information which I had already provided at the time of placing the order & I replied accordingly.
At 16.12 hrs., I received another email confirming that my information had been forwarded to the installers & that they would contact me to arrange installation.
At 16.23 hrs. I received a telephone call from the installers & arrangements were made for the lock to be installed on Thursday 26th September.
I am very impressed & reassured by the quality of Simpled customer services. In particular, the speed & efficiency with which my query was dealt with by Natalie deserves special mention —thank you Natalie.
UPDATE
The locksmith arrived as arranged & my new lock is now up & running with no hitches apart from minor mods to the door. Setting up the lock for fingerprint, fob & ‘phone tag access & adding the Wi-Fi gateway was an absolute breeze. A huge improvement on the Yale smart lock which I had previously.
My overall experience in my dealings with Simpled, from the ordering, delivery, installation & communications has been faultless & I congratulate them on their professionalism & the quality of their products.
23 septembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for taking the time to share your experience! We’re thrilled to hear about the prompt and efficient support you received from our team, especially from Natalie. It’s great to know that your installation arrangements were handled quickly and smoothly. Your satisfaction is incredibly important to us, and we appreciate your kind words. If you have any further questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new Simpled Slim Series Smart Lock!
Brilliant customer support
I bought several locks over a year ago and have been very delighted with them since. They’re easy to install, look great and work brilliantly. This review though is because I had a problem with a bit of weather damage to the front of our back door lock. I contacted the customer support for advice on a repair and received a free replacement unit 24 hours later. Brilliant support.
21 septembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful review! We’re so glad to hear that you’ve been delighted with your locks and found them easy to install and visually appealing. It’s great to know that our customer support team was able to assist you swiftly with a replacement after your weather damage issue. Your satisfaction is our top priority, and your feedback means a lot to us! If you ever need further assistance, please don’t hesitate to reach out. Enjoy your locks!
Very happy with Simpled smart lock door…
Very happy with Simpled smart lock door handle. Easy to fit and install. Only needed to drill one more hole. Work right away after installation. Fingerprint unlock is great although can take a couple of tries if wet hand or in rainy condition. Can be also unlocked via the app ,pin code and also with smart tags which are included with purchase. Customer support is also fantastic. Very happy and would recommend.
10 septembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We’re thrilled to hear that you found our Simpled smart lock easy to install and that it’s working well for you. It’s great to know that you appreciate the multiple unlocking options, including the fingerprint feature. We also value your feedback regarding wet conditions and will continue to improve our products. Thank you for highlighting our customer support; your recommendation means a lot to us! If you need anything in the future, don’t hesitate to reach out. Enjoy your smart lock!
Really good quality locks
Really good quality locks. They are complex and I had an issue with one. The support team were right on it, a quick video to show the issue and replacement sent with no hassle.
You can be safe buying these. They work brilliantly and with the support behind you there will be no issues,
9 septembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your amazing review! We’re glad to hear that you’re pleased with the quality of our locks and that our support team was quick to address your issue. It’s great to know that you found the replacement process hassle-free. Your trust in our products and service means a lot to us! If you have any further questions or need assistance, feel free to reach out anytime. Enjoy your locks!
Awesome customer service team
Awesome customer service team. Great support to ensure the compatibility of the smart lock product and the door, with lots of technical details. Also, the admin team was wonderful to provide logistic support.
3 septembre 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We're thrilled to hear that our customer service team provided you with great support and ensured the compatibility of your smart lock. It’s wonderful to know that our admin team also met your logistical needs. Your feedback is greatly appreciated, and we’re here to assist you whenever you need help in the future! Enjoy your smart lock!
Good product and services
Great product. But what is better is the after sales services. My lock was failed, email sent to the company and they even replied during the holiday and I got the replacement in just a few days. Highly appreciated.
29 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful review! We're so glad to hear that you had a positive experience with our after-sales service, especially during the holiday period. Your satisfaction is our priority, and it's great to know we could assist you quickly with the replacement. We appreciate your kind words and look forward to serving you again in the future!
It's really a simple to use smart lock
It's really a simple to use smart lock. Beautiful outlook!
Installation service is superb!
Highly recommended!
29 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We're thrilled to hear that you find our smart lock easy to use and visually appealing. It’s great to know that you had a superb installation experience as well. Your recommendation means a lot to us! If you need any assistance in the future, don’t hesitate to reach out. Enjoy your new lock!
I bought a lock a few days ago and I…
I bought a lock a few days ago and I haven't installed it yet because I take it with me abroad, but thanks to the great service I managed to avoid several serious mistakes when purchasing and choosing the right lock and mortise. The doors I have are old and unusual, so even the length of the installation screws had to be different than in standard doors. So far, I am impressed by the communication and professionalism, especially since nowadays it is rare to talk to a real person on the phone, especially one so nice and helpful.
21 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your thoughtful review! We're delighted to hear that our team could assist you in making the right choice for your lock, especially given the unique requirements of your doors. It’s great to know that our communication and professionalism made a positive impression on you. We appreciate your kind words and look forward to hearing how the installation goes once you're back. If you have any further questions or need assistance in the future, feel free to reach out anytime! Safe travels!
Perfect
Bought this amazing smart lock last year. Unfortunately, there was an issue recently and I had cause to contact customer services.
Sara, responded incredibly quickly, resolved the problem very efficiently and a new part was dispatched the next day.
Absolute 5 star service
Thank you
14 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful review! We're so glad to hear that Sara provided you with quick and efficient service to resolve your issue. Your satisfaction is our top priority, and we appreciate your kind words about our customer service. If you ever need further assistance, please don’t hesitate to reach out. Thank you for choosing Simpled!
