ZERO STARS! Complete SCAM ALERT! This company is an absolute DISASTER—their policies and customer service are a total JOKE and outright predatory! I bought shoes that were so trash-tier made t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered Jordans. Tongue is sewn in crooked. Shoes don't seem legit. Phone number they give is for a company with address in Wyoming, but comes up Alabama when dialed, and Verizon says call can not be... Voir plus
L'entreprise a répondu
Obviously these are reps and for any of the idiots who made a negative review based on that should be punched in the face. Due to some of the reviews I was skeptical; however, I received my order in a... Voir plus
L'entreprise a répondu
They do no allow returns unless they make a mistake. Even though their return policy states: "Customer Preference: Returns initiated due to a change of mind will incur both return shipping costs.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
From the spirit of the oak that grows from a small acorn but survives mighty storms and adversities, we aimed at establishing a sturdy but eco-friendly ground for the high quality footwear production. The name Sixfootoak reflects the goals of creating stability, growth, and persistence in today’s business environment.
Coordonnées de contact
730 N Glenn Rd, 82601, Casper, Etats-Unis
- +1 (205) 579 8886
- Info@sixfootoak.com
- sixfootoak.com
1,6
Mauvais
64 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
LIARS SHAMELESS SCAMMERS
LIARS WHO POST ONE THING ON HERE AND SAY ANOTHER VIA E-MAIL!
Here's their response to my last review:
"3. About your refund:
Your refund should not be delayed any further. To resolve this properly, I would like to verify one important detail:
Could you please confirm the last four digits of the credit card used for your purchase? This allows me to make sure the refund is processed correctly and sent through the right payment channel.
Once I receive this confirmation, I will escalate your case immediately so the credit card refund can be processed without any additional waiting time."
HOWEVER HERE IS THERE RESPONSE TO ME VIA E-MAIL...
"Our intention on Trustpilot was to reassure you that we would support your case and make sure you received your refund. However, because your payment was processed through PayPal on your end, the refund must now be completed directly by PayPal through the dispute you opened. Once PayPal finishes their review, they will issue the refund to you automatically."
ONCE AGAIN, I NEVER USED PAYPAL. WHY ARE YOU GIVING ME A REFUND THROUGH PAYPAL WHEN MY PAYMENT METHOD WAS THE CREDIT CARD ENDING 8044? THERE'S THE LAST FOUR, ESCALATE MY SITUATION AS YOU SAID YOU WOULD. STOP LYING TO YOURSELVES. DO THE RIGHT THING AND GIVE ME A REFUND.
OH AND BTW, FOR ANYONE STILL CONSIDERING SHOPPING WITH THEM...THE SHOES THAT THEY REFUSE TO GIVE ME OR GIVE ME A REFUND FOR ARE STILL LISTED ON THEIR WEBSITE!!! THE FCC SHOULD SHUT THESE SHAMELESS SCAMMERS DOWN ASAP!!!!
24 novembre 2025
Avis spontané
Réponse de Sixfootoak
Thank you for your message. We understand how upset and frustrated you are, and we're very sorry that the mixed wording between platform has caused you to feel mislead. That is not what we intended, and we appreciate the opportunity to clarify this clearly and directly.
Please allow us to address your concerns point by point, without contradiction:
1. About PayPal vs. credit card
Although you entered your credit card ending in 8044, the payment was processed through our payment processor's gateway, which routes some card transaction through PayPal's backend system without requiring you to have or use a PayPal account. This is why PayPal appears in the process even though you personally did not log in to or use PayPal.
To be absolutely clear:
- You did use a credit card
- The card details (ending 8044) are correct
- The transaction is still governed by the payment processor that currently has restrictions in place
2. About the Trustpilot message vs. email
You are correct that the wording was inconsistent, and we sincerely apologize for that. The Trustpilot response was written to reassure you that your case would be escalated and reviewed, not to contradict what was already explained via email. We understand how this came across as conflicting, and that is on us.
3. About escalation and refund
Thank you for confirming the last four digits (8044). This information has now been noted and attached to your case, and we are escalating it internally with the payment processor.
However, due to the current gateway limitation, we are still unable to manually push the refund ourselves. This is why the refund must be finalized through the card dispute process with your bank/card provider. Once that review is completed, the refund will be issued directly back to your card.
