Simply Home Mirrors Avis 208

Update: A big thank you to James who reached out to me directly to resolve this issue. The refund is being issued as requested and James was kind enough to allow me to keep the mirror to avoid further courier costs being incurred and as a gesture of goodwill. For further information, the goods themselves were of high quality, it was the description which was incorrect on the website.

I bought a stone coloured mirror online - clear colour from the pictures and the description. Charged £30 for specialist courier delivery who are even meant to come in and unpack your delivery according to the email but this did not happen so beware of rip off courier charges.
When I opened the mirror the box said it was silver not stone and the colour once unpacked is clearly a shimmery silver - nowhere near stone.
I asked the company to exchange for the correct item and the insult was that it must be the lighting as they are definitely the same colour. I've never heard anything so silly and insulting when it's clear as day they are totally different colours, even as described on the box. Since then, the company have ignored my correspondence so my bank will be disputing this on my behalf.

Hi we ordered a expensive mirror from Simply Home. They had actually sold out but after messaging the company, Charmaine email back to me and said that we would have the next one in stock. This was ordered and Charmaine kept us up to date when the mirror would arrive from that point we have regular updates from the delivery company and the mirror arrived to plan. The mirror is high quality and looks fantastic in our new Kitchen / Dinning room knock through. Would certainly order from SimplyHome again.

I ordered a large mirror and crushed diamond nest of tables and the quality is second to none absolutely stunning both pieces, the only thing wrong was I had to wait a while for them but that was a shipping error nothing to do with items and felt secure as charmaine and James kept me well informed would highly recommend 👌

Terrible service. Has not delivered and contacting customer service a farce as only via email and delivery dates not fulfilled. Would highly avoid and now needing to involve my bank to try and gain refund as no response to refund request.

Happy with the product, was given an update on delivery. Main feedback would be to show back of mirrors to display hook placements etc

Stunning dining table !
The table was delivered and was even more beautiful in person. The Diamond crushed table goes perfect with my decor and adds a real classy effect to my living room. I would like to order again from this company no faults at all I'm very happy.

After a hiccup they sorted out the delivery. It is due tomorrow.

It was delivered and after the hiccup handled well. Thank you.

Nightmare from start to finish, 2 weeks delivery turned out to be almost 2 months. Customer service shocking. Unanswered messages nobody to speak to on phone. Recieved 1 email in 2 months saying item gone to Rotterdam!!!!! No updates. I tried several times to reach out to them .sometimes with an answer after about 5 days. Absolutely awful service. Never again. Ps. Delivery men were very helpful that's about it. Caused me far to much stress this has. Avoid!! Apparently I'm ungrateful after being sent a crumpled piece of paper along with a blank frame. Owner contacted me offering me 2 pictures to make amends as long as I took review down. Come to order the pictures most out of stock of which i told them. Was offered 2 others which looked cheap that I didn't like so I refused. Recieved a frame today with a separate so called canvas. It was crumpled of which I informed the company. To recieve a msg to say how ungratefull I was. Shocking. And after over 2 and half months iv only had 1 phone call to try and persuade me to take the review down. So after much stress and upset with this company iv decided to go to trading standards. Overall experience is minus nil I'm afraid.just recieved an email from this company accusing me of crumbling up the can̈vas myself!. So far they have accused me of being ungratefull, crumpling up somthing i definatly didnt do and being ungratefull. How awful. They have also stated iv given them abuse! Hopefully they will publish the so called abuse as iv been patient well mannered throughout. Regardless of the terrible service iv recieved .

Placed an order in August, received two emails delaying delivery. Still waiting delivery and it’s October. Requested a full refund several times via email and receive no response. Stay well clear!!! No goods no refund !!!! 7 emails, post a review and receive a refund within days and a phonecall saying it’s actually been found in the warehouse & do I want it delivered. Erm no thanks 👋🏻

Excellent quality and delivery

Beautiful,beautiful mirror l bought from simplyhome and for a fair price .Am so in love with this mirror our space has improved and changed because of this mirror really happy with my purchase

Dressing table is soooo beautiful 😭 the delivery guys wore so helpful bringing my parcel upstairs and polite and unpacked too highly recommended I will be back for more thanks so much

Very happy with my item. Fast delivery brilliant customer service

I bought the coco chanel mirrored frame ..I'm over the moon with it it's nicer than I thought it would be & so was the price ..ordering was simple & delivery was organised for me very fast & efficient ..I defo recommend this company & will be buying again in the future ..

So pleased with my mirrored dressing table. Quick order turn around great service and very competitive pricing.

Great experience from beginning to end. I contacted the customer service as I had a few questions, the response time was quick and they answered all my queries. Delivery was spot on and my diamond crush dressing table was even better in person! Couldn’t be happier.

Great furniture - ordering was seamless was delivered in due time.

Would love to order more products in the near future

Update: I am pleased to report that Simply Homes has rectified the situation regarding the damaged frame I received. They have been more than helpful in providing me with a replacement frame in perfect condition. I am happy with the service I have received and appreciate their prompt response to my initial concerns. Thank you to the customer service department for their assistance in resolving this matter.

Love my 4 piece mirror set it has transformed the look on my hallway wall. Once again fabulous service from Simply Home…another order has been placed great sale now on.

Had an issue with delivery but owner of business James swiftly made contact after hearing about this and resolved issue swiftly.

Sofa looks excellent and really happy with it.

Would recommend.