Amazing products with great customer service to match
Absolutely great product which I've fallen in love with, not sure how I've lasted this long without a smart lock. Customer service were great in answering all of my queries and responded the same day.
If you buy any smart product this year, make sure it's a lock from Simpled!
19 août 2024
Avis spontané
Réponse de simpled.uk
Thank you so much for your enthusiastic review! We’re thrilled to hear that you love your smart lock and that our customer service team was able to assist you promptly. Your recommendation means the world to us! If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy the convenience of your new lock!
Superb after sales services
Superb after sales services, prompt and efficient. Highly recommended. 👍🏼
5 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We're delighted to hear that you had a superb experience with our after-sales service. Your recommendation means a lot to us, and we’re always here to assist you whenever you need. Thanks for choosing Simpled! 👍🏼
Ordering went great and pleased with the price and the lock, but...
Ordering went great and pleased with the price and the lock, but communications between ordering and delivery could improve, ie dispatch notice, tracking etc.
Also, the Live Chat is useless and no human will reply. Same goes for the online contact form, never got a reply
15 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your feedback. We're glad to hear you were pleased with the ordering process and the lock itself. We apologize for the communication issues you experienced regarding dispatch notifications and tracking. Your insights are valuable, and we’re actively working to improve our communication methods. We're also sorry to hear about your experience with our Live Chat and online contact form; we’ll be looking into that as well. If you need any assistance in the future, please feel free to reach out directly, and we’ll ensure you receive the help you need. Thank you for bringing this to our attention!
These smart locks are amazing
These smart locks are amazing.
i have 2 autistic children that are escape artists and cause havoc in rooms they shouldn’t be in. these smart locks are a game changer and let me have complete control over which rooms are entered.
the service is also fantastic. very reccomended.
19 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience! We're so glad to hear that our smart locks have made a positive difference for you and your family. It’s wonderful to know that they provide you with the control you need for safety and peace of mind. We appreciate your kind words about our service, and we’re always here to help. Thank you for your recommendation!
Great looking product
Great looking product, easy set up with the app.
Customer service was second to none, breath of fresh air to actually get to speak to a human, problems sorted in no time at all.
15 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your wonderful review! We're thrilled to hear that you found our product great-looking and easy to set up. Our customer service team is always here to help, and we're glad you had a positive experience speaking with them. Your feedback is greatly appreciated, and we’re here for you whenever you need assistance. Enjoy your new lock!
Good products, and great service
I purchased my lock from Simpled around 9 months ago, and was impressed with the product itself which worked really efficiently, but particularly with the support I received in dealing with one or two issues I encountered during installation.
Roll forward to a few weeks ago, and unfortunately part of the lock started to work loose. On letting the company know they've worked with me to resolve this issue, including supplying a full replacement unit when a spare part was unable to be sourced. Really impressed, and would recommend.
16 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for sharing your experience! We’re glad to hear that you found our lock efficient and that our support team could assist you during installation. It’s our priority to ensure our customers are satisfied, so we appreciate your understanding when it came to the issue you encountered. Your recommendation means a lot to us, and we’re here to help anytime you need assistance in the future. Enjoy your lock!
I have 11 x Simpled smartlocks
I have 11 x Simpled smartlocks, integrated with the gateway & Remotelock online system.
Amazing product quality, great customer service. Very impressed.
16 août 2024
Avis spontané
Réponse de simpled.uk
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Simpled smart locks and the integration with our gateway and Remotelock online system. It’s great to know that you’re impressed with the product quality and our customer service. If you ever have any questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Superb service when lock broke after 18 months
So, the true measure of product support always comes in how they respond when something goes wrong. Last week my smart lock broke after 18 months perfect use and would no longer lock. I called their support Monday morning, call was answered almost straight away and immediately owned. I provided a video of the issue and they arranged for a replacement lock to be sent out for next day delivery and which promptly arrived yesterday! Doesn't get better than that!
12 août 2024
Avis spontané
Réponse de simpled.uk
Thank you for your fantastic review! We’re thrilled to hear that our support team was able to respond so quickly and effectively when you encountered an issue with your smart lock. It's great to know that the replacement process was smooth and that you received your new lock promptly. Your satisfaction is our top priority, and we truly appreciate your recognition of our customer service. If you need anything else in the future, please don’t hesitate to reach out. Thank you for choosing Simpled!
Excellent human contact with sales and support and simple to configure in app.
Looked at quite a few options for a smart lock on multilock composite front door. Simpled were only supplier I could reliably contact and get to speak to someone who was knowledgeable about their product.
Although it is sold as 'DIY' the 'Retrofit any door in 5 mins' is a touch optimistic on composite (GRP, steel and wood) doors, I used a local locksmith, who had no problems fitting the mechanical side of the install. Once registered with TTLock the setup was straightforward, also fitted a door sensor and WiFi gateway. App is on iPad and Samsung phone, works fine on both. Fingerprint setup easy, only thing to note is that passcodes default to 8 digits and you cannot edit the length in the app until been used once to unlock.
In summary, product is as described, really good to have fobs and emergency keys included.
16 juillet 2024
Avis spontané
Réponse de simpled.uk
Thank you for your detailed review! We’re glad to hear that you found our customer support helpful and knowledgeable when looking for a smart lock for your composite front door.
We appreciate your insights on the installation process and your experience with the TTLock app, as well as your feedback on the passcode settings. Your feedback is invaluable and helps us improve our instructions for future customers.
It’s great to know you’re enjoying the additional features like the fobs and emergency keys. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing Simpled!
Réponse de simpled.uk
Thank you for your kind words! We’re thrilled to hear that you’re enjoying our products and that our support team has made a positive impression. Your satisfaction is our priority, and we’re here to help whenever you need assistance. Thanks for choosing Simpled!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.