Singer Machines Ltd Avis 

Plenty of choice for all levels of experience, and I was lucky to choose a machine with a nice discount.

Excellent service and I am getting the hoop I need for my machine

Easy website to order 'special order'.

All good and very efficient.

Ordered a machine foot control which was soon emailed as shipped, waited a week and it still hadn't arrived. Checked site and it was marked as out of stock, when I queried this I was told that ' currently with our Royal Mail system we need to print a shipping label (which sends you confirmation your order is shipped) to prevent causing a backlog with our orders'. ridiculous! Asked for a refund which I received today 2 weeks after requesting it, 3 weeks after ordering. Never known any company with these stupid policies where you have to wait weeks to be refunded for an out of stock item. Slow replies, none over the weekend. A company in desperate need of modernisation.

Found what I needed with no problem all straight forward

Heavy duty sewing machine at a great price. I looked on Argos first but they were selling it at £100 more. It pays to buy direct. I got free next day delivery which makes it even nicer.

Em ail response clear and instruction to purchase was easy

You are the only company where I found the missing piece from my wife's 1923 Singer (which I brought from England in 2019). Unfortunately, my wife passed away recently, but I will keep the machine in her memory. The price is O.K. and it was easy to order and pay. Thank you.

I called Singer Machines Ltd with a couple of questions before making a sewing machine purchase on their website. I had a very helpful conversation with a member of staff which reassured me about my choice and also gave me further useful information. So nice to talk to a willing, friendly, helpful person rather than an answering machine! I'll shop with them again.

A very easy website. Found what I wanted straight away

I wasn't sure which foot to choose as there were 3 all the same, which confused me( which isn't hard), so I rang support for help. They were amazing, very polite, and helpful and explained the difference even though they looked all the same to me. I've ordered from here before and received excellent service. Delivery has always been within the time given. The parts finder, I find helpful being a newbie to sewing and makes the website even easier to find parts for my specific machine.

I found just what I wanted and it was an easy to use website.
I even found a bias binding foot for my slant shank machine. Extra feet for this machine can be hard to find. All in all I'm very happy. Can't wait for it all to arrive now.

The machines had clear and precise descriptions.
Check out was simple, easy to follow instructions.
Price was best for today, and preference would always be from the supplier.

Easy to navigate site. Had everything I needed at great prices.

Found what I needed straight away ... no need for multiple searches. A good price. Hope delivery proves as efficient.

I have a Singer Heavy Duty 4423 & a Singer Heavy Duty HD6605c & both have broken after 6months of infrequent use. The 4423 issue was to do with the timing after going through x3 layers of denim which put the timing out & it had to go back to be fixed so I was without a machine for a couple of weeks. I bought a second machine a Singer Heavy Duty HD6605C but hardly used it apart from button holes. I always thought it was a bit hit & miss using reverse stitch as it would often ignore me pressing the reverse button but yesterday while patching some pants I had to hit reverse a few times to go back over the patch & then suddenly the machine just jammed & jammed as in error code on the screen & the no movement in the hand-wheel. I’m now trying to contact the Singer repair company who finish at 4pm & turn the phones off at lunchtime.These machines are not cheap & are supposed to be heavy duty, I was patching x2 layers of linen yesterday when the machine jammed, any cheap little machine would have no problem with that. My machine with the timing issue the 4423 well this is common problem apparently when the needle hits the plate it puts the timing out & according to YouTube is a common problem & the machine needs to go in to be reset but now after looking at YouTube again yesterday when my other machine broke the jamming thing due to the reverse button is also a thing with the full computerised machines. The HD6605C is a £500 machine & it jams while using a reverse! I’m afraid if these machines break again which I suspect they will they are going in the bin as they are obviously not up to the job & not fit for the purpose they were made for. Before I bought the machines I saw glowing reviews now I think those reviews were placed & paid for & I’m annoyed at being taken in by them

A big SHAME that a big company as Singer makes customers return unwanted bought items at their own expense rather than provide free postage as other companies do. It means purchasing items from Singer carries a huge risk of losing a lot of money on return postage fees as well as return postage insurance. Terrible!

I rang them to confirm I was getting the right machine for the work I wanted it to do. Confirmed order details, postage details then ordered on line. It was delivered within 24 hours, securely packaged with free gifts added. Absolutely delighted . So far the machine has lived up to expectations and advertisement. Brilliant!

This is my 3rd purchase from Singer Machines Ltd., 2 sewing machines and a dress form. The service and communication has been excellent throughout. Aftercare service has also been fast and responsive to my needs. Thanks for the fantastic service.