it says free hosting for free version but cant even publish. I want to test out the website but it sucks not to have a published preview.
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Lisez les avis des autres
I had purchased domain and other products and then I realised I supposed to purchase ecommerce sitebeat which had its own platform. So I didn’t need the original purchase. Crazy domains said they w... Voir plus
L'entreprise a répondu
In its early stages but potential to be a 10/10 product. I have multiple Sitebeat accounts with multiple businesses and find myself having to call support to get an issue resolved multiple times thr... Voir plus
L'entreprise a répondu
I have had nothing but issues since signing up and paying for a plan. I have never been able to and still can not publish my site, and I have had no contact from support since the 28th of January... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We created Sitebeat with one key mission in mind - to bring millions of people, their businesses and passions online. We believe that Sitebeat is much more than a website building platform. It’s a community of like-minded entrepreneurs who are chasing their dreams, it’s a place to learn and share ideas on how to build a business and it’s how we hope you start your entrepreneurship journey.
Coordonnées de contact
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapour
- +1 212 252 2189
- customercare@sitebeat.com
- sitebeat.com
1,7
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37 avis
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free version cant publish
it says free hosting for free version but cant even publish. I want to test out the website but it sucks not to have a published preview.
2 mai 2023
Avis spontané
Réponse de Sitebeat
Hello Zack,
We are sorry to hear about your negative experience. We take customer satisfaction seriously, and we are disappointed to hear that we did not meet your expectations. We are investigating to take steps so that we can prevent this from happening again.
Please reach out to us so we can better understand and address the problem. We value you and we want to ensure that you have a positive experience moving forward.
Von D
+1 212 252 2189
Is a pain in the ass to edit and create…
Is a pain in the ass to edit and create a website from their UI and system. Some of the items and texts on my website has been moved to different pages and even deleted once I closed and reopened the editing tab. Is a huge waste of my time trying to use their services.
8 février 2022
Avis spontané
Réponse de Sitebeat
Hello J. Nelac,
We regret to hear about your feedback and we are truly sorry for the inconvenience this has caused you. We thank you for bringing this to our attention, and we hope that you will give us a chance to address your concern in the most suitable way.
It would be of great help if you are able to provide us with your complete domain name, customer/member ID, or your contact number. Or send your details through reviews@crazydomains.com.
We are looking forward for your response.
Sincerely,
Rose R
Online Reviews Manager
Can not be trusted
This is close to the most useless service I have encountered in my 7 years of operating a digital agency.
The product is incomplete, unreliable and the support is close to useless. They do not investigate random issues and it would not be wise to put your business in their hands.
DO NOT USE SITEBEAT. I can not stress this enough.
Something WILL go wrong that's completely their fault, and they WON'T be helpful when it does.
For context, I am writing this as Sitebeat decided to unpublish a client's website without warning nor reason, and their dashboard is broken so I am unable to re-publish it.
I am waiting on a response from "support" who, if past experience is anything to go by (this is easily the 6th time that something like this has happened over two years), will do something to get the site back online, but will not investigate or fix the underlying cause.
I will be moving this client to another service. Absolutely disgraceful doesn't begin to cut it.
5 octobre 2021
Avis spontané
Réponse de Sitebeat
Hello Kobi,
First, we would like to extend our sincere apology for this experience with our service.
Would like to learn more about your situation and what exactly happened. Kindly provide us your account information (customer ID, domain name, ticket number) for us to further check your account and find a most suitable resolution to your concern. You may send us an email directly to von@vodien.com.
We are looking forward for your response.
Thank You!
Sincerely,
Von D
Online Reviews Manager
Terrible integration with CrazyDomains
Terrible integration with CrazyDomains. You get sitebeat for free for three months, then auto-renew is set to on. Only problem is you change auto-renew to 'off' and you still get debited! Support tells me it is "probably a bug". They weren't overly keen to refund me but they refunded my latest bill, but not the one three months ago because it was "too late".
Second problem - there's nowhere to cancel your sitebeat subscription! Just a link to 'upgrade'. Support says we can contact them and they can cancel the subscription. Why would I want to sit on support chat for 30 minutes for something I never wanted?
This whole process is extremely poor, border line deceptive.
UPDATE: Crazy Domains support (Rose) contacted me and took action quickly - I was refunded the other bill from three months ago and action is clearly be taken now. Although the investigation made me realise I actually originally raised these issues back in July (and had forgotten)! Hopefully CD resolve all the issues as promised and others won't be in this situation.
