SIMPLE Mobile Avis 506

So I buy a brand new phone at CVS for a good price because my old phone stopped working all I needed to do was take my SIM card out my old phone and put it into my new simple mobile phone and they told my phone is locked so I have to have 60 days worth of services before my phone unlocks so I can put my old SIM card in my new phone I never hard such a thing if I buy the phone outright with my own money paid in full why is the phone locked I dnt see one good review on this comptey what a joke

Simple mobile charged my card and double charged me they didn't apply the charges to my account or anything they just took my money and kept it, called they said they see the charges and woul refund my money but never did, I've never saw how a company can just charge your card for no reason and steal your money. I did a dispute with my card and the claimed I authorized the charged so simple mobile is a scam they are robbing people and I can't believe that can go on in America.

5 Day without Phone Service, Messages Service, Data/Internet Service / Can Not make calls or receive calls, Can Not send or receive Messages, Can Not access the Internet. Many Phone Calls, Many STUPID Virtual Assistant prompts, many "Client/Service Reps" telling me to turn the phone Off/On again...Take the SIM Card Out/In again...hours on another phone trying to fix the problem(s)...the they tell me to get a NEW SIM Card...that will take from 3 - 5 days without service!

This is worst company ever!!!! They suck they lie and cannot fix issues. They don't add data when you purchase additional if anyone does that they will notice how fast it runs out. They are never applying the amount of data they are saying. I watched account to see data increase it never did.

Horrible customer service. I highly wouldn’t recommend. Make extra transactions on your card will never get a refund !

The simple mobile Hotspot was hacked and they have no security department to investigate, and pathetic customer service is in the Philippines.
The Hotspot is going in the trash, as should Simple Mobile.

I was with them for over 8 years I would never recommend them to anyone. You do not get connections in some areas, I have a $32 plan and use my home data almost every day because I'm home on the 11th of the month is when my payment is due by the 5 or the other month my data runs out because they want me to buy more data they are a scam so I switch to mint mobile and get more data and pay less $25 per Month and get 20gb while simple mobile gave 10 for $32 I did have their $45 plan then I downgrade to $32 because having the $45 plan I always used my home wifi so I downgrade to $32 plan and even then I should never use up all that data but the criminals find ways to finish my data from the 17th of the month to the 5th of the following month so I get tired of that garbage and switch to mint mobile where I pay less and get more data. Not to mention 3 months for $15 unlimited to sign up after 3 months $25 for 20GB or $30 for unlimited

Simple mobile gives away the number without even telling you and now that I’m trying to get a new one they are saying I need a new SIM card the same one that THEY GAVE ME this company is terrible

I redeemed my points online for Amazon gift card, and I haven't received any email confirmation, so I called customer service, and the guy didn't even help me he said it's expired already. his name was Jerry, and
I asked him to transfer me to manager so I could talk to him but he said I'm sorry but I can't. And now I don't have my 10100 point. I've been with them maybe 5 years already.

Simple mobile refused to compensate me for a phone service plan they owed me due to a de in shipping of replacement phone they really don't need to be in business because lying to customers not good

This company is is probably one of the worst I've encountered yet. Their çustomer service is based in India,v great way to get scammed. Simple Mobile will lie to you, they will send you two different areas without any resolution and they have horrible customer service! This will be my last month with them as I am finding another company to be my carrier. Told me that my phone was broken and that I needed a new one by what was wrong with it and actually it was on there and they had something turned off and now I'm stuck with a totally incompetent and useless phone that doesn't work at all! Save yourself and do not do business with these people they are the worst!

