Seamless purchase, easy website, fast delivery and extremely well packaged. Plants lovely and healthy, can't ask for more. Excellent value for money. Highly recommended.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Gorgeous, healthy plants delivered quickly. Good price and much larger than I expected. Packaged well to ensure they were not damaged in transit.
L'entreprise a répondu
The rose came super quick and well packaged! However it has black spot, so I’m hoping it won’t affect my other two climbing roses
L'entreprise a répondu
The company responded very quickly to my concern about the ‘dead’ looking plants that arrived. I’m assuming that as they are digitalis they are dormant but I would have expected to see some sign of li... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At simply plants, we believe gardening should feel simple. We take the confusion out of buying plants online, replacing it with clear guidance, easy choices, and plants that grow with confidence. Whether you’re new to gardening or short on time, we’re here to help you get it right, without the guesswork. No jargon. No overwhelm. Behind simply plants is the trusted team at Hedges Direct, bringing years of expertise, high quality plants and reliable delivery. So you get the best of both worlds, expert knowledge, made simple.
Coordonnées de contact
York House, Ackhurst Business Park, Foxhole Road, Chorley, PR71NY, Lancashire, Royaume-Uni
- support@simplyplants.com
- simplyplants.com
4,2
Bien
159 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de simply plants
Hi Anthony, thank you so much for the feedback. I'm so happy to hear that your plants arrived in a good condition! I hope that they are thriving & doing well 🌱🪴 Hannah, Customer Care.
Delivery as expected and well packaged
Delivery as expected and well packaged. The plant was in beautiful condition. Thank you
31 mai 2026
Réponse de simply plants
Hi Sue, thank you for your feedback! I am so happy to hear that your plants were healthy when they arrived & that delivery was quick. We really appreciate you taking the time to leave us a review! 🪴✨ Hannah, Customer Care.
Réponse de simply plants
Hi Nicholas, thank you so much for your review. I'm so glad your plants arrived quickly & it good condition. We hope to see you shopping with us again 🪴✨ Hannah, Customer Care.
Excellent company…
Plant arrived quickly and was perfectly packaged and was a good size and very healthy. I had to contact customer services and they couldn’t have been more helpful. Will definitely buy again from Simply Plants.
17 juin 2026
Réponse de simply plants
Hi Kathleen, thank you so much for your review! It's amazing to hear that your plants arrived quickly & were in good condition. I'm so glad that our Customer Service Team were able to resolve the issue for you! We all hope to see you shopping with us at Simply Plants again soon 🪴✨ Hannah, Customer Care.
Réponse de simply plants
Hi Lynne, thank you so much for your review. I'm so happy to hear that the plants you ordered were in great condition & arrived safely 🪴✨ Hannah, Customer Care.
Réponse de simply plants
Hi Carol,
Thank you for your feedback, this is really appreciated and I am so sorry that you haven't yet received your plant order.
I have tried to call you today but was unable to reach you so I have emailed you with some information regarding a replacement order, and some alternative delivery dates to avoid the current weather conditions.
I look forward to hearing from you.
Kind regards,
Debbie - customer care advisor.
Good customer service.
There was a problem with the delivery that was resolved as quickly as possible. Good customer service. The replacement plant is very healthy.
10 juin 2026
Réponse de simply plants
Hi Victoria, thanks so much for your review! It's amazing to hear that your issue was resolved quickly by our Customer Service Team. I'm so glad to hear that your replacement is healthy 🪴✨ Hannah, Customer Care.
The gooseberry came in great…
The gooseberry came in great condition without any damage, very well packaged, and delivery was rather fast too. I do recommend this company for anyone looking for plants
11 juin 2026
Réponse de simply plants
Hi Grazyna, thank you for your review! It's amazing to hear that your Gooseberry are in fantastic condition & arrived quickly. All of us at Simply Plants appreciate your recommendation and hope to see you shopping with us again very soon🪴✨ Hannah, Customer Care.
Easy to order and plants arrived…
Easy to order and plants arrived quickly in great condition. Excited to get my new lavenders planted in my back garden, then will be back for more!