31 janvier 2021
Avis spontané
Réponse de Sitebeat
Hi Andrew,
Firstly, please do accept our most sincere apology for your experience and the inconvenience that this has caused you. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard.
We thank you for bringing this to our attention and giving us a chance to address it appropriately. We rest assured that this case has been taken on board and actions are done to improve future experience. We have assured that the Site Beat Hosting plan has been cancelled and deleted from your account, thus this auto - renewal should no longer happen. We have also investigated and escalated the issue where the cancellation option is not visible on your account.
We have sent you a follow up email regarding the refund details and once again we are sorry for your inconvenience. If you require any help in the future, please know that you can reach out to us directly through rose@crazydomains.com.
Thank you!
Sincerely,
Rose R
Online Reviews Manager
got 3 months free access from crazy…
got 3 months free access from crazy domain and now no access to edit my website.
20 septembre 2020
Avis spontané
Réponse de Sitebeat
Hello A Tech NZ,
First, we would like to extend our sincere apology for this experience with our service. We would like to check if your free website is up to date.
Would like to learn more about your situation and what exactly happened. Kindly provide us your account information (customer ID, domain name, ticket number) for us to further check your account and find a most suitable resolution to your concern. You may send us an email directly to von@vodien.com.
We are looking forward for your response.
Thank You!
Sincerely,
Von D
Online Reviews Manager
Site Beat, some issues you should know about
We use the Site Beat webbuilder software through Hosting Partner Crazy Domains AU. It has some nice features but we have had some problems that are still not fixed and the Crazy Domains Support Team just say they are waiting for Developers to fix... extremely disappointing and has meant delays on our project.
In particular for the Theme was have chosen to use:
Critically - There is NO GDPR Cookies Privacy Notification. This is a massive problem and we cannot believe the do not have this functionality as Standard?? Very poor and means we are potentially non-compliant. Major fines for businesses that don't comply.
Still not working and no help forthcoming...
The embedded code box - does not work. Just leaves a black box on the screen and does not execute properly. Very hard to find information or support help on what is the right code language and syntax that is needed... Still not working and no help forthcoming...
Blog Page functionality - very buggy, does not work. I have tried to explain the problem a zillion times to Crazy Domains Help Desk support and they just done try to work out what the problems is. I have now created a work-around but means we may not use Site Beat for phase 2 of the project...
Social Media Button for Linkedin does not work...
So frustrating and time lost... not good and the major issue of the Cookies notice is still not rectified even after raising with them over 2 months ago...
Just read the response from Sitebeat to my post, I think you guys have responded to the wrong person, this is not related to my feedback and is of no help for our project.
9 juillet 2020
Avis spontané
Réponse de Sitebeat
Hello Peter,
First, we would like to extend our utmost apologies for not being able to meet your expectation. But we thank you for bringing this to our attention. We know exactly how important it is to be able to maintain your Website's business.
We are well aware of the delay. We would like to inform you that the propagation has just started commencing. Our server is still gradually recognizing our Sitebeat server.
We are confirming that the propagation has now been corrected. The website's DNS should now be recognizing the propagation.
Once again, we apologize for the inconvenience.
Sincerely,
Von D
Online Review Manager
Be warned- EVERY feature you will need is "under development". Do not waste your time.
The ecommerce sites they sell you actually have almost no ecommerce capabilities. Multiple features which are included on any other site builder as the bare minimum e.g. ability to include tax in product price, date and time picker for order collections, ability to have tax exempt products...none of these are available EVER and the only answer you will receive to any query is that "this feature is under development". After all the issues we have had, each time I have had an almost identical response that the 'feature' you see available in the editor, but unable to use, is "currently under development" or currently being "fixed".
I spoke with someone from here prior to upgrading our site and they assured me all these features I required were there and it would be no issue. I was told the type of store we were hosting was suitable for their site. It is not. We now need to re build the websites on different platforms.
I am absolutely mind-blown at just how poor both the customer service and actual platform is. I've spent hours trying to resolve various issues and have had no assistance at all. Nothing, aside from the assurance "this feature is under development". Please- do not waste your time or money.
Edit - Sitebeat have responded yet I have still been ignored and no issues have been resolved. You cannot get customer assistance. One lady even deleted items from my store without my permission, refusing to address a separate issue I had. I'm beyond amazed at the lack of service here, I can't even put in to words every issue we've had because it would take too long.