i lost my phone which was never bought through simple mobile it was bough striaght out from apple so while i was going to wait on my replacement i was going to use my duaghters phone because she barley uses it only her ipad so when i called simple mobile very tarshy poor communication and they hang up on you trying to get my number switched to my daughters phone lady says umm we are unable to authenticate the transfer we are very sorry as i stated to her my daughters phone is unlocked to any carrier but she wanted to me to purchase a new line and sim card i said hell no why would i do that when i already gave these bxxx money for a line yall cant even switch over she then began to yall calling me a dumb ass i said i might be a dumb ass for spending money with this poor as trashy ass company but yall will not get another dime from me i disputed charges with my bank they ended up having to pay me back $850.00 for charging me when services werent even used lol who is the dumb bxxx now i dont recommend this shit hole company to a dog with a cell phone

Awful customer service he called me literally refused to repeat my address to see if he got it correct and couldn’t look up my order number when I gave him my order number along with tracking number, he goes like ohh you have to check with usps cause I can’t track it like dude that’s what you’re there for and idk what service u use to send packages usps is ups I’m not sure. Nasty indonasia call code when u call and they’re awfully mean to you.

I purchased a hotspot device and got a one month subscription on 9/25/24. Their hotspot device was defective after using it for a day. After multiple phone calls, they agreed to replace the defective device. It took them 6 week to send me a replacement device due to the device being on backorder according to them. It was like pulling teeth to get a replacement device. In the meantime my subscription had expired as the month subscription ended 10/25 and I didn't get the replacement device until 11/10/24. They had promised to give him a month subscription credit but they lied as when I called today to get the credit so I can activate my hotspot, they refused to honor what they said they would honor. I wasted so much time on the phone with multiple calls. I would never use them again and I recommend for no one to use them

Traveler from Australia, worst experience I have ever had trying to get a mobile service to work. I am a software developer so I think I should be able to set it up. Server errors, transaction could not be processed error, blank pages, infinite loading, blank support pages. Also just the SIM card was 10$ usd with no credit on it. Total total scam please avoid buy any other SIM card.

This company is garbage! Never ever, ever, ever purchase one of their phones or Sims cards. They sold me the wrong sims card for my phone but wouldn't give me a refund. People from now on please check the reviews before you "BUY ANYTHING "! Phones, cars, clothes, TV's, furniture, homes, move in neighborhoods, hire services! Always check the reviews on rip-off reports. Businesses that do good business only deserves you business!! 😡

I will never recommend anyone to this company any more because they don't get a well trained and willing to help their customers.
A new sim card registration is a problem and they are not able to fix now l can't receive any phone calls. During the calls they told me she is going to connect to her other department who will finish the job but Hanged up the call 📞. Not just 1 time, l can't receive any calls.

I don't recommend this company to anyone. I tried to change phones and contacted them to assist with activating my number to another phone. First they told me they can but first I need to buy a simple mobile kit and when I did they they couldn’t successfully assist with the activation process. They told me “We did the best we could but we are unable to help” after unsuccessful tries on their end and not being able to activate my number on another phone. This is beyond frustrating and their customer service sucks so bad…. I’m changing carriers now. They are the only company that has issues with activation. Poor…

They are straight bull they called my account fraud after not honoring my gift card I had an order number from the gift card telling me that I would have to wait 24 hours to receive the gift card waited 24 hours called them two days afterwards. Nothing to show then waited for them to call me seven days afterwards. Nothing to show they were able to email my email for a confirmation codes. I got an email from them all the time for when I pay my phone or get extra hotspot. I even got the email for the order that I have made for the gift card through my points and saying that I would have to wait 24 hours to receive the actual gift card but when it came down to the actual gift card email and was never received and at the end of them making me wait basically 7 to 10 days they turned around and called my account fraudulent and then when I said, I’ve confirmed with you guys my email my payment history, my name my address and many other things instead of you guys honoring that your rewards program is fraudulent and has a problem. You guys need to fix your rewards problem rewards program they decided to tell me that my account was the problem oh, but it wasn’t a problem you guys were receiving my payments. It wasn’t a problem like I said before when it was confirmation code sent to my email. Everything was sent to my email. It was going to my email perfectly fine except for my gift card that I was supposed to receive on 28 October and we are now on 4 November yeah don’t don’t sign up for simple mobile they’re horrible.