SIMPLE Mobile Avis 506

SimpleMobile has the absolute worst service. They left me on hold for 2 hours just to tell me my SIM card expired. Nothing on their website or chats told me the issue. Once I knew the SIM card was the issue, NONE of their authorized stores had the SIM card in stock. Absolute waste of TWO days searching and waiting to make their Mobile Hotspot work.

Simple Mobile really doesn't have a Customer Service Dept. They service is nothing but AI loops that they want to discourage you. They don't want to talk to you or care, they just want your money.
They send you emails about your points. Which are actually USELESS because they make it impossible to use. Call them on the phone, for those of you who have nothing to do and no life, have fun with that. The FCC should pull their license. When I have time I'm looking for another phone plan.

I know I wouldn't have even given them one star if I didn't have to but there is nothing at all good about simple mobile it's been three months of nothing but problems upon problems

CUTOMER SERVICE IS HORRIBLE ON THEIR WEBSITE THAT CANNOT SOLVE A PROBLEM. WAITED OVER AN HOUR AND A HALF TO JUST GET SOMEONE ON THE PHONE. YOU CANNOT MOVE SIM CARD TO ANY OTHER PHONE THAT IS UNLOCKED. I THINK THEY USE THE GOVERNMENT SERVICE AND SIM CARDS. IT IS BY FAR THE WORST SERVICE THAT I EVER HAD. I WILL NEVER USE THESE GUYS AGAIN.

Been with this company for 5 years can’t get no one on the phone for 3 days trying to refill on line telling me to call 1800 number but no answer and I’m disabled

This past month I have had a hard time getting a signal on my phone to text or call my phone keeps saying no mobile data no connection what's happening anybody !!!! can't get a hold of her real person and i hate that

Very very poor service, all I get is spam calls all day. Blocking does not work the calls keep on coming

Not even one star. Still waiting for a replacement phone after a month o f dealing with AI answering machine and half asleep customer service. Avoid this company they act like they don't want your business.Why they're still open??

I pay additional money to have a mobile hot spot AND IT NEVER WORKS! NO ONE can correct the issue. NO ONE speaks clear English! There's never a returned call as requested. They read a script and stick to it without provide any actual assistance...

No customer service, all day trying,
Is big scam service, second time happening in my 2 number,
Get hacked number, someone else using my number, phone with me,. Waiting in line 3 hours, no One pick up.
CAREFUL USING SIMPLE MOBILE PHONE NUMBER, IS A BIG SCAMMER, HOW THEY HAVE BUSINESS , WITHOUT CUSTOMER SERVICE, PLEASE DONT USE SIMPLE MOBILE SERVICE.. AVOID IT .

Good morning, I have been with company for 4 years, I was put in a situation today which I was not planning for my family to go through this horrific matter, called first to speak to a supervisor they said you can not speak to a supervisor where not allow to connect you, I said wow okay never heard of that before explained my situation and asked can I get an extension until this Friday,June 6th so I could obtain my service so I could receive calls from the dective and they told me sorry for your problems but know we cannot help you remember 4years so I do not recommend this company runnn.

Unbelievably bad. Spent hours on support calls trying to get a hotspot re-activated. Their tech support does not know what they are doing. You SIM expires in 3 months and they don't know how to tell you that. The replacement SIM does not work. I have bought two hotspots and can't use either. They are not able to refund so I had to dispute with bank to get a refund.

What these people on here are saying is true. Customer service is absolutely horrible. Moreover, you may be hours on the line with them attempting to resolve an issue. Technical departments, no change, they are not knowledgeable enough to resolve issues. This site should allow you to write a review without choosing a star. They don’t seem willing to grant you any concessions, reprieves, credits or discounts either even when they can’t resolve an issue after hours on the line. Whoever you are don’t choose Simple Mobile. I suppose with the other providers you do pay a higher cost but you save time because the customer support & the technicians are astute enough to resolve your problems. Higher cost generally means better service & quality. I repeat, don’t choose Simple Mobile, invest your $ elsewhere, preferably with a top notch cell provider.

Simple Mobile is the WORST phone carrier out here.. Every month it’s always something.. All there workers are in competent

Tried to change credit card fir auto pay 4 days later the said let it expire and reload. What a joke

Horrible just plain horrible, 4 hours wasted today talking to multiple agents. I finally asked for a pin number to move on to new carrier. Never again.

After 25 years in IT support, I can say, this is the worst company I have ever had to work with, as user or technician. Their customer service/tech service/ sales agent combo is a nightmare. They are very bad at all three and the fact the agents get spiffs for sales is a horrid idea. Attempting to get a simple config change to allow me to use a new mobile hotspot device has gone into a second week and they advice they may need another week. This, as my first week of paid upfront service has already burned away. As this point I have registered a fraud case with my CC company. Rest assured if the hardware I purchased wasn’t tied to only this company, I would never have considered them and will never do business with them again. I would advise everyone steer clear of this scam business!

I'd give it a ZERO if I could. My husband went on the simplemobile app and purchased a new phone. We have been on the phone FOUR HOURS WITH FOUR DIFFERENT people and they cannot get his phone activated. It can receive text but not calls. And they all have transferred him to another representative with no outcome. How can you sell and phone on YOUR website but you can't activate it? DO NOT WASTE YOUR MONEY OR TIME.
Update: $220 down the drain. Switched companies AND had to buy a new phone.

i was overcharged 50 dollars on my account that i have for 6 years for 4 lines and its the same every month 135 dollars and when i pressed approve transaction i received a notification for a 185 dollars charge to my credit card called immediately and spoke to Jernomo on 3/17/2025 and after 45 minutes he assued me that a credit was issues and will credit my card back. A week later called back and spoke to wishryl on 3/26/2025 and told her that i did not get my 50 credit back and another 45 minutes later back and fourth she explained that the ticket number that jeronmo gave me was not a credit it was an Escalation ticket (whatever that means) for my next bill and that they could not do anything anymore .
In short simple mobile STOLE 50 dollars from me and do not wanna return it and dont wanna issue me a credit on my next bill.
Time to shop for another carrier.

They're scammer's I paid 43.23 for tcl k24 and I wanted to unlock my carrier just to unlock my carrier cost 150 dollars they don't even have a phone plan that price and also if I wanted it for free I'd have to literally wait 12 months but I had to have my phone number activated I promise you I'd never buy another tcl or simple mobile product and this is going back today