6 mai 2020
Avis spontané
Réponse de Sitebeat
Hi Tess,
Our most sincere apology for the inconvenience that you have encountered with regards to your website. We truly appreciate your feedback and bringing this matter to our attention and for us to address the concern in the most suitable way.
It saddens us to received such feedback ,but we never stop from there, we aim to provide the service that you deserve.
Thank you for providing us with your account details. We have your account and refund related ticket, with this we are asking for your patience. We will further investigate the issue and will address it accordingly. I will be reaching out to you shortly and hope to find a solution that you deserve.
Thank you!
Sincerely,
Rose R
Online Review Manager
I thought it was overall good amazing
I thought it was overall good. I hope y’all pay for people like me to take the time to write this. I loved everything about the site/app, it was wonderful and I found a lot of connections as well.
29 février 2020
Avis spontané
Réponse de Sitebeat
Hello Shannon,
We appreciate you leaving your thoughts on Trust Pilot.
We from Sitebeat would like to know how we would be able to make your experience with us a 5-star rating. We tried reaching you directly however, we found no phone number on file. Hence, we sent you an email where you can respond with your complete domain name and contact number.
Also, we have considered the time difference when you left this review. We are an Australian-based Web Hosting, therefore, we would like to ask what's the best number and the best time to reach out to you.
Sincerely,
Von D
Online Review Manager
its good and user friendly
21 février 2020
Avis spontané
Réponse de Sitebeat
Hello Jacob,
Thank you for your review. It is always a pleasure to receive such great feedback from customer. Thank you for trusting us with your service, rest assure that we will continuously deliver great customer service always.
If you have concerns in the future, you can always rely on our team to help you. Please feel free to call us at +12122522189 or send us an email at support@sitebeat.com. We are available 24/7.
Have a great day!
Sincerely,
Von D
Online Review Manager
I have had nothing but issues since…
I have had nothing but issues since signing up and paying for a plan. I have never been able to and still can not publish my site, and I have had no contact from support since the 28th of January.
I am disputing the credit card charge and will be using another company.
Update 20.02.20 in response to Sitebeat's reply
You realise this was a new account, just upgraded and trying to publish to the xxxx.sitebeat.com domain? It's unbelievable that a new account could experience such an involved issue that it has taken 3 weeks and counting to resolve. Disgusting service.
19 février 2020
Avis spontané
Réponse de Sitebeat
Hello Lisa,
We made a thorough investigation into your account. First, our utmost apologies for not being able to use the website.
There are tickets created and have been escalated to our Web Developer's team. We are still waiting for their response and we assure you that as soon as we get a word from them, we will immediately contact you directly.
Once again, we apologize for not being able to achieve or reach your expected result for now. We thank you for bringing this to our attention.
Thank you for reaching out Crazy Domains.
Sincerely,
Von D
Online Review Manager
Great experience.
29 janvier 2020
Avis spontané
Réponse de Sitebeat
Hello Sean,
We are incredibly grateful that you took the time out to leave us this review. Our commitment to provide our customers an excellent customer service and that must be proven from time to time.
Thank you for trusting us and our service. If there is anything else we can do to make your day better, please let us know. We’d be glad to have a conversation with you about your account or you can directly email me at support@sitebeat.com.
Have a great day ahead!
Regards,
Von D
Online Review Manager
New SiteBeat Customer!
Since joining up with SiteBeat last week their service has been fantastic. Their self-design website editor and templates are easy to use and look great.
Their support, I have been dealing with David, has been exceptional. Even with the time zone difference we have been able to chat and get things sorted quickly and efficiently.
Moving to a new web hosting provider isn't easy, but SiteBeat have made it very simple indeed.
My website was up and running less than 2 hours after the initial payment was made!
Keep up the good work and you'll be keeping my business!
23 janvier 2020
Avis spontané
Réponse de Sitebeat
Hello Rob,
Thank you for your review. It is always a pleasure to receive such great feedback from customer. Thank you for trusting us with your service, rest assure that we will continuously deliver great customer service always.
If you have concerns in the future, you can always rely on our team to help you. Please feel free to call us at +12122522189 or send us an email at support@sitebeat.com. We are available 24/7.
Have a great day!
