Simply Home Mirrors Avis 208

Absolutely over the moon with my table and chairs really good quality

Had an issue and it was quickly resolved, they went out their way to help me
Would recommend

The owner reach out and all sorted

Service was good in terms of delivery and communication. However the quality of the products are not good. Bought a very expensive crushed diamond mirror in October 2023 and the black paint is already starting to come off from around the border. Contacted customer services and they were very unhelpful. Lovely looking products however they are overpriced and the quality of materials used are very poor.

Purchased a crystal mirrored chest of draws, the piece is stunning. Well made and solid. The delivery was swift and the drivers were happy to place it in the chosen room. They unpacked the chest and throughly inspected it to ensure it was in perfect condition. The experience was very good and I would not hesitate to use this company again as they have spectacular furniture. Thank you

Bought 2 x white mirrored chests in sept 2023 costing £800
Within 3 weeks one had broken on 2 runners so 2 drawers couldn't use them
Got a replacement and as of today
4 drawers on the replacement and 3 on the other chest don't work.
Clearly a design flaw. T
SimplyHomeUK have avoided my messages

Bought a marble table and was assured it would be delivered in a week. Long and short is, this turned into 3 months with SimplyHome feeding me lies upon lies as to why there was a delay. When I asked for a refund I would be told delivery would be in the next 7 days. Lo and behold, the tqble would not be delivered. It took me threatening to request a charge back from my bank to finally have the table delivered. Absolutely awful. I would hqve preferred an honest approach.

The first fireplace that came was smashed and Simply home was amazing my new fireplace arrived unscathed 3 days later...I spoke with James and he promised to have one out by the following Friday but it arrived much sooner...this company are extremely professional and so caring...thank you so much...I will definitely be shopping with you again

Ordered white glass mirrored dressing table. Was lovely, very heavy. You'd think it was heavy duty but no. Cracked within 2 months later on top glass panel.
Emailed to see if I could get any help. Email ignored for a week. I chased and got a reply asking for pictures. I sent pictures. Another week goes by. I chase again to be told I'm out of the returns policy. I appreciate that but you don't expect an item that expensive to crack so easily. I replied asking about warranty and guess what? Once again NO REPLY.
Completely useless company very bad customer service.
I don't doubt there are good products but customer service matters.

The funniest thing is last week I got an email to review the item. My review wasn't approved.

*edit after the reply I received.

You ignored my last email, you did not suggest anything to me and there are other reviews saying they also got ignored in email. This is bad service, I shouldn't have to chase for a reply.
Why can you reply to a 1 star review instantly but not an email.

Ordered the Frankie Bed and we are so happy with our purchase. Our expectations were high but the quality and level customer service we received was second to none!!!
Will definitely recommend Simply Home and we will be returning to place another order.
Keep up the good work guys…

Very happy with my purchase 2 mirrored
Crystal top bedside tables
Delivery men unpacked both tables I checked them over very happy customer

Dreadful after sales. Item was delivered but the delivery driver took the box which contained the screws to actually put together the table, and one of the mirrored legs were cracked and broken. Contacted the company within an hour or two of delivery, when I moved the items that the delivery driver had unboxed. Was told item was not broken on arrival and photos had Been taken, presumably taken showing the cracked side facing down, and that the screws would be delivered. Chased and chased for delivery of screws, no screw surfaces. I now have a broken table in pieces as nothing to assemble it and a cracked mirrored leg. Customer services seem to ignore my emails. Promised replacement screws two weeks ago, still nothing. I’m making a money claim tomorrow with the court for a refund since I’m being ignored by the company. Buyer beware!!!

*** note that the seller has responded to this comment and seems to imply they replaced the item. They didn’t. They refused. The sent screws to put the broken table together. Very different. So just want to ensure transparency

I recently purchased a stunning canvas with a mirrored frame from SimplyHomeUK, and I am absolutely delighted with my experience.

The product quality is great. Communication throughout the purchase was excellent, with prompt responses and informative updates. The delivery company was efficient and careful, ensuring the item arrived in perfect condition. Overall, a fantastic experience - highly recommend SimplyHomeUK for quality products and top-notch service!

I ordered an Olivia Retangular  wall mirror Order # 1528 back in April 2023. After renovations my mrrior was wall mounted ready for Christmas.
I love it, but unfortunately it looks like 3 jewels are missing I've attached  pictures ( if I can to this review) to which I have duly submitted to Simply Home uk back in December.
I have had email contact with a lady called Charmaine who last made contact on 2 January with the reply. She checked with the Team (and they obviously don't want to know), saying 'the mirror is designed to have holes'. It is definitely faulty as every family member mentioned it at Christmas!!
It is important to note, I'm not asking for a new mirror but purely asking can you provide me with 3 jewels to place in the round faulty holes provided. I have even asked where I can source these jewels and am happy to pay, but to no available.
To date, she has not responded. This is my first time ordering on line and I definitely would never do it again I'm so so disappointed.

I purchased a crushed diamond tv unit, I am sooo glad I went ahead with the purchase, what a beautiful addition to my living room. The pictures on there website does not do it justice, absolutely stunning, I would recommend this company to family and friends they are very cost effective and a helpful company so thank you Simply home I will be purchasing with them again ❤️😍😍

Great service and great furniture, very pleased would highly recommend. A special thank you to Aiden, who went above and beyond to help.

Great Furniture and Aiden Knows exactly what he is talking about and does his job exceptionally. 100% would recommend to Anyone

Ordered the diamond crushed nest of tables and i was not dissapointed, item looks amazing, delivery was quick and the delivery driver was very helpful, unboxed everything and was a pleasure.

Speedy and friendly delivery.Aidan was especially helpful *****

lovely furniture and great service, aidan was very helpful Thank you !!