We want to be very clear about one thing:
- We are not refusing your refund.
- We are not trying to reroute you unnecessarily.
- We are constrained by the payment system handling the transaction.
4. About the product listing
Items may remain visible on the website while individual cases are under review. This does not affect or invalidate your claim, and it does not prevent your refund from being processed through the appropriate channel.
We understand that this situation has gone on far too long and that your trust has been impacted. While we cannot override the payment processor's controls, we will fully cooperate with your bank/card provider to ensure the refund is resolved correctly.
If you would like, we can also confirm:
- the transaction reference ID
- the processor handling the charge
- the exact dispute path your bank should see
Please know that we are taking this seriously, and we regret that the experience has escalated to this point.
Absolutely trash
Absolutely trash. took a month to receive my shoes after they stopped off in Compton for 2 weeks. But the real issue is the box they came in were for a different shoe, the box was obviously very old and had writing inside of it was torn wirh a hole on the bottom and was for a completely different shoe. Then I touched the shoe. Wow horrible replica. Feels and looks like the lowest quality shoe and no numbers match. Thank you sixfootoak for scamming me out of 136 dollars
3 décembre 2025
Avis spontané
Réponse de Sixfootoak
Thank you for sharing your experience. We're genuinely sorry to hear how disappointed and upset you are - this is clearly not the experience anyone should have, and we understand why you feel frustrated.
We want to be very clear: we take claims regarding product quality and authenticity extremely seriously. What you've described - mismatched box, poor condition, and concerns about the product itself - is not what we aim to deliver, and we regret that this situation has caused you to lose trust in us.
At this stage, the most appropriate and secure way to resolve this fairly is through a formal review with your payment provider. An independent review ensures that all details (including product condition and delivery issue) are assessed properly and documented. We will fully cooperate with any investigation and provide all requested information to support a resolution.
If you have not already done so, you may also submit any photos or documentation you have (product, box, labels, etc.) as part of that process, as it helps speed up the review.
We truly regret that this experience has left you feeling this way and understand why you're upset. While we can't change what's already happened, we do want to see the matter resolved correctly and transparently.
Fake product/steal money
Awful. Do not order from this site. They steal your money and send you crappy counterfeit product and refuse to refund (contrary to their return policy). I’ll be reporting them to the FTC along with my banks fraud department. Steer clear!!!
15 octobre 2025
Avis spontané
Réponse de Sixfootoak
Thank you for reaching out and sharing your concerns. I'm truly sorry to hear about the experience you've had - I completely understand how upsetting this situation must feel, and I want to assure you that we take your feedback very seriously.
Please know that we do not want any customer to feel unheard or unsupported. To help you properly and clarify any misunderstanding, could you please provide your order number along with a brief description of the issue you encountered with the item you received? Once we have these details, we will immediately review your case and ensure you receive the assistance you need.
Thank you for giving us the opportunity to look into this. We are here to help and genuinely want to resolve this matter for you.
Great communication.
17 novembre 2025
Avis spontané
Réponse de Sixfootoak
Thank you very much for your kind feedback. We're glad to hear that our communication met your expectations.
If there's ever anything else we can assist you with, we're always here to help.
As stated by others
As stated by others, company does NOT allow any returns or refunds for wrong shoe size/bad fit. I would never risk ordering from them. I ordered my daughter some basketball shoes, they clearly ran small. They would not accept return and refund . Even after I offered to return and pay shipping. They offered to send a new shoe in correct size for an additional 40 dollars, but I wasn’t risking another bad fit. Save yourself time and money and don’t risk it. Also, it must be said that the shoes seem like knock offs. Clearly poor quality and not legit Kobe Bryant shoes. They are the Wish version.
13 novembre 2025
Avis spontané
Réponse de Sixfootoak
I'm really sorry to hear that you and your daughter had such a disappointing experience - that's the opposite of what we want for any customer, and I can understand how frustrating it must feel when the size isn't right and you're worried about making things even worse.
I do want to clear up one important point: whenever a shoe doesn't fir, we always work directly with the customer to find a reasonable, workable solution. You're never expected to just "live with" a bad fit. We take these cases seriously, and our team normally handles sizing issues quickly so that the customer gets something they can actually wear and enjoy.