12 juin 2026
Avis spontané
Réponse de simply plants
Hi Thomas, thank you for your order & review! I really appreciate you taking the time to leave us your feedback. I hope your Lavender plant is doing well and thriving 🪴✨ Hannah, Customer Care.
Réponse de simply plants
Hi Anna, thank you so much for the review. It's amazing to hear the feedback on your order with us. I hope that your plants are doing well, we hope to see you shopping with us again very soon 🪴✨ Hannah, Customer Care.
Climbing Rose delivered in poor state.
I have just ordered a delivery of a climbing rose as a gift for my Mothers birthday, unfortunately, it's in an unacceptable state, full of dead heads and looks like its not been looked after at all prior to delivery. There is no contact number to report this, only in online message portal which aims to report withing 48 hours, which leaves not time to complain within the official response time in the FAQs.
16 juin 2026
Avis spontané
Réponse de simply plants
Hi Katy,
Thank you for taking my call the other day, it was lovely speaking with you.
As discussed, I have raised a refund and a new order, which should be with you very soon.
As always, if you need any further help or information, please don't hesitate to call me, always happy to help :)
Kind regards,
Debbie - customer care advisor.
Have been advised of a replacement
Hoping that the issue I've had will be rectified and I have been advised I'll be receiving a replacement, but first order from the site of two peony roses, one arrived snapped and covered in black spots. A real shame because the other one that I gave as a gift is in lovely condition. I am just waiting on the replacement coming and hoping to be really happy with it
8 juin 2026
Réponse de simply plants
Hi Simone,
Thank you for taking the time to leave your review, we really do appreciate all feedback.
I am so sorry that one of your plants arrived damaged, and in poor condition. This is not up to our usual high standard and I can see that my colleague has already arranged a replacement, which I believe has been delivered today.
Please do contact us if you need any further help or information, always happy to help :)
Kind regards,
Debbie - customer care advisor.
Disappointed as first time buyer
Disappointed and upset as first time ordering and has not been positive. Ordered a rose plant and it came diseased with black spots all over the leaves. Contacted the company and a received an email saying they will check their nursery to see if the other plants have it??? not sure how that would help my case and no resolution option was sent. Still awaiting a reply back whilst I still have the diseased rose.
10 juin 2026
Avis spontané
Réponse de simply plants
Hi Saman,
Thank you for taking the time to leave us a review, we really do appreciate all feedback.
I am so sorry to hear that you received a poor quality plant, and I believe after investigation, my colleague has now raised a full refund for you, including delivery.
I apologise that your first experience with Simply Plants has been a negative one, and I have emailed you today with some more information about how we are dealing with this.
Kindest regards,
Debbie - customer care advisor.
Good healthy plants
Good healthy plants, packaging was secure and plants had space which is the best i have seen after previously ordering off gardening express! i am pleased with the order. delivery and the website which offers how to care for the plants. The prices for me are affordable and hopefully the plants will flourish.
4 juin 2026
Réponse de simply plants
Hi Barbara, thank you so much for the wonderful review! It's so great to hear the positive feedback on you order, I'm so glad that the website was helpful. I hope your plants are doing well! 🪴✨ Hannah, Customer Care.
FIRST TIME PURCHASE. TERRIBLE SERVICE.
FIRST TIME PURCHASE. PLANTS ARRIVED IN REASONABLE TIME IN A BOX INDICATING FROM SIMPLY PLANTS WITH THIS WAY UP ARROW POINTING IN UPWARD DIRECTION. DELIVERED BY DPD. I OPENED BOX WHILE DPD DRIVER DELIVERING ANOTHER PACKAGE. PLANTS WERE IN A COMPLETE MESS AT THE BOTTOM OF THE BOX, EARTH SCATTERED AND HOSTAS (5) WITH MANY SNAPPED SHOOTS. CALLED BACK DPD DRIVER AND HE TOOK PHOTO AND TOLD ME TO CALL SUPPLIER. I HAD ALREADY TAKEN PHOTOS. WENT TO SIMPLY PLANTS SITE AND LOOKED FOR A PHONE NUMBER.NONE AVAILABLE. SEARCHED FOR SIMPLY PLANTS AGAIN AND UP CAME SIMPLY PLANTS WITH A WINDOW ON THE RIGHT OF THE SCREEN WITH WEBSITE ADDRESS, TEL. NO., ETC.
CALLED THE NUMBER. NO RESPONSE. LEFT A MESSAGE NO RESPONSE. LEFT ANOTHER MESSAGE. OWNER PHONED BACK AND EXPLAINED THAT SHE WAS A DIFFERENT "SIMPLY PLANTS" AND HAD HAD OTHER CALLS ABOUT POOR DELIVERIES. HER COMPANY DOES NOT SELL PLANTS BUT RENTS THEM AS OFFICE DISPLAYS AND PROVIDES OTHER ASSOCIATED SERVICES. I REALISED I HAD CONTACTED THE WRONG SIMPLY PLANTS AND WENT BACK TO THE ONE I HAD BOUGHT MY PLANTS FROM. STILL NO TEL. NO. SO I USED THE SITE CONTACT FORM AND SENT A SUITABLE, NONE ACRIMONIOUS, MESSAGE EXPLAINING THE STATE OF THE DELIVERY. HEARD NOTHING AND HAVE STILL HEARD NOTHING UNTIL I RECEIVED AN EMAIL ASKING HOW MY "EXPERIANCE" HAD BEEN, HENCE THIS RESPONSE TO TRUSTPILOT. HAVE RUN MY OWN ON LINE SALES WEBSITES IN THE PAST AND WOULD HAVE BEEN ASHAMED IF I HAD TREATED MY OWN CUSTOMERS THIS WAY. IF I COULD GIVE ZERO STATS I WOULD.
27 mai 2026
Réponse de simply plants
Hi Carl,
Thank you for your feedback, we really appreciate this.
I am so sorry that you have had such a frustrating experience with not only the delivery of your order, but with trying to contact us online.
I have tried to call you today but unfortunately I was unable to reach you so I have sent you an email with my contact details as I would really welcome an opportunity to talk to you and resolve this situation.
I look forward to hearing from you.
Kind regards,
Debbie - customer care advisor
Prompt delivery
Prompt delivery, excellent communication from Simply plants and the courier DPD. Plants arrived safely and as described.
3 juin 2026
Réponse de simply plants
Hi Sue, thank you so much for your feedback! It's amazing to hear that the plants arrived quickly & in amazing condition. We really appreciate the review 🪴✨ Hannah, Customer Care.
Firstly the two plants were very well…
Firstly the two plants were very well wrapped in a large box which kept them safe during delivery. The plants were in excellent condition, as described, good size and great value.
I will be a returning customer.
3 juin 2026
Réponse de simply plants
Hi Jeanne, thank you for leaving us such a lovely review. It's amazing to hear that your 2 plants arrived safely & in wonderful condition. I hope that they are still doing well! We hope to see you shopping with us again very soon 🪴✨ Hannah, Customer Care.
Quick delivery and great plants
Super quick delivery, great price and all the plants arrived in amazing condition! I'll be looking to order some more and could not recommend Simply Plants enough!
1 juin 2026
Réponse de simply plants
Hi Douglas, thank you so much for your review. I really appreciate you taking the time to give us such lovely feedback. All of us at Simply Plants hope to see you shopping with us again very soon 🪴✨ Hannah, Customer Care.
I am still waiting for the delivery of…
I am still waiting for the delivery of the two scented geraniums that I ordered some time ago.
29 mai 2026
Réponse de simply plants
Hi Suzanne,
Thank you for taking my call today, it was lovely speaking with you.
I am so sorry to hear that you didn't receive your order. We sent your order with DPD on the 2nd June, but it looks like they delivered to the wrong address, so I am resending your order today, and this should be with you tomorrow, 9th June. I have sent you an email with my contact details should you need them.
Thank you again for your order, and please don't hesitate to give me a call if you would like any further help.
Kind regards,
Debbie - customer care advisor.
Réponse de simply plants
Hi Rachel, thank you so much for the feedback on your Lavender plants! It's so amazing to hear your recommendation, we really appreciate your order & support 🪴✨ Hannah, Customer Care.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.