Sincerely,
Von D
Online Review Manager
Good website builder bad aftercare
Good website builder bad aftercare. I cannot add my email to my Mac and nobody wants to help me. Otherwise happy with product.
22 janvier 2020
Avis spontané
Réponse de Sitebeat
Hi James,
Thank you for your balanced and fair review . I'm glad you felt great that your website was well done. It's something we've worked hard on and we're pleased our efforts resonated with you. However, it truly concerns us hearing that you had a bad aftercare , it saddens us that you're having an email issue.
We want you to feel comfortable sharing good or bad news with us, but we still aim to resolve any ongoing issue that we can address, thus I am grateful to you for answering my call and giving us a chance to address your concern.
As promised we will reach out to you soon to provide you assistance in setting up your email on your mac.
I am looking forward to talk you.
Best Regards,
Rose R
Online Review Manager
The functionality of the website…
The functionality of the website builder is good, but I have now tried to publish the website, and it's just been hanging in "Publishing mode" for 6 hours and my site hasn't published. Getting support is virtually impossible, as even the live help email button is hanging after recaptcha. SOOO frustrating!!
As an update, after a few days my issue got resolved by the Sitebeat developers, and they fixed the "bug" that was causing the issues... Thanks team
14 janvier 2020
Avis spontané
Réponse de Sitebeat
Hello Johan,
We are truly disheartened for not being able to publish your website. We appreciate you bringing this to our attention.
Our dedicated developer's team is working hard to fix the bug. We will do our best to send you an email update as soon as the issue is fixed. A ticket relating to your issue has been raised, this means our team will send an email update once a resolution is provided.
Once again, we apologize for the inconvenience that this has caused you. Rest assured that we are closely monitoring the progress of the ticket. Thank you for attending to our call and for giving us the chance in rectifying your concern.
Sincerely,
Von D
Online Review Manager
Web site down
First time try out this platform. Very disappointed. The product is defective. My web site has not been loading up reliably and consistently for the past 48 hours. I contacted the support team four times ann they still cannot resolve the issue. I use other platform n they are so smooth and reliable. My web site is all good mover com au if this gives more authenticity of my identity.
Update 23 May - Support team finally determined that this is a complex technical issue and need dev team fixes. At least on the bright side, the company is keen to provide continuous support. Let see the outcome.
Update 28 May - It is fixed. Rose personally called me to make a thorough follow up. At least from customer service stand-point, she has provided great professional service to customer.
21 mai 2019
Avis spontané
Réponse de Sitebeat
Hi Thean,
We want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers but clearly that is not what happened here. I am terribly sorry to hear about your experience with our sitebeat platform
We have tried to contact you however we have reached your voicemail. We want to provide an assurance that we are taking this case seriously, it seems like the nature of the issue we are experiencing is isolated and highly technical thus the need to escalate the concern to our Sitebeat Developers.
We have sent an email to communicate with you directly and provide you an update in a timely manner. We look forward to your response and we hope we can make things right for you.
Have a great day!
Best Regards,
Rose R
Customer Care Specialist
After two weeks of waiting to hear from…
After two weeks of waiting to hear from the "web developer" and no update regarding my site, I am extremely disappointed at the lack of information or contacting me. In the past I have been very pleased with the help and assistance with problems but two weeks and absolutely no information and me continually following it up is unacceptable, If I do not received any information or contact from Crazy Domains or Sidebeat, I have no alternative but to contact the Ombudsman and put in an official complaint. Who knows how much business I have lost due to this problem.
16 avril 2019
Avis spontané
Réponse de Sitebeat
Hello Bel,
We are strongly committed to providing excellent customer service, and we are sorry if, on this occasion, our team failed to meet our high standards.
There was a bug in the system, and we had to escalate your concern to our Sitebeat Developers. Upon checking on the escalation, someone is already assigned to fix your website, and they are currently trying their best to fix it. The nature of this is highly technical, advanced tools and troubleshooting steps are required. We would like to ask for your patience since we still need more time to resolve your concern. Rest assured, that our developers are already well aware of the gravity of your concern, and they are already trying their best to fix the issue as soon as possible. We have sent you an email on the latest update. Please feel free to reply to that email if you have any other questions.
We hope you will allow us another chance to make a better impression.
Regards,
Addie J.
Customer Experience Specialist
Issues with the store is why I give…
Issues with the store is why I give sitebeat a low score. Enjoyed creating online store with good template easy to use, however I now find out after hours of input that there are no store categories to enable faster searching for customers. In my opinion unless this is fied immediately I would not recommend sitebeat software for ecommerce. Also issues with postage and taxes. Sitebeat if you are seeing this please attend to these issues immediately'
13 avril 2019
Avis spontané
Réponse de Sitebeat
Hello Sharon,
We are sorry to hear about the issue you had in setting subcategories in your account. We understand that you would like to make your website user-friendly for your customers.
Thank you for answering our call earlier. We do have a way to organize your products into categories. We have sent you a detailed email on how to do it. About the concern that you have raised about the checkout page, do not worry, we have already escalated it to our developer and they are now trying to work on a resolution. We will call you back tomorrow once we receive a word from our developers. You can also call us any time at at +12122522189 or send us an email at support@sitebeat.com. We are available 24/7.
We hope that we could make things right for you.
Have a wonderful day!
Regards,
Addie J.
Customer Care Specialist
Very affordable site platform and host
Very affordable site platform and host, we are happy with our website, which is professional looking for a small cost. Website was easy to build and has been easy to update/maintain as required. A couple of small queries we had during the development stage were handled very promptly and professionally.
9 mars 2019
Avis spontané
Réponse de Sitebeat
Hello Sarah,
Your review made us very happy. It is wonderful to hear that you find our product affordable and easy to update or maintain. It is also great that the team was able to promptly help you with your queries.
If you have concerns in the future, you can always rely on our team to help you. Please feel free to call us at +12122522189 or send us an email at support@sitebeat.com. We are available 24/7.
Have a great day!
Regards,
Addie J.
Customer Care Specialist
Missing the Basics - and a lot of misleading advertising
The website is an arm of CrazyDomains so it comes with the same artificial limitations imposed to force you to upgrade for every single thing. Want to create a XML sitemap so that Google can properly crawl your website? Nope. But you can sign up to their marketing service for your domain or upgrade to a higher plan within Sitebeat.
Do you want to create a blog on your website? Even though they have a template called "Travel Blog" and the example is a blog...there is actually no blog function. The service agent informs me that the Travel Blog is actually just a manually generated page with artificial time stamps, which needs to be updated everytime you create a new page. A very time consuming process which has no RSS feed and in the absence of being able to Sitemap your website properly, who knows when Google will ever find it? (Because it isn't told to find it!)
6 mars 2019
Avis spontané
Réponse de Sitebeat
Hello Ari,
Thank you for your valuable feedback about the XML Sitemap feature and the Travel Blog template for Sitebeat. We always appreciate comments from our customers so we can serve you better. Please accept our apologies and be assured we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our customers in the future.
You can always rely on our team whenever you have questions or concern. You can call us at +12122522189 or send us an email at support@sitebeat.com. We are here to help you 24/7.
Have a wonderful day!
Regards,
Addie J.
Customer Care Specialist
Exceptional, personal, professional service
This was a very deliberate decision to go with an Australian-based DIY web platform with my new website rarephrase.com rather than the international one I had become familiar with.
The quality and professionalism of the Crazy Domain system is excellent. The service has been exceptionally good due to the fact that I had a specific person allocated to my project who I could call direct at any time if I needed help. This was especially important as I was totally unfamiliar with the Crazy Domain system. My go-to person, Amanda, was outstanding in guiding me through the process, both with her technical knowledge and her professional, helpful attitude.
The reason I haven't given a five star rating is that I found the platform a little limiting creatively in comparison to what I had been used to. For me, the blocks and features building system was a bit prescriptive and restricting from a design flexibility aspect. Of course, a contributing factor to that would be my unfamiliarity with this particular system.
Overall, I am extremely happy with my site, which needs a daily update and so far has caused me no problems. And I know if it does, I can call Amanda immediately.
17 janvier 2019
Avis spontané
Réponse de Sitebeat
Hello Roger,
Thank you so much for sharing your experience with Sitebeat and for trusting us with your business as well. We couldn’t be happier that Amanda provided you with an outstanding customer service experience. She is a true asset and we are lucky to have her on the team. I will make sure to forward your message to her.
We are trying to improve our products and services day by day and we really value feedback from our customers like you. Rest assured that you can contact us at 1-212-252-2189 any time you need help with your website. We will more than happy to assist you 24/7. You can also send an email to support@sitebeat.com.
Have a wonderful day!
Regards,
Addie J.
Customer Care Specialist
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