As for the quality concerns, I hear you - if something feels off, that immediately breaks trust. Every pair we send out comes from our partnered manufacturers, and if anything looks different from what you expected, we genuinely want to know so we can follow up with our warehouse and prevent issues for others.
If you're open to it, I'd really appreciate the chance to take another look at your order details and photos so we can understand exactly what happened and address it properly. My goal is to make sure you feel heard and supported, not stuck.
Whenever you're ready, just reply here - I'm here to help you sort this out.
No returns unless they make a mistake
They do no allow returns unless they make a mistake. Even though their return policy states:
"Customer Preference: Returns initiated due to a change of mind will incur both return shipping costs. These costs are the responsibility of the customer. "
they will not take returns due to a change in preference or wrong size. I would never buy anything from this company or its parent company Ecomies LLC. Terrible experience.
10 novembre 2025
Avis spontané
Réponse de Sixfootoak
Thank you for taking the time to share your feedback. I'm truly sorry that your experience with us felt disappointing - that's never what we want for any customer.
Our return policy is designed to clarify which situations qualify for a return, and which require the customer to cover certain costs. But I understand that, from your point of view, the process felt confusing and unhelpful, and I'm genuinely sorry it came across that way.
If there's anything still unresolved or anything we can do to make this situation clearer or smoother for you, please let us know - I'm here to help, and I'd like to make things right where possible.
Thank you again for your feedback. It truly helps us improve.
Scam…they still haven’t shipped my…
Scam…they still haven’t shipped my shoes that I ordered weeks ago
5 novembre 2025
Avis spontané
Réponse de Sixfootoak
I'm really sorry you've been waiting this long - when an order doesn't ship after weeks, it's completely understandable to fee frustrated and concerned. You shouldn't be left without answers.
Let's get this figured out right away.
Could you please send me one of the following so I can check the exact status for you:
- your order number,
- your tracking number, or
- the name and email you used at checkout
Once I have that, I'll look up your order directly and get you a clear update so you know exactly what's going on - no more guessing
I'm here to help you get this sorted.
Counterfeit shoes
Terrible experience! The shoes are fake, poor quality, and nothing like the real product. They refuses refunds. Total scam — stay away!
28 octobre 2025
Avis spontané
Réponse de Sixfootoak
I'm really sorry to hear that this experience left you feeling so disappointed - I can imagine how frustrating it must be when something doesn't match the expectations you had. Thank you for taking the time to let us know; feedback like yours is something we take very seriously.
I'd really like to take a closer look at what happened with your order so we can understand the issue clearly and make things right for you. When you have a moment, could you share a couple photos of the shoes you received, including the areas that feel off to you? This will help us check the details carefully and guide you with the best next step.
I'm here to support you, and I'll make sure you're not handling this alone.
Shoes are counterfeit
Shoes are counterfeit. Attempted to get a refund/return, but they refused.
19 octobre 2025
Avis spontané
Réponse de Sixfootoak
I'm really sorry to hear that you're feeling this way about your order - I can understand how upsetting it must be when something doesn't match the expectations you had. Thank you for taking a moment to let us know; situations like this are something we take very seriously.
I'd like to look into this closely for you and verify the details of the pair you received. When you have a moment, could you share a few photos of the shoes, including the label and any areas that feel concerning to you? This will help us review everything carefully and guide you with the best next step.
I'm here to support you through this, and you won't be handling it alone.
Counterfeit Nike shoes
The Nike shoes I ordered were definitely counterfeit. After a dozen emails to the company providing pictures of obvious color differences and where they actually acknowledged that they looked far different from the pictures, they offered me 60% of my $140 purchase. I reported it to PayPal and they offered me a complete refund. Sixfootoak is a scam company. I asked Pay Pal to discontinue service with sixfootoak.
20 octobre 2025
Avis spontané
Réponse de Sixfootoak
Thank you for taking the time to share your experience - I can hear how exhausting and frustrating this whole situation has been for you, especially after already sending photos and going back and forth so many times. I'm really sorry it left you feeling this way; that's never the experience we want for anyone.
I'd like to take a closer look at what happened with your order so we can review everything properly on our end. When you have a moment, could you send over the photos you mentioned - including the color differences and any areas that concerned you? Having those details will help us understand exactly what you received and address the situation with clarity.
I'm here to support you and make sure your concerns are handled with care.
