Finally got round to using my singer heavy duty machine I was lucky to win. How disappointing this machine was, I could do the same sewing on any basic machine. Really disappointed at this. Maybe... Voir plus
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Lisez les avis des autres
The information provided about each model of machine was very helpful to me when I was deciding what to buy. The ordering process is very straightforward, and the machine was delivered the next day... Voir plus
I particularly like that you use PayPal. I really do not like putting my bank card details out there into the blue younder. Therefore using PayPal is my preferred method of payment. Because I saw y... Voir plus
The customer service was excellent both on the phone and via email. I was delighted to be reassured that the faulty foot pedal speed controller for my much-loved 44 year old Singer sewing machine coul... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs
Coordonnées de contact
Whitley Road 219, NE26, Tyneside, Royaume-Uni
- colin@singermachines.co.uk
- singermachines.co.uk
4,3
Excellent
328 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Singer 3323 extension table
Easy site to use....liked the price....better than anywhere else and free postage...what's not to like.
20 février 2025
Avis spontané
Hittade direkt vad jag letade efter ok…
Hittade direkt vad jag letade efter ok pris
20 février 2025
Avis spontané
Easy to find what I wanted
Easy to find what I wanted. Checkout was easy to use. Prices could be a little bit cheaper.
15 février 2025
Avis spontané
Too easy to spend money. Worth it though
Ordering the extension table was straightforward and quick. I received an email from the courier to say that it will be delivered soon. Incredible service.
18 février 2025
Avis spontané
It was easy to find a genuine Singer…
It was easy to find a genuine Singer part that I needed for my press. Great price and easy to order on the website, thank you.
16 février 2025
Avis spontané
Rubbish customer service.
Called asking if machine I wanted was in stock, person checked, yes last 1, said they would keep it, told to go on line and order , which I did right away. Sent email saying they are processing my order, got another email later that day saying they were waiting for new stock. Called today person very rude, Same person I spoke too yesterday making out it wasn't him ! Hung up on me. Didn't care. Getting a refund.
Your reply is wrong, the manager contacted me the following day after I submitted this, NOT THE SAME DAY, by the time he contacted me I had already ordered a machine elsewhere.
3 février 2025
Avis spontané
Réponse de Singer Machines Ltd
Hello Carol. I understand that two orders for the same machine were placed simultaneously, which led to some complications. When you initially called to discuss your order, our manager was off-site, but he did contact you later that same day to assist with your concerns. During that conversation, a discount and alternative machine options were offered as potential solutions.
We are sorry to hear that these options did not meet your expectations. Please know that our team is dedicated to providing exceptional service and will always do their best to support our customers. However, we also have a duty to maintain a respectful environment during interactions. While we aim to resolve all concerns amicably, we reserve the right to terminate calls if there is shouting, abusive language, or rudeness. For clarity and transparency, all calls are recorded to ensure any issues can be reviewed fairly.
Ease of finding the parts I wanted for…
Ease of finding the parts I wanted for my sewing machine. To make sure I had the correct one for my machine I was able to check compatibility before purchasing
2 février 2025
Avis spontané
The experience was good
26 janvier 2025
Avis spontané
Singer has always been a reliable brand…
Singer has always been a reliable brand so I thought i would try the ironing press , full description given and emailed straight away after ordering , looking forward to using it when it is delivered
26 janvier 2025
Avis spontané
Misleading description on website!
I ordered a Singer manual which they advertised as 'a copy of the original manual', which implied that it was an original printed manual and not the photocopy that I received. I could have downloaded same for less than half their price, from elsewhere. I don't appreciate misleading advertising!
24 janvier 2025
Avis spontané
Réponse de Singer Machines Ltd
Thank you for your feedback. We appreciate the opportunity to assist you.
The product you received is a copy of the original manual, as stated. Unfortunately, many original manuals are no longer available and have not been available for years. Our goal is to support customers by offering a professional printing and binding service for those who prefer a hard copy of the manual.
We’re sorry if there was any misunderstanding regarding the term "a copy of the original manual." Please let us know if there's anything further we can assist you with
Despair
I think the instructions how to thread the machine with
your threader, bears no relationship to the picture and
threader and how you manage to thread the machine.
It looks good. but I have no idea how to connect the
threader to my machine.
For me a waste of money.
15 janvier 2025
Avis spontané
Réponse de Singer Machines Ltd
Hello,
Our tech team reached out to assist you with the needle threader issue on a machine you purchased from John Lewis, not directly from us. Over the course of three days, we exchanged numerous messages to help resolve the issue with your John Lewis machine. We want to assure you that our tech team is always ready and happy to assist with any machine, regardless of where it was purchased
Brilliant service
I first contacted the company by phone as I have two vintage singer sewing machines and needed advice on how to manage the difficulties I had and to know what parts I might need. The phone was answered promptly. The person I spoke to was polite, knowledgeable and spoke clearly so I understood how to deal with the machine. He knew immediately what parts I'd need and could send me to the correct place on thier Web site. The whole conversation just taking minutes.
On line it was clear and simple to order, prices were very good and basic delivery just one to two days.
The whole experience was brilliant. Considering that this company are dealing with machines hundreds of years old as well as modern up to date machines, I think they could teach a lot of other manufacturing and sales company's a thing or to. Well done and thank you I'll be visiting you again to do business.
8 janvier 2025
Avis spontané
Purchase of spare parts for an old…
Purchase of spare parts for an old Singer 7102. Glad that I could find the parts I needed. I was well supported by sales and customer support. Thanks
10 décembre 2024
Avis spontané
Everything Was Going So Well …….
Ordering and delivery time were excellent. The sewing machine was supposed to be a surprise Christmas gift for my wife but unfortunately it arrived in a large Singer branded box, so any surprise has been lost. Don’t understand why deliveries at this time of year can’t be put in a plain cardboard box.
11 décembre 2024
Avis spontané
Réponse de Singer Machines Ltd
Hello,
We’re sorry to hear that you were not satisfied with your shopping experience. When customers let us know they are purchasing a machine as a gift, we are happy to wrap the machine so the box is unidentifiable. If you had reached out to us, we would have been more than willing to assist you.
Excellent service from Singer Shop
Excellent service from Singer Shop, Whitley Bay. Order delivered very quickly.Staff very helpful and informative.
Could ask for no better. Gold star.
29 novembre 2024
Avis spontané
The website was easy to use
The website was easy to use; I was kept informed, the machine arrived when they said. The price was very good. I know how to contact them if I have a query.
14 novembre 2024
Avis spontané
Placed a special order
Placed a special order
Reasonable price and thought I wouldn’t be able to find the item but they are making me one
25 novembre 2024
Avis spontané
I found the bobbins I needed to use my…
I found the bobbins I needed to use my mum's old Singer, which I love working with. I didn't realise that some of my collection wouldn't work with it. It was easy to find the product and the price was good too.
23 novembre 2024
Avis spontané
An excellent service,and quick turn around for repsir
Efficient and helpful staff
21 novembre 2024
Avis spontané
Easy to browse and order
Easy to browse and order. Check out super easy with a good choice of payment types
10 novembre 2024
Avis spontané
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