I would rate this company ZERO stars as…
I would rate this company ZERO stars as their policies and customer service is atrocious! Purchased shoes for my son and they were too small. He tried on the shoes the day we received them and I initiated a return and refund request. Their online policy says that items can be returned because of customer preference but that is clearly not the case. Horrible, horrible experience!!! NEVER do business with this company!!!
7 octobre 2025
Avis spontané
Réponse de Sixfootoak
Thank you for taking the time to share what happened - I can hear just how upsetting and disappointing this experience has felt for you, especially when you were simply trying to find the right pair for your son. I'm truly sorry that things haven't gone smoothly so far, and I appreciate you letting us know.
I's really like to take a closer look at your order so we can understand exactly what happened with the size and review the details properly. When you have a moment, could you share a quick photo of the shoes you received along with the size label? This will help us check everything carefully and make sure we guide you in the right direction.
You're not alone in this - I'm here to support you and help clear things up step by step.
Do not ever ever purchase anything from…
Do not ever ever purchase anything from here! I received my product late and I didn’t even open the box and they are refusing a refund! Will not return my unopened item. Worst company I have ever dealt with, very u professional and their entire return policy is. LIE.
30 septembre 2025
Avis spontané
Réponse de Sixfootoak
Thank you for reaching out and sharing what happened - I can hear how upsetting this has been for you, and I'm really sorry your experience felt this stressful. No one should feel ignored or misled when they're just trying to figure out what's going on with their order.
I know receiving something later than expected can already be frustrating, and feeling unsure about the next step only adds to that. Our return policy can sometimes feel strict, especially when timing or shipping issues get in the way, but it isn't meant to create obstacles or make things harder for you. I'm here to help clear things up and support you through this properly.
If you could share your order number with me, I'll take a closer look right away and make sure you get clear, accurate information - no runaround, no confusion. You deserve that.
I'm here and ready to hep you sort this out.
Horrible customer service
The shoes I bought for my son do not fit. I tried to return them and was told that since the size chart is “accurate” I could not return them for a full refund because they were not “defective”. Once I pushed back I was offered 30% back and the offer for an additional discount on my next order. After this experience I will never order anything from this website. The customer service experience has been atrocious and I would highly recommend NOT ordering from this company.
30 septembre 2025
Avis spontané
Réponse de Sixfootoak
Thank you for taking the time to write in - I can tell how disappointed and frustrated you are, and I'm truly sorry that this experience with us has felt so difficult. Buying something for your son and having it not fit is already a letdown, and feeling unheard afterward only makes it worse. You deserved clearer communication and a smoother experience from the start.
Our sizing guidance is meant to help customers avoid exactly this kind of situation, but that doesn't change how inconvenient this ended up for you. I'm genuinely sorry that our support so far made you feel pushed aside rather than helped.
If you're open to it, I'd really like to take a closer look and make sure your case is handles properly. Could you please share your order number so I can review everything directly? I want to give you accurate information and help you find a way forward that feels fair and respectful.
I'm here to help, and I appreciate you giving us the change to make things right.
Trash company!!!!
I already sent pictures!! Your company wanted me to send the shoes back at my expense which costed $250 and the fake ass Nike shoe you all sent was only $150! Instead of sending a return label like all other companies, I also tried to cancel the order due to the very long couple of weeks to get the item!! Your company kept sending me emails about a 15-30% discount on an item I did not want or like! Furthermore, your company didn’t list the item as shoes on once PayPal started their investigation!!! OTHER CUSTOMERS PLEASE PLEASE DO NOT BUT ANYTHING FROM THIS VENDER!!! 😡🤬😮💨
20 septembre 2025
Avis spontané
Réponse de Sixfootoak
I'm really sorry to hear that this is how you feel - I can imagine how upsetting it must be to receive something and immediately worry that it isn't what you expected. Tha kind of frustration is completely understandable, and you deserve clarity, not stress.
I do want to reassure you that all of our items come directly from trusted suppliers, and we take authenticity very seriously. If something looks off to you in any way, I'd really like to take a closer look so we can understand exactly what happened.
When you have a moment, could you share your order number and a quick photo of the pair you received? That will help me review the details right away and give you clear answers without any guesswork.
I'm here to get this sorted for you and make sure you feel properly supported.
Yea they're reps but who cares!
Yea they're reps but who cares!! Nobody knows but the person that's wearin em!! At least I didn't pay a ridiculous $2,000!! Shoes are awesome and the orderin process was just as well!! So go on and get you a pair!!! Everything went smooth with my purchase. Very creditable company to say the least! Ill be orderin again soon!!!
14 septembre 2025
Avis spontané
Réponse de Sixfootoak
Thank you so much for taking the time to share your experience - it genuinely made my day to read it. I love hearing that your order arrived smoothly and that you're enjoying the shoes so much. That kind of excitement is exactly what we hope for every customer.
It also means a lot that you felt confident throughout the whole process. Knowing you had a smooth, stress-free experience tells us we're doing our job right, and we truly appreciate you giving us that trust.
Whenever you're ready for your next pair, just know we're here and happy to help make it just as easy as this one. Thanks again for the kind words - they really do go a long way.
My bf purchased a pair of shoes from…
My bf purchased a pair of shoes from solefly.. They were dirty and tied already. They sent him a pair of used shoes!!! They need to refund his money and send a damn new pair for the trouble!!!!!
11 septembre 2025
Avis spontané
Réponse de Sixfootoak
I'm really sorry to hear what your boyfriend received - getting a pair that looks used would frustrate anyone, and I completely understand why you're upset. That's absolutely not the condition we ever want a customer to experience, and you deserve a clear answer on this.
Before I look into this further, could you please share the order number and a couple of photos of the shoes as they arrived? That will help me check what happened and make sure the situation is handled properly and quickly.
I'm here to sort this out for you both and make sure you feel genuinely taken care of.
Réponse de Sixfootoak
I'm really sorry this is the experience you're having - feeling like your order isn't arriving and not knowing what's going on is incredibly stressful, and you shouldn't have to sit with that kind of worry.
I want to look into this right away and make sure you get clear updates. Could you share your order number when you get a moment? Once I have that, I can check the status directly and give you accurate information so you're not left guessing.
I'm here to help you get to the bottom of this and make sure you feel supported every step of the way.
They sell fake merchandise and will not…
They sell fake merchandise and will not return your money! Do not pay with PayPal and don’t shop from these people…it’s all chinese junk that they try to sell as authentic merchandise.
13 août 2025
Avis spontané
Réponse de Sixfootoak
Thank you for speaking up - I can hear how frustrated you are, and I'm really sorry this has become such a stressful experience for you. When you order something, you expect it to match what you paid for, and feeling unsure about the product is understandably upsetting.
I do want to reassure you that we take product quality and authenticity very seriously. If anything about your item seems off, I'd really like the chance to take a closer look so we can understand exactly what happened and give you clear answers rather than leaving you feeling dismissed.
When you have a moment, could you share your order number and a couple of photos of the item you received? That will help me review everything directly and make sure you get accurate information without any guesswork.
I'm here to support you and sort this our properly.
The shoes I received are knock offs
The shoes I received are knock offs. The Nike symbol is backwards. I want my money back.
29 août 2025
Avis spontané
Réponse de Sixfootoak
I'm really sorry you're dealing with this - if something on the shoe looks incorrect, especially a logo, that would frustrate anyone. Thank you for telling us right away.
Before we move forward, I want to take a careful look so we can understand exactly what happened. Could you please send us s few clear photos of the pair you received - including the side view with the logo, the size tag inside the shoe, and the box label? Once we have those images, we can verify the issue with our warehouse and take the proper next steps for you.
I'm here and ready to sort this out as soon as your photos come in.
SCAM ALERT
SCAM ALERT - Selling Fake Jordans
I purchase shoes for my son's first week of high school and they sent some complete and utter fake shoes. The logos were blank and the shoes were shipped from China.
26 août 2025
Avis spontané
Réponse de Sixfootoak
I'm really sorry this happened - getting a pair that doesn't match what you expected, especially for something as important as your son't first week of school, is incredibly disappointing. I completely understand why you're upset.
I want to take this seriously and get to the bottom of it for you. To do that, could you please send us a few clear photos of the shoes you received? If possible, include:
- the sides of the shoes where the logos should be.
- the inside size tag
- the box or shipping label
These images will help us verify exactly what went wrong and allow our warehouse team to review the issue properly.
Once we have the photos, we can move forward right away. I'm here to help you get this sorted as quickly